Indoor pool

Reviews of Red Roof Inn Vermillion - U of South Dakota

2 out of 5
Red Roof Inn Vermillion - U of South Dakota
1208 E Cherry St, Vermillion, SD

Reviews

8.0

Very good

Rating 10 - Excellent. 115 out of 322 reviews" "
Rating 8 - Good. 126 out of 322 reviews" "
Rating 6 - Okay. 46 out of 322 reviews" "
Rating 4 - Poor. 24 out of 322 reviews" "
Rating 2 - Terrible. 11 out of 322 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Florence

Travelled with family
Liked: Cleanliness, staff & service, amenities
Bathrooms are super tiny. No room to move. Property does not have an elevator so make sure you request a ground floor room if you have a disability. Staff was friendly and accommodating and the room was nice and clean with comfortable beds.
Stayed 1 night in May 2024
Response from Sharma RediResponse Specialist on 19 May 2024
Thank you for taking a moment to leave a review, Florence. The staff and I at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA appreciate your 4/5 score. I am happy to hear that you found our staff to be friendly and accommodating, and the rooms to be nice and clean with comfortable beds. However, you indicated that the size of the bathrooms, the lack of an elevator, and the other concern mentioned dampened your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist

10/10 Excellent

Denae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've had a bad streak with hotels recently, but I'm glad to say that the Red Roof in Vermillion broke that streak! We loved our stay! The staff were friendly and helpful, it was quiet, beds were comfortable, and everything was clean. We did not have time to have breakfast, so I can't review that. The only downside was that the pool was super cold! I will gladly stay again.
Stayed 1 night in May 2024
Response from Recordo, Rediresponse Specialist on 16 May 2024
Hey Denae,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 5/5 score and comments regarding your recent stay at the Red Roof Inn Vermillion - U of South Dakota. Hearing your stay at our property restore your faith in Red Roof providing clean and comfortable accommodation for our guest brought so much joy to our staff. Your highlights of our staff friendly service and our comfortable beds was thrilling to read. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. Red Roof look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Nishaye RediResponse Specialist on 7 Apr 2024
Hello Kathy, The staff at the Red Roof Inn Vermillion - U of South Dakota and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Oludotun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Feb 2024
Response from Kamaria RediResponse Specialist on 6 Feb 2024
Dear Oludotun, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our location to be great. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Red Roof Management

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Antonio,RediResponse Specialist on 30 Jan 2024
Hello krisit Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic stay
The building is showing it's age a bit, but the rooms have been updated with new beds and furniture, though the bathtub needed a bit of work. Was plenty warm even though it got below 0 overnight. It was my second time staying there and will stay again.
Stayed 1 night in Jan 2024
Response from Sharma RediResponse Specialist on 23 Jan 2024
Thank you for taking a moment to leave a review, David. The staff and I at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA appreciate your 4/5 score. I am happy to read your comments about we're your choice hotel, you were pleased with our newly updated rooms, and all the other kind remarks mentioned. However, you indicated that the upkeep of our hotel and the bath tub hindered your experience. Our team is committed to satisfying our guest, so I am sorry to hear this was not the impression we left you with.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. I do hope that you will return to our hotel, or any of our other Red Roof brand locations in the future.Sincerely,Red Roof Management

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chevanese RediResponse Specialist on 12 Jan 2024
Dear Valued Guest, Thank you for your positive rating, following your stay at the Red Roof Inn Vermillion - U of South Dakota. The staff and I were happy to see we met your expectations. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to welcoming you back in the future!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is limited. Good breakfast
Stayed 3 nights in Jan 2024
Response from Olivia RediResponse Specialist on 11 Jan 2024
Thank you, Mark, for telling us about your stay at the Red Roof Inn Vermillion - U of South Dakota. I am glad you found our breakfast to be good, despite the parking being limited. Please accept our apologies for any inconvenience this may have caused. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

