Suite, 1 Queen Bed | In-room safe, desk, blackout curtains, soundproofing
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Reviews of Holiday Inn Express Vancouver Airport Richmond, an IHG Hotel

2.5 out of 5
Holiday Inn Express Vancouver Airport Richmond, an IHG Hotel
9351 Bridgeport Road, Richmond, BC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 915 out of 1311 reviews" "
Rating 8 - Good. 298 out of 1311 reviews" "
Rating 6 - Okay. 53 out of 1311 reviews" "
Rating 4 - Poor. 26 out of 1311 reviews" "
Rating 2 - Terrible. 19 out of 1311 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vicki

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless. The bed was comfortable. I highly recommend this property.
Stayed 2 nights in May 2024
Response from Ivy, Guest Services on 3 May 2024
Hello Vicki, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, parking is tight. But room is nice and clean and comfy
Stayed 1 night in Apr 2024
Response from Ivy, Guest Services on 2 May 2024
Hello Andrew, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Cindy - Guest Service Agent on 6 May 2024
Hello Marcus, we appreciate the high score. Thank you again for staying with us.

8/10 Good

Arnold Rolando

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport with a free shuttle. Breakfast was good and hotel was clean
Stayed 1 night in Apr 2024
Response from Ivy, Guest Services on 1 May 2024
Hello Arnold Rolando, thank you for your kind review. Please think of us again the next time you are visiting the area.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff and good shuttle to airport
Stayed 1 night in Apr 2024
Response from Ivy, Guest Services on 1 May 2024
Hello Scott, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Great staff. Costco right across the street. Restaurant's 1 block away. Shuttle to Airport quick and convenient.
Stayed 2 nights in Apr 2024
Response from Ivy, Guest Services on 1 May 2024
Hello Christopher, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Linda

Travelled with partner
Close to airport
Stayed 1 night in Apr 2024
Response from Cindy - Guest Services on 29 Apr 2024
Hello Linda,We're truly grateful for your exceptional ratings! It's a privilege to have exceeded your expectations, and we eagerly anticipate the opportunity to welcome you back soon!

8/10 Good

Kavita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Helpful staff
Stayed 1 night in Apr 2024
Response from Cindy - Guest Services on 29 Apr 2024
Hello Kavita,We deeply value your feedback on your recent stay with us. Thank you for choosing our hotel for your accommodation needs.

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
The people at the front desk were delightful!
Stayed 1 night in Apr 2024
Response from Kc - GSA on 28 Apr 2024
Hello Stacy,Thank you for the high ratings. We are honored to have met your expectations, we hope to see you again soon!

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Holiday Inn Express Vancouver Airport because they are competitively priced, provide a free breakfast and provide a free shuttle service to and from the airport. The room was great.
Stayed 4 nights in Apr 2024
Response from Ivy, Guest Services on 27 Apr 2024
Hello Joan, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Chak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good service.
Stayed 1 night in Apr 2024
Response from Ivy, Guest Services on 26 Apr 2024
Hello Chak, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Weiling

Travelled with family and small children
The Chinese boy is very nice who helped me to change the room.🤗
Stayed 1 night in Apr 2024
Response from Ivy, Guest Services on 25 Apr 2024
Hello Weiling, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

8/10 Good

Gurpreet

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 4 nights in Apr 2024
Response from Ivy, Guest Services on 24 Apr 2024
Hello Gurpreet, thank you for your kind review. Please think of us again the next time you are visiting the area.

10/10 Excellent

Tony

Travelled with partner
Liked: Amenities, property conditions & facilities
Enjoyed the stay
Stayed 3 nights in Apr 2024
Response from Ivy, Guest Services on 23 Apr 2024
Hello Tony, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Margaret

Convienient to sky train
Stayed 1 night in Apr 2024
Response from Ivy GSA on 20 Apr 2024
Hello Margaret, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

ZUJI

Liked: Cleanliness, staff & service, property conditions & facilities
Very Good
Stayed 2 nights in Apr 2024
Response from Ivy, Guest Services on 23 Apr 2024
Hello ZuJi, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

lesley

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Ivy GSA on 18 Apr 2024
Hello Lesley, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Edmundo, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful
Stayed 2 nights in Apr 2024
Response from Cindy - Guest Services on 15 Apr 2024
Hello Edmundo,Thanks for your feedback! Our friendly team is always here to help. Hope to see you again soon!

10/10 Excellent

Kevin

Wonderful stay. The gym is nice.
Stayed 2 nights in Apr 2024
Response from Cindy - Guest Services on 15 Apr 2024
Hello Kevin,We're delighted to hear you enjoyed your stay with us! Thank you for sharing your experience, and we hope to welcome you back soon for another wonderful stay!

8/10 Good

Susana

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Cindy - Guest Services on 15 Apr 2024
Hello Susana,We're truly grateful for the high score! Thank you once more for choosing our hotel.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here every time we travel and they are great.
Stayed 1 night in Apr 2024
Response from Cindy - Guest Services on 15 Apr 2024
Hello Brian,Thank you so much for your loyalty and kind words! We're thrilled to be your go-to choice whenever you travel. Looking forward to welcoming you back again soon!

