Outdoor pool, pool loungers

Reviews of Best Western Downtown Stuart

3 out of 5
Best Western Downtown Stuart
1209 SE Federal Hwy, Stuart, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 573 out of 1003 reviews" "
Rating 8 - Good. 257 out of 1003 reviews" "
Rating 6 - Okay. 83 out of 1003 reviews" "
Rating 4 - Poor. 41 out of 1003 reviews" "
Rating 2 - Terrible. 49 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Nancy

Travelled with pets
Liked: Cleanliness, staff & service, amenities
The staff at BW Stuart are wonderful. They are pleasant, thoughtful, attentive and professional.
Stayed 8 nights in Apr 2024
Response from Guest Services on 9 May 2024
We truly appreciate you taking the time to share your thoughts with us. Your positive feedback about your stay brings us great joy! Wishing you a fantastic day ahead!

10/10 Excellent

Bobbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on 10 May 2024
Thank you, Bobbie, for taking the time to leave us a rating. We are glad that you enjoyed your stay with us. Have a wonderful day!

2/10 Terrible

Maggie

Terrible front counter staff.
Stayed 1 night in Feb 2023
Response from Guest Services on 8 May 2024
Unfortunately, due to you attitude and language used towards our staff you are no longer welcome at our property.

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time and enjoyed our stay there with no complaints.
Stayed 1 night in Apr 2024
Response from Guest Services on 3 May 2024
Thank you, Tiffany, for taking the time to leave us a review. We are glad to hear how much you enjoyed your stay with us! Have a wonderful day!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great staff
Stayed 1 night in Apr 2024
Response from Guest Services on 3 May 2024
Thank you, Richard, for taking the time to leave us a rating. We are delighted that you enjoyed your stay with us! Have a wonderful day!

10/10 Excellent

Suhad, Elmhurst

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet place to rest and unwind. This is our second time staying with our family and it didn’t disappoint. The overall vibe is calm and quiet.
Stayed 3 nights in Apr 2024
Response from Guest Services on 3 May 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that we were able to provide the calm and quiet atmosphere you were seeking. It's always a pleasure to welcome back returning guests like you. We look forward to hosting you and your family again in the future!

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you, Daniel, for leaving us a rating. We hope to have you back with us again!

8/10 Good

Sherry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was good and the room smelled fresh and cleaned. I had plenty of towels and the pool is open until 10pm. The are pet friendly and kid friendly
Stayed 1 night in Apr 2024
Response from Guest Services on 22 Apr 2024
Thank you, Sherry, for taking the time to leave us a review. We are delighted that you enjoyed your stay with us! We would love to have you back with us again!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction. Access off main road challenging
Stayed 4 nights in Apr 2024
Response from Guest Services on 21 Apr 2024
Thank you, John, for sharing your feedback with us. We are glad that you found your stay worthy of the perfect score! We hope to have you back with us again!

10/10 Excellent

ELIESER, HALLANDALE BEACH

Stayed 1 night in Apr 2024
Response from Guest Services on 9 May 2024
Thank you, Elieser, for taking the time to leave us a rating. We are delighted that you enjoyed your stay with us! Have a wonderful day!

10/10 Excellent

marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows are fairly small. If you're at the back you'll here trains- like 3-4/ hr ( Sunday)
Stayed 1 night in Apr 2024
Response from Guest Services on 15 Apr 2024
Thank you, Marco, for sharing your feedback with us. We hope to have you back with us again!

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s not the property it’s I got here later than planned
Stayed 1 night in Apr 2024
Response from Guest Services on 12 Apr 2024
Thank you, Cynthia, for the perfect score! We are glad that you enjoyed your stay with us. Have a wonderful day!

10/10 Excellent

Joe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and well kept grounds.
Stayed 1 night in Apr 2024
Response from Guest Services on 10 Apr 2024
Thank you, Joe, for the 5 stars. We hope to have you back with us again!

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, staff & service
Clean and a nice breakfast
Stayed 1 night in Apr 2024
Response from Guest Services on 9 Apr 2024
Thank you, Sherry, for taking the time to leave us a review. We are delighted that you enjoyed your stay with us! Have a wonderful day!

8/10 Good

Rajiv

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue we had was there was stains on the sheets.
Stayed 2 nights in Apr 2024
Response from Guest Services on 9 Apr 2024
Thank you, Rajiv, for sharing your feedback with us. We hope to have you back as our guest again.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GUEST SERVICES on 9 Apr 2024
Thank you, Michael, for taking the time to leave us a rating. We are delighted that you enjoyed your stay with us! Have a wonderful day!

8/10 Good

Christopher

Good location good peice
Stayed 1 night in Apr 2024
Response from Guest Services on 7 Apr 2024
Thank you, Chrsitopher, for taking the time to leave us a review. We are delighted that you enjoyed your stay with us! We would love to have you back with us again!

