Bonjour, Toute l'équipe du ResidHotel Grenette vous remercie, nous sommes ravis que vous ayez apprécié votre séjour dans l'une de nos deux résidences grenobloises.Nous espérons vous revoir bientôt !

Dear customer, We are sincerely sorry to read that you encountered malfunctions during your stay in Grenette. We would have liked you to inform us of these shortcomings on site, we could then have sent a cleaning touch-up or relocated you according to our availability. We immediately make a point with our teams. Regarding our schedules, they are indeed different on Sundays but they are well specified on the Expedia.com website. We would also like to point out that our guests do not have to clean their apartment before leaving. They just have to leave the kitchen area clean and take out their garbage. The experience you have had is not representative of the quality of service of our brand. Also we hope to have the pleasure of welcoming you back to us for a better experience. Yours truly. Isabelle/quality department

Cher client,Nous sommes sincèrement navrés d'apprendre que votre séjour dans notre résidence ne fut pas satisfaisant et nous vous prions de bien vouloir accepter toutes nos excuses. Comme vous témoignez en mode anonyme, nous ne sommes pas en mesure d'identifier votre réservation. Aussi nous vous invitons à contacter notre service client pour nous faire part de votre expérience plus en détail. Les avis de nos clients nous aident à améliorer nos services et prestations. Nos coordonnées sont disponibles sur notre site internet dans la rubrique "contactez-nous". Nous restons à votre écoute.Bien cordialement.Isabelle/service qualité

Dear Guest,Thank you for taking the time to give us your feedback. We are delighted to read you enjoyed your spacious apartment in the city center of Grenoble. We're very sorry about the wifi cutting off and we forwarded your comment to our IT team as this is not normal. Do not hesitate to let our reception know during your stay if there is any dysfunction. In this case, they could have restarted the router and/or contact our IT team so they could fix the issue.We hope we will welcome you again soon.Kind regards,Emma, Service Qualité

Dear Mark, Thank you for taking the time to share your experience of your stay at Grenette with us. While we appreciate reading that you had a great night with us, we regret to hear that you experienced a malfunction on arrival and apologise for this. In order to rectify this, we would be grateful if you could contact our customer service department to explain what happened. You can do this by contacting us via our website or by email. Your feedback is important to us as it helps us to improve our services. We are always available to listen to you. We look forward to welcoming you back for a pleasant stay! Yours sincerely. Isabelle/quality service

Dear Guest, We are very happy that you had a pleasant stay with us and that you appreciated all our services. We will pass on your compliments to the whole team! It was a pleasure to welcome you and we look forward to your next visit! In the meantime, we wish you all the best for this new year. Yours sincerely. Isabelle/quality department

Dear customers, We are very sorry to hear that your vehicle was vandalised during your stay in Grenoble. As our parking spaces are limited, we had no availability during your stay. However, a public car park is located 200 metres from our residence. We have taken good note of your comment on our establishment and its facilities and we have passed it on to the relevant department. We look forward to seeing you again in the near future. Yours sincerely Isabelle/quality department