6/10 Okay

Allan

Disliked: Property conditions & facilities
Bathroom was small and cramped. Swimming pool was cold. Not going there again!
Stayed 3 nights in Jan 2024
Response from Olivia RediResponse Specialist on 11 Jan 2024
Thank you, Allan, for telling us about your stay at the Red Roof Inn Vermillion - U of South Dakota. I am disappointed you had a less than satisfactory experience prompting your 3/5 score. The situation you described regarding the limited space in the bathroom and the swimming pool you found to be cold are truly regrettable. I am very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Olivia Red Roof ManagementRediResponse Specialist

8/10 Good

Nicole

Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 27 Dec 2023
Hello Nicole, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Basic hotel room with a typical breakfast. Nothing too fancy but no complaints
Stayed 1 night in Dec 2023
Response from Xao RediResponse Specialist on 26 Dec 2023
Thanks for sharing your feedback with us, Dale. The staff at our Red Roof Inn Vermillion - U of South Dakota was elated to see that we earned your 4/5 score and that you had no complaints. You also stated that the room was basic and that the breakfast was typical.On behalf of Red Roof, we would like to thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Respectfully,Red Roof Management

6/10 Okay

Holly

Stayed 1 night in Dec 2023
Response from Recordo Rediresponse Specialist on 16 Dec 2023
Hello Holly, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Red Roof Management

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated how clean the room was!
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 14 Dec 2023
Thank you for taking the time to write about experience at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA. Mary, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about you were really pleased with the cleanliness of your room. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Mary, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean stay at an affordable price! Sincerely, Red Roof Management

8/10 Good

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second weekend in a row we have stayed here. Very convenient and great price. Clean and comfortable
Stayed 1 night in Dec 2023
Response from Sharma RediResponse Specialist on 10 Dec 2023
Thank you for taking the time to write about experience at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA. Angie, it is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about we're your choice hotel, you found our location to be very convenient, prices to be great, and you were pleased with the cleanliness and comfortability. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, Angie, and can't wait to see you back at Red Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price! Sincerely, Red Roof Management

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kerry-Lee RediResponse Specialist on 6 Dec 2023
Hello Robert, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA. It’s great to see you enjoyed your stay, resulting in a 4/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Red Roof Management

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for a great stay.
Stayed 1 night in Dec 2023
Response from Gabrielle RediResponse Specialist on 5 Dec 2023
Thank you for taking a moment to leave a review, Raymond. The staff and I at the Red Roof Inn Vermillion - U of South Dakota appreciate your 5/5 score following your stay. I am happy that you had a great stay with us.At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

6/10 Okay

Jeanette

Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on 23 Nov 2023
Thank you for taking a moment to rate your experience, Jeanette. The staff at the Red Roof Inn Vermillion - U of South Dakota and I appreciate your 3/5 score following your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip! Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was wonderful and clean. The mattresses not so comfy and didnt have enough tolietries but would definitely stay there again.
Stayed 1 night in Nov 2023
Response from Olivia RediResponse Specialist on 11 Nov 2023
Thank you, our dear Valued Guest, for taking the time to tell us about your stay at the Red Roof Inn Vermillion - U of South Dakota. I am glad that you were pleased with your clean and wonderful room, despite the mattress not being to your liking and all the other concerns that dampened your visit. Please accept our apologies for the inconvenience you highlighted and can assure you that this is not reflective of our usual standards. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on 9 Nov 2023
Thank you for taking a moment to positively rate your experience, Rebecca. The staff at the Red Roof Inn Vermillion - U of South Dakota and I appreciate your 5/5 score. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof Management RediResponse Specialist

10/10 Excellent

Denise J

Stayed 1 night in Oct 2023
Response from Devorine Red Roof Management on 26 Oct 2023
Thank you for taking a moment to rate your experience, Denise. The staff at the Red Roof Inn Vermillion - U of South Dakota and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

8/10 Good

Virgil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on 2 Oct 2023
Hello Virgil, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

8/10 Good

Holly

Stayed 1 night in Sep 2023
Response from Dannielle Rediresponse Specialist on 13 Oct 2023
Hello Holly,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,DannielleRed Roof ManagementRediresponse Specialist