10/10 Excellent

mario

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 5 Apr 2024
Thank you, Mario, for taking the time to leave us a rating. We are delighted that you enjoyed your stay with us! Have a wonderful day

10/10 Excellent

Edwardo

Liked: Cleanliness, staff & service, property conditions & facilities
Happy stayed!!!
Stayed 2 nights in Mar 2024
Response from guest services on 1 Apr 2024
Thank you, Edwardo, for taking the time to leave us a review. We are delighted that you enjoyed your stay with us! We would love to have you back with us again!

10/10 Excellent

JANET

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay in Stuart.
Stayed 1 night in Mar 2024
Response from Guest Services on 2 Apr 2024
Thank you, Janet, for the perfect rating! We are thrilled to have been able to provide you with a wonderful stay! We hope to have you as our guest again!

10/10 Excellent

John

Stayed 1 night in Mar 2024
Response from Guest Services on 14 Apr 2024
Thank you, John, for taking the time to leave us a rating. We are delighted that you enjoyed your stay with us! Have a wonderful day!

10/10 Excellent

Corrine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean, and the staff was very kind and helpful!! My sister was dying, they made everything comfortable at a sad time in our lives.
Stayed 3 nights in Mar 2024
Response from Guest Services on 25 Mar 2024
Thank you, Corrine, for sharing your experience with us. We are deeply saddened to hear about your sister's passing but are grateful that we could provide a comfortable and supportive environment for you during such a difficult time. Your kind words mean a lot to us, and we hope that you found solace and comfort during your stay. Our thoughts are with you and your family during this time.

10/10 Excellent

Karen Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, loved the pool and very good breakfast.
Stayed 1 night in Mar 2024
Response from Guest Services on 19 Mar 2024
Thank you, Karen, for your lovely review. We would love to have you back with us again! Have a wonderful day!

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, near the Riverwalk had plenty of food options near the hotel. Room was clean, pillows could be better though. Nice shower plus a mini fridge and microwave are pluses. Breakfast was good.
Stayed 1 night in Mar 2024
Response from Guest Services on 18 Mar 2024
Thank you, Victor, for taking the time to share your experience with us! We're delighted to hear that our location near the Riverwalk and the variety of dining options nearby added to your overall enjoyment. It's great to know that you found the room clean and appreciated the amenities as well. We hope to have the opportunity to welcome you back for another pleasant stay in the future!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
I would return
Stayed 5 nights in Mar 2024
Response from Guest Services on 17 Mar 2024
Thank you, Lisa, for taking the time to leave us a review. We are delighted that you enjoyed your stay with us! We look forward to your return visit with us!

10/10 Excellent

Jennie

Very clean and nice reception people! Thanks, Kayla
Stayed 1 night in Mar 2024
Response from Guest Services on 16 Mar 2024
We truly appreciate you taking the time to share your thoughts with us. Your positive feedback about your stay brings us great joy! Wishing you a fantastic day ahead!

4/10 Poor

Shahin

Liked: Staff & service
The AC was very noisy, trains was running all night. Could not sleep. No dinning around, need to drive and then there was no where to park.
Stayed 1 night in Mar 2024
Response from Guest Services on 16 Mar 2024
Thank you, Shahin, for taking the time to share your feedback with us. Our property is conveniently located on US-1 in the Downtown Stuart area. We are within a couple miles of many delicious restaurants. We apologize parking at these restaurants posed a problem, however, the hotel does not have any control over that. We are within walking distance of a few restaurants as well, such as Flannigan's. We would love the opportunity to have you back as our guest again.

6/10 Okay

Brent

Liked: Cleanliness
train kept us awake
Stayed 1 night in Mar 2024
Response from Guest Services on 16 Mar 2024
Thank you, Brent, for taking the time to leave us a rating. The Southeast Railway runs throughout the entire city of Stuart and its surrounding cities. The train will be heard no matter where you stay in the area. Unfortunately, the hotel does not have control over the train schedule. We strive to provide superior service for all of our guests. Our team works around the clock to achieve this goal.