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Ivy GSA on 13 Apr 2024
Hello Michael, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Ivy GSA on 11 Apr 2024
Hello Veronica, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good breakfast
Stayed 1 night in Apr 2024
Response from Eric Li Guest Services Manager on 8 Apr 2024
Hello Caroline,We are thrilled to see the perfect score. Thank you again for selecting our hotel.

6/10 Okay

Kambiz

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The check-in time of 3pm is very inconvenient.
Stayed 1 night in Apr 2024
Response from Eric Li Guest Services Manager on 8 Apr 2024
Hello Kambiz,We appreciate your feedback, thank you again for selecting our hotel.

10/10 Excellent

Allan

Friendly staff
Stayed 1 night in Mar 2024
Response from Ivy GSA on 5 Apr 2024
Hello Allan, thank you for your kind review. Please think of us again the next time you are visiting the area.

8/10 Good

Vikramjot, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Ivy GSA on 4 Apr 2024
Hello Vikramjot, thank you for staying with us. We hope to see you again soon.

8/10 Good

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Was good for us
Stayed 2 nights in Mar 2024
Response from KC - Guest Services on 1 Apr 2024
Hello Darlene, Thank you for your kind review. Please think of us again the next time you are visiting the area.

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from Ivy, Guest Services on 23 Apr 2024
Hello Michael, thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great staff, overall excellent location and free shuttle to the airport
Stayed 7 nights in Mar 2024
Response from Eric Li Guest Services Manager on 1 Apr 2024
Hello Jesse,We appreciate the perfect score! Thank you again for selecting our hotel.

10/10 Excellent

Lane

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Eric Li Guest Services Manager on 1 Apr 2024
Hello Lane,We appreciate the perfect score! Thank you again for selecting our hotel.

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service.
Stayed 1 night in Mar 2024
Response from Eric Li Guest Services Manager on 1 Apr 2024
Hello Sabrina,We appreciate the perfect score! Thank you again for selecting our hotel.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ivy GSA on 29 Mar 2024
Hello Ronald, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from KC - Guest Services on 27 Mar 2024
Hello Jeffrey, We're truly grateful for your outstanding rating. Thank you once more for choosing to stay with us.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great overnight spot convenient to YVR
Stayed 1 night in Mar 2024
Response from Ivy GSA on 26 Mar 2024
Hello William, thank you for your kind review. Please think of us again the next time you are visiting the area.

10/10 Excellent

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ivy GSA on 26 Mar 2024
Hello Charles, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Gemma donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and room smell fresh also quite, recomendable!
Stayed 1 night in Mar 2024
Response from Ivy GSA on 19 Mar 2024
Hello Gemma Donna, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Bethan

Stayed 1 night in Mar 2024
Response from Eric Li Guest Services Manager on 8 Apr 2024
Hello Bethan,We are thrilled to see the perfect score. Thank you again for selecting our hotel.

10/10 Excellent

Dmitry

Stayed 1 night in Mar 2024
Response from Eric Li Guest Services Manager on 8 Apr 2024
Hello Dmitry,We are thrilled to see the perfect score. Thank you again for selecting our hotel.

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 4 nights in Mar 2024
Response from Guest Services on 18 Mar 2024
Hello Jane,We're truly grateful for the excellent score you've given us. Thank you once again for choosing to stay with us. Your continued support means a lot to us.

10/10 Excellent

Rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle is very convenient. Rooms are well equipped and comfortable.
Stayed 1 night in Mar 2024
Response from Guest Services on 18 Mar 2024
Hello Rene,We want to express our sincere gratitude for taking the time to share your feedback following your recent stay with us. Your decision to choose our hotel means a great deal to us, and we're truly thankful for the opportunity to serve you.

10/10 Excellent

Alfred, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front service is wonderful, location is central in Richmond area. Hotel is clean.
Stayed 1 night in Mar 2024
Response from Ivy GSA on 16 Mar 2024
Hello Alfred, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location,close to yvr
Stayed 1 night in Mar 2024
Response from Ivy GSA on 16 Mar 2024
Hello Jack, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when going to yvr
Stayed 1 night in Mar 2024
Response from Ivy GSA on 15 Mar 2024
Hello Jack, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ivy GSA on 13 Mar 2024
Hello Kathleen, we appreciate the high score. Thank you again for staying with us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Mar 2024
Response from Eric Li Guest Services Manager on 12 Mar 2024
Hello Michael,We appreciate the top rating. Thank you for selecting our hotel.

10/10 Excellent

Angelito

Liked: Cleanliness, amenities, property conditions & facilities
Good location and clean
Stayed 1 night in Mar 2024
Response from Eric Li Guest Services Manager on 12 Mar 2024
Hello Angelito,We appreciate the top rating. Thank you for selecting our hotel.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was Awesome!!
Stayed 1 night in Mar 2024
Response from Eric Li Guest Services Manager on 12 Mar 2024
Hello john,We appreciate the top rating. Thank you for selecting our hotel.

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have liked restaurant open for more than breakfast, though great breakfast
Stayed 2 nights in Feb 2024
Response from Ivy GSA on 9 Mar 2024
Hello Judith, we appreciate you taking the time to provide feedback about your recent stay. Thank you again for selecting our hotel.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
All staffs are super kind
Stayed 3 nights in Feb 2024
Response from Cindy- GSA on 3 Mar 2024
Hello Hannah, Thank you for your kind words. We hope to welcome you back soon.