10/10 Excellent

Zeretta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location, clean and safe.
Stayed 2 nights in Sep 2023
Response from Oniel Rediresponse Specialist on 23 Sept 2023
Hello Zeretta,Thank you for taking the time to write a review of your stay at the Red Roof Inn Vermillion - U of South Dakota. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know you took liking to the convenience, cleanliness and safety of our property. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,OnielRediresponse Specialist

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, except the room had a musty smell.
Stayed 2 nights in Sep 2023
Response from Antonio,RediResponse Specialist on 19 Sept 2023
Dear Mike,Thank you for taking the time to tell us about your experience at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA. It’s great to hear that you were fond of the property and had a good stay. On the other hand, I am sorry that your experience did not meet your full expectations. Please accept our sincerest apologies for what you described as issues with doors and windows.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

6/10 Okay

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Back Door is always locked as if they are in fear of bad guys. Keys were not working. Twice. Pretty much your average RRI with the guts to charge $200 bucks a night. It was okay overall.
Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on 18 Sept 2023
Hello Steve, Thank you for providing us with details about your stay at the Red Roof Inn Vermillion - U of South Dakota. Please accept our most sincere apologies for the back door you found to be closed, the keys not being to your liking and all the other listed hindrances. To ensure that a situation like yours doesn't happen again, your comments will be taken into consideration to make changes to improve our customer experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Nevertheless, your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist

4/10 Poor

Liz

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The continental breakfast consisted of a sausage link and some dried out flat egg! The fruit looked old and gross! The coffee was like a normal coffee pot and there was a lot of coffee grounds in it! The air conditioner didn’t work very well ! The room was pretty clean tho! There was also a square piece of painted sandpaper stuck to the wall with painters tape to cover a hole ! Don’t recommend this motel!
Stayed 1 night in Sep 2023
Response from Antonio,RediResponse Specialist on 19 Sept 2023
Dear Liz,Thank you for taking the time to tell us about your experience at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA. It’s great to hear that you found your room to be clean. On the other hand, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as the breakfast not being to your liking in addition to other concerns.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

8/10 Good

Kay Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Antonio,RediResponse Specialist on 17 Sept 2023
Dear Romain,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES MONTEREY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as a lack of breakfast.In regards to the lack of breakfast, on your next stay feel free to try out one of the close restaurants in the area which offer a wide variety of options.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management

8/10 Good

Ernest

Travelled with family
Liked: Staff & service
Disliked: Amenities
The breakfast was really small and not many choices,
Stayed 1 night in Sep 2023
Response from Oniel Rediresponse Specialist on 16 Sept 2023
Hello Ernest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Vermillion - U of South Dakota. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. However, you indicated that you weren't satisfied with our breakfast menu. At RedRoof we strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,OnielRediresponse Specialist

10/10 Excellent

beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and easy to find! Friendly staff! West side door was broken. Couldn’t get in from that way with key card and handle was loose. Loved the hardwood floors put in the rooms. Clean and cozy. Pool was super cute and well kept. Nice breakfast. Happy to have ice!
Stayed 2 nights in Sep 2023
Response from Recordo Rediresponse Specialist on 12 Sept 2023
Dear Beth,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA. Our goal at Red Roof is to provide a clean and comfortable stay and I'm happy to see that we were able to achieve this with you. I'm happy you were pleased with our friendly staff, breakfast and our pool. It's saddening to hear that you encountered a faulted door. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Recordo Rediresponse Specialist

6/10 Okay

Calvin

Business traveller
Stayed 1 night in Sep 2023
Response from Devorine RediResponse Specialist on 7 Sept 2023
Thank you for taking a moment to complete our survey, Calvin. The staff at the Red Roof Inn Vermillion - U of South Dakota and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 Excellent

margie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on 27 Oct 2023
Hello Margie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Alison

Stayed 1 night in Sep 2023
Response from Devorine RediResponse Specialist on 6 Sept 2023
Thank you for taking a moment to complete our survey, Alison. The staff at the Red Roof Inn Vermillion - U of South Dakota and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