6/10 Okay

rick

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It's a good thing that they focus on the outdoor pool area because that's the nicest part of this hotel. The rooms are old and musty and the carpet is frayed in many areas. The rooms have no safe, the shower pressure is weak and the staff although somewhat pleasant is not really very helpful. Two things that stand out specifically are: 1.We got there 2 hours before check-in time and even though our room was ready they charged us for an early check-in. 2. On one of the days we were there they neglected to clean our room and when I complained they made up some story about seeing a privacy notice on the door which was a complete falsehood. So if you're looking for anything more than just a relatively inexpensive place to sleep go somewhere else because this Best Western has seen its best days pass. Oh and one more thing they completely jack up the prices during high traffic periods like spring break even though they are nowhere near the water, the strip or any other place that's spring breakers might go.
Stayed 3 nights in Mar 2024
Response from Guest Services on 16 Mar 2024
We are sorry that we could not exceed your expectations. Our guaranteed check in time begins at 4pm. On your arrival date you checked in at 11:30am so it did incur the early check in fee as it was 4 and a half hours before check in time. On the day you did not get service, there was a privacy sign on the door. Housekeeping will not go in a room if the privacy sign is up. Our housekeeping staff runs daily from 9:30am to 3pm. Somebody is available at the front desk 24/7. If there was a specific time you would have liked service we would have been more than happy to let our housekeeping team know. February in March is peak season in South Florida and the rates for all hotels in the area will be at their highest of the year. Stuart does not get too much of the spring breakers, however, the Mets and Cardinals do have their spring training in this area and most hotels are sold out daily during this time of year. All of our rooms have been recently remodeled and enjoy new beds and furniture. We do have a gorgeous outdoor pool and sundeck. We do offer poolside rooms and would have been glad to see if one was available, should it be requested. Alternatively, when booking online you will have the option to select courtyard view rooms should that be the side of the hotel you would prefer.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a nice property with plenty of simple dining options. Seems there is a lot of construction workers staying here. Would stay here again.
Stayed 1 night in Mar 2024
Response from Guest Services on 16 Mar 2024
Thank you, Christopher, for sharing your feedback with us. We are glad that you enjoyed your stay with us. Have a wonderful day!

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 16 Mar 2024
Thank you, Christine, for taking the time to leave us a rating. We are delighted that you enjoyed your stay with us! Have a wonderful day!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice place to stay close to downtown
Stayed 2 nights in Mar 2024
Response from Guest Services on 12 Mar 2024
Thank you, Robert, for the perfect score! Our hotel is located only one mile from the Historic Riverfront section of Downtown Stuart. We are glad that you found our location convenient and our rooms pleasant. We would love to have you back with us again!

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Services on 10 Mar 2024
Thank you, Theresa, for the perfect score! Have a wonderful day!

10/10 Excellent

Natalia

Stayed 1 night in Mar 2024
Response from Guest Services on 29 Mar 2024
Thank you, Natalia, for leaving us a rating, we hope to have you back with us again!

8/10 Good

CESAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bed was ok.
Stayed 1 night in Mar 2024
Response from Guest Services on 8 Mar 2024
Thank you, Cesar, for sharing your feedback with us. We hope to have you as our guest again!

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was definitely overpriced, but clean and centrally located.
Stayed 1 night in Mar 2024
Response from Guest Services on 8 Mar 2024
Thank you, Julie, for sharing your review with us. We remain competitively priced with the hotels in our area year round. Feb and Mar is peak season and South Florida so all of the hotels in the area will be at the highest prices of the year. We are glad that you enjoyed your stay and found everything clean and comfortable. We would love to have you back with us again!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Ryan greeted us promptly and got us setup in our room quickly. He was polite and competent. The room was clean and comfortable. I’m sure I will stay here again when I come back to visit.
Stayed 4 nights in Feb 2024
Response from Guest Services on 6 Mar 2024
Thank you, Peter, for taking the time to share your positive experience at our hotel! We're delighted to hear that Ryan provided you with prompt and courteous service! It's wonderful to know that you found your room clean and comfortable as well!We appreciate your kind words and are thrilled to hear that you're considering staying with us again on your next visit. We look forward to welcoming you back and providing you with another pleasant and comfortable stay.

10/10 Excellent

Raul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay very much and I was impressed by the cleanliness of the room and the friendliness of the staff. The location was also very convenient to downtown and a short drive to attractions such as the Florida Oceanographic Coastal Center and the Elliott Museum. I appreciate your attention to detail and your commitment to customer satisfaction. I would definitely recommend your hotel to anyone visiting Stuart.
Stayed 5 nights in Feb 2024
Response from Guest Services on 4 Mar 2024
Thank you, Raul, for taking the time to share your wonderful feedback with us! We are thrilled to hear that you enjoyed your stay and that our cleanliness, friendly staff, and convenient location met your expectations.It's always a pleasure to know that our guests appreciate the attention to detail and our commitment to customer satisfaction. We are delighted that you found our hotel to be a comfortable and convenient choice during your visit to Stuart.We truly value your recommendation and would be honored to welcome you back for another enjoyable stay.

4/10 Poor

Nicholas

Stayed 5 nights in Feb 2024
Response from Guest Services on 24 Mar 2024
We apologize for not exceeding your expectations. Our team is available 24/7 if you would like to tell us a little more about how we could have made your stay more enjoyable. We hope to have the opportunity to have you as our guest again.

