Valley Springs Holidays from £960

Staff were very friendly and helpful. Room was very clean.

Outstanding property for dog-travellers. Would do the Bungalows again, how many hotels have this much outdoor walking area?

Our experience at the hotel was great! Mini romantic getaway. The staff was awesome! Kind and genuine. Everything was almost perfect, except for: 1. Not receiving the room I had reserved. After the valet guy helped us move in our belongings, he noticed there was no iPad for controlling of the lights (not a big issue). But after following up for us, they then offered us another room that had an iPad and happened to be exactly the room we had been anticipating. I was about to talk to the front desk when this opportunity came up, so, it worked out on it's own. 2. One of the chairs by the "mini library" was dirty; crumbs in the crevices. And the rug was pretty stained by the main table in the living room. 3. We found two spiders in our stay. One which bit my partner. I mean, insects are insects, but it was a surprise to find two. One we could ignore, but two, we were like, "alrighttt what's going on here" 4. We asked for ice at night around 1030-11pm. I first asked if there was an ice machine. They said no, but that they could send some ice up from the restaurant. Time passed and no ice ever showed up. We can surpass that but there was no other way to cool down some water or drinks considering their mini fridges are only for their resaled beverages. Overall, it was a nice getaway.

Property better maintained than expected - like a private villa and room was spacious with a little kitchen.

Overall is above average comparing to the price. But the area around the hotel Don't feel very safe.

From the moment we stepped foot on the property, we were greeted with friendliness. The staff is eager to help all the time. The rooms were great and anytime we had an issue we called the front desk and they always fixed it promptly. We loved the duck food to feed the ducks for the kids. We loved the coffee shop on site and we walked to it every morning. We loved that the hotel was centrally located. This is the most perfect place to stay if you have a family with small children. The property grounds are beautiful and it makes you feel like you’re on a resort. Thank you so much paradise point!