Venice Promenade

The room was nice, we had a balcony looking out to the city which was a nice bonus but did not get much use in winter. The hotel is well connected via metro to the city but is also walkable.

Everything in all honesty was really good. Staff really helpful, the lady(red hair wish we'd asked her name)at breakfast made our kids packed lunch which was a life saver 3 hours later. So a huge thanks to her. The biggest let down was the later check in process. We did speak to the front desk in the morning and the explanation was details weren't readily available through Expedia when booking on Expedia. I can't see this being the case because correspondence before arrival via email, Expedia and phone. That should be streamlined somehow or the process to have an opt in option. Having that sprung on us at 10pm with two tired children on the street outside wasn't ideal. But we can take the good with the bad. Within that late check in process there should be also and option to request drinks put in as all additions (water, snacks, beer etc.) we're locked in a fridge. It'd be a nice touch to be able to request and pay for those to be in the fridge in the room on arrival

Enjoyable stay, comfortable room