4/10 Poor

MICHAEL

Stayed 1 night in Feb 2024
Response from Guest Services on 20 Mar 2024
Thank you, Michael, for sharing your rating with us. We apologize for not exceeding your expectations. Feel free to contact us at any point to let us know how we could have made your stay more enjoyable.

10/10 Excellent

Sam

Very predictable and serviceable,
Stayed 4 nights in Feb 2024
Response from Guest Services on 24 Feb 2024
Thank you, Sam, for taking the time to leave us a review. We are delighted that you enjoyed your stay with us! Have a wonderful day!

6/10 Okay

John

Travelled with partner
Liked: Property conditions & facilities
Just ok, not worth the price. Room floor was filthy. Planes, trains and automobiles converge here
Stayed 1 night in Feb 2024
Response from Guest Services on 23 Feb 2024
We're sorry that we didn't surpass your expectations on this occasion. Your feedback holds significant value to us, and we genuinely hope you'll contemplate staying with us once more in the future.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on 18 Feb 2024
Thank you, Brett, for the 5 stars. We would love to have you back with us again!

6/10 Okay

Russell

The tub would not hold water and the room condition was average.
Stayed 1 night in Feb 2024
Response from Guest Services on 13 Feb 2024
Thank you, Russell, for sharing your feedback with us. We apologize for not exceeding your expectations. We would love the opportunity to have you as our guest again.

6/10 Okay

james

Not a fan
The hotel was a little misleading. It looked much newer, looking in the photos and it showed that it had a full bar in the pictures which they told us It’s been closed since 2020. The railroad tracks were right behind the hotel and ran very often. The flight path for the airport was directly over the hotel.
Stayed 3 nights in Feb 2024
Response from Guest Services on 9 Feb 2024
Thank you, James, for sharing your feedback. All of our rooms have been recently updated and enjoy new beds, furniture and televisions. We are constantly maintaining and updating our property with the goal of providing superior guest service. Our team efforts had lead us to being one of the highest rated hotels in our area. The hotel has no control over the train schedule or the plane schedule. There are no hotels in the area where they will not be heard.

4/10 Poor

Shirley

Travelled with pets
Liked: Cleanliness, staff & service, amenities
Extremely noisy!!! Trains going by constantly and blowing their horns constantly. Airplane flying overhead but not nearly as frequent as the trains. The toilet kept running. The staff was very friendly and helpful. The breakfast was fine. The room was ok but not nearly worth the cost.
Stayed 1 night in Feb 2024
Response from Guest Services on 7 Feb 2024
Thank you, Shirley, for sharing your feedback with us, Thank you for taking the time to provide us with your feedback. Unfortunately, the hotel does not have control over the train schedule, as the Southeast Railway operates throughout Stuart and the surrounding cities. It's worth noting that there isn't a hotel in the area where the train noise is completely avoidable.We are currently in peak season here in South Florida, so all businesses in the area are going to be at their highest of the year. We remain competitively priced year-round with the other hotels in the area.We apologize for not exceeding your expectations. As you can see from our other reviews, our team works very hard at providing an exceptional experience for our guests. We would love the opportunity to have you back with us again!

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, updated rooms; pretty pool area; friendly, helpful front desk staff, and very convenient to Stuart’s quaint little downtown area. Highly recommended!
Stayed 1 night in Feb 2024
Response from Guest Services on 7 Feb 2024
Thank you so much, Andrea, for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed our nice, clean, and updated rooms, as well as our gorgeous outdoor pool. Our team takes great pride in providing a welcoming and comfortable environment for our guests.It's wonderful to know that you found our front desk staff to be friendly and helpful. We believe that exceptional customer service is key to a memorable stay, and we're glad that our team made a positive impression on you.We greatly appreciate the recommendation and would love to have you back with us again!

4/10 Poor

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, but to noise
Stayed 7 nights in Jan 2024
Response from Guest Services on 7 Feb 2024
Thank you, Stephanie, for taking the time to provide us with your feedback. We sincerely appreciate your compliments regarding the cleanliness of the room. Our dedicated team works diligently with the primary objective of ensuring a clean and comfortable stay for all our guests.Unfortunately, the hotel does not have control over the train schedule, as the Southeast Railway operates throughout Stuart and the surrounding cities. It's worth noting that there isn't a hotel in the area where the train noise is completely avoidable.

8/10 Good

Ella

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Small and cozy.
Stayed 1 night in Feb 2024
Response from Guest Services on 4 Feb 2024
Thank you, Ella, for sharing your feedback with us. We hope to have you back as our guest! Have a wonderful day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place was clean and everyone was friendly. Convenient to everything
Stayed 4 nights in Jan 2024
Response from Guest Services on 4 Feb 2024
Thank you very much for taking the time to leave us a review. We are delighted that you enjoyed your stay with us! We would love to have you back with us again!