4/10 Poor

Danya

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Sashauna Red Roof Management on 2 Aug 2023
Hello Danya,Thank you for taking a moment to complete our survey regarding your recent stay at the Red Roof Inn Vermillion - U of South Dakota. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Keith

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not impressed
The room had a strange smell in it. The bathroom was very small. The pillows had seen better days as had the comforter. At 11 and 1 pm we were woke up with fighting in the room above us. The room was very dated. Breakfast was OK.
Stayed 1 night in Jul 2023
Response from Sashauna Red Roof Management on 2 Aug 2023
Dear Keith,Thank you for taking the time to tell us about your stay at the Red Roof Inn Vermillion - U of South Dakota. I was thrilled to see you were satisfied with the breakfast. However, the situation you described regarding the strange smell you encountered, the size of the bathroom not to your liking and the other concerns you listed is truly regrettable. We are very sorry for your experience. Our team is committed to satisfying our guests, so we are very thankful for your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Kenneth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible stay
Stayed 1 night in Jul 2023
Response from Sashauna Red Roof Management on 2 Aug 2023
Dear Kenneth,Thank you for taking the time to tell us about your stay at the Red Roof Inn Vermillion - U of South Dakota. I am sorry that you had a terrible stay, prompting your 1/5 score. Our team is committed to satisfying our guests, so we are very thankful for your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

James T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Toni-Ann RediResponse Specialist on 19 Jul 2023
Thank you for taking a moment to complete our survey, James. Myself and the staff at the Red Roof Inn appreciate this perfect score following your stay. We aim to deliver a positive experience for all our guests and we’re happy that was achieved for you. We would love for you to consider adding comments to your survey in the future, to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again, we do hope you will choose to stay with us again so we can have the opportunity to provide you with an even better experience. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

8/10 Good

Kent

Stayed 1 night in Jul 2023
Response from Linton Rediresponse Specialist on 10 Jul 2023
Dear Kent,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Vermillion - U of South Dakota and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Linton Rediresponse Specialist on 26 Jun 2023
Dear Valued Guest,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Vermillion - U of South Dakota and I were happy to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

2/10 Terrible

John, Lead

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
The people and management of the establishment were rude, disrespectful, and had a complete lack of understanding. We will never return to this location.
Stayed 1 night in Jun 2023
Response from Linton Rediresponse Specialist on 27 Jun 2023
Dear John,Thank you for telling us about your recent visit at the Red Roof Inn Vermillion - U of South Dakota. We are sorry you had a less than ideal experience. You stated that the encounter you would have had with our staff was less than ideal. I do apologize for the inconveniences caused. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,LintonRediresponse Specialist

10/10 Excellent

Melanie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super nice and accommodating. Hotel was really clean and perfect for a one night stay. It was better than I expected for the price. I would stay here again if needed for a night or two. For me, it was a very basic hotel on the older side with no frills but clean.
Stayed 1 night in Jun 2023
Response from Linton Rediresponse Specialist on 22 Jun 2023
Dear Melanie,Thank you for telling us about your recent visit at the Red Roof Inn Vermillion - U of South Dakota. I was happy to read that our nice staff and clean facility met your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.With appreciation,LintonRediresponse Specialist

8/10 Good

Daryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
1
Stayed 2 nights in Jun 2023
Response from Linton Rediresponse Specialist on 18 Jun 2023
Hello Daryl,Thank you for telling us about your recent visit at the Red Roof Inn Vermillion - U of South Dakota. It's great to see we have earned your 4/5 score. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRediresponse Specialist

