Velaux Holidays from £608

Tout était parfait !

From the front desk gentleman who helped us with our rental car, to check in and hotel staff, helpful and very attentive The facility is gorgeous and our room was lovely and the hotel staff was wonderful and professional. I do have some criticism (with the high rating of the hotel) about the kitchen and bar wait staff at the cafe (lunch) and (breakfast). Some seemed inexperienced and didn't know entirely how to service a room of patrons. I think the restaurant, breakfast and bar could use a "captain" to give the young staff some training on how to service guests while emphasizing details. we did not eat dinner in the formal dining room which seemed to have pro staff. I observed guests not happy while we ate breakfast and a bit frustrated. We asked repeatedly for coffee and other items. While the staff seemed quite busy re-filling up the buffet, some be sent to turn their attention at times on the guests, and better prioritized and that may just be training, circling back and seeing what guests may need. Some guests were forgotten in the outdoor section and came in twice to remind. Other guests were left trying to flag down the staff and remind them they had ordered something. The one young girl at lunch out side stacked all the dirty dishes on our table twice while clearing the food and generally seemed to lack confidence on how to serve the lunch and wine properly. But, we loved the hotel and this can be easily fixed- we will return. thank you

Outstanding property, amenities, service and staff. Central location for discovery the region Will be back - Highly recommended