I contacted the hotel quite late notice about our arrival, but Ferran responded promptly and was very friendly. He reassured us and let us know that he'd be there on our arrival even if we arrived after 2, which is when reception should have closed - and he was. He was very welcoming and informative.
The hotel was very nice, in the heart of the old city of Valencia. It's very spacious, nicely decorated. On the surface, the room was clean. Looking more in depth, it could have been cleaner (e.g. we found receipts in wardrobe, hair on a chair) but nothing too alarming.
We were provided a sponge and washing liquid to wash dishes. We also asked for some tea towels, which were provided straight away. Only thing lacking was the basics for the kitchen such as salt, sugar, oil, coffee etc. Luckily there is a shop not far from the hotel.
We had a balcony city view - which basically gives to the street. Streets in Valencia are very narrow, so when on the balcony, we felt quite close to our neighbours from across the street!
We used the metro from the airport to the hotel. The nearest metro stop is at a walkable distance but not that close - so with luggage, it can feel like a distance.
The hotel is close to museums and other nice historic buildings but quite far from the beach, Bioparc and the city of arts and science - but it is easy enough to get there using public transports.