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

2/10 Terrible

Terry, Richvale

Travelled with family, Business traveller
Disliked: Staff & service
The staff was either incompetent or indifferent to my requests. On at least 3 separate occasions during our stay we requested an extension of our stay. We were repeatedly told it was taken care of and yet, we found ourselves locked out of our room because our stay was not extended. We did not ask for extra services. Just the opposite, in fact. We tried to be considerate of the hotel staff and not make demands on their time. But when we found that our key cards were no longer working and I went to the front desk to find out what happened, I encountered a less than cheerful and helpful employee who acted put out that we were asking questions about why our stay had not been extended. Before I wrote this review, I reached out the the Rood Roof Inn directly to give them an opportunity to make it right. I used the email address shown on the business card of the general manager and received an email indicating the email address was invalid and my email couldn't be sent. It is not likely that I will be staying in ANY Red Roof Inn again. Burn me once, shame on me. You will not burn me twice!
Stayed 3 nights in May 2023
Response from Tianna RediResponse Specialist on 29 May 2023
Hello Terry,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Vermillion - U of South Dakota. I was very disappointed that the hospitality of the staff and the encounter you had regarding your reservation hindered your experience. We strive to provide guests with all the comforts of home, so I am disappointed to hear we fell short with you. To prevent future negative ratings, upper management have been made aware of your comments in an effort to directly address your concerns. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We wish you all the best in your future travels. Sincerely,TiannaRediResponse Specialist

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice owners and breakfast.
Stayed 1 night in May 2023
Response from Dannielle Rediresponse Specialist on 22 May 2023
Dear Mary,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our amazing breakfast and nice owners. We aim to satisfy our guest with superior customer service and your feedback is appreciated. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management

8/10 Good

DAVID

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2023
Response from Linton Rediresponse Specialist on 21 Apr 2023
Hello Michael,Thank you for telling us about your recent experience at the Red Roof Inn Vermillion - U of South Dakota. It's rewarding to read that our friendly staff met your expectations, prompting your 4/5 score. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.With thanks,LintonRediresponse Specialist

8/10 Good

Shawna

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean. A little odd that there was no elevator for a two floor hotel. We had a situation in which we needed assistance in our bathroom, housekeeping tried to blame us, although I told them of the issue at check in.
Stayed 2 nights in Mar 2023
Response from Oshane RediResponse Specialist on 6 Apr 2023
Dear Shawna,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN VERMILLION - U OF SOUTH DAKOTA. I do apologize for any issues highlighted that hindered your experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRediResponse Specialist

8/10 Good

Becky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice, clean, cute - beds were hard & uncomfortable
Hotel was nice. Breakfast was good. Customer service was excellent. Room was clean, decorated nicely. Bed was horribly uncomfortable. Pillows were terrible - some were so soft your head sank to the mattress the others were hard and flat. No support at all in the pillows.
Stayed 1 night in Mar 2023
Response from Chevanese RediResponse Specialist on 29 Mar 2023
Hello Becky,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Vermillion - U of South Dakota. We appreciate the kind comments about our excellent customer service, our breakfast menu and our clean and nicely decorated room; however, we apologize that the comfort of the bed and pillows didn't meet your expectations. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely, Chevanese RediResponse Specialist

8/10 Good

Holly

Liked: Cleanliness, staff & service, amenities
Everything was ok. The room smelled heavily of cleaning solution but that didn’t bother me too much. The melting snow also dripped off the roof and directly into the sidewalk, then froze, and there was no salt or sand that I could see until I requested it after I slipped and fell.
Stayed 3 nights in Mar 2023
Response from Devorine RediResponse Specialist on 21 Mar 2023
Dear Holly,I want to thank you for taking the time to post a review of your stay at Red Roof Inn Vermillion - U of South Dakota. It's great to hear that everything was ok. The situation you described the melting snow regarding is truly regrettable. Please accept our apologies.Our team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us improve your experience. Thank you for sharing your experience with us. We look forward to welcoming you back in the future!Sincerely,Devorine RediResponse Specialist

6/10 Okay

Patrick

Travelled with family
Stayed 2 nights in Mar 2023
Response from Samantha RediResponse Specialist on 8 Mar 2023
Thank you for your review, Patrick. Myself and the staff at the Red Roof Inn Vermillion - U of South Dakota strive to provide guests with all the comforts of home, so I am disappointed to see your 6/10 score. In order to understand what prompted your 6/10 score, please consider adding comments to your review in the future to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Samantha RediResponse Specialist