Ratings based on 1,815 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller from Copenhagen

Small room, awful closet, and no view

Posted 15-Apr-2018
I expected better from a hotel called a palace. The room was very small and my room was at the back of a corridor and when I walked in it smelled of sewer, so perhaps a room they don't use often. When I went to the window, it was three feet from the other building, but no daylight, anything. The closet was not female friendly as there was no where to hang a dress or anything longer than a t-shirt. I had to hang my dresses over the chair. I asked for an iron/Ironing board, nothing...so basically deal with wrinkly clothes. The breakfast was okay, and it was quiet. Staff was pleasant, but seemed harried. There never seemed enough people at the front desk. I travel a lot and have never given this poor a rating to a hotel.
5 out of 5
Recommended
for Couples
by A verified traveller from Berkshire

Excellent

Posted 02-Apr-2018
Pros: Location. Comfortable bed.
Cons: WiFi not brilliant.
Location: Location perfect in The Old Town. Many restaurants, bars and cafes nearby. Within just minutes of the Cathedral and town squares.
Great location in Valencia Old Town. This is a very good hotel with an excellent breakfast and a comfortable and reasonably priced bar. We were in the slightly more expensive upper floor room, which was very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Mar-2018
Visitor for Las Fallas. Great location! A block from Plaça de l'Ajuntament, and you can feel the mascleta from your room.
3 out of 5
Recommended
for Everyone
by A verified traveller from Costa Rica

excellent location

Posted 12-Mar-2018
I chose this hotel for the good location and reviews. I consider this hotel is a 3 star. It is an old hotel, we reserved a superior room which was very spacious but the bathroom was the contrary and old, specially toilet and shower. The rooms are non smoking but we smelled to cigarrets in the bathroom. The next day we found cigarrete butt or chiva underneath a chair by the window, so the room was not clean enough. The staff very friendly, specially Jesus.
5 out of 5
Recommended
for Everyone
by A verified traveller

Great location and easy access to the sights

Posted 10-Mar-2018
The hotel is in a prime location to the sights and easy reach of restaurants and bars. The reception staff were excellent and very helpful and accommodating.
4 out of 5
Recommended
for Everyone
by A verified traveller from Brooklyn, NY

Well located pleasant hotel

Posted 01-Mar-2018
Pros: The best thing about the hotel is its central location.
Cons: The front desk should have brochures available for city tours as well as day tours outside the city.
Location: The hotel is within walking distance of cafes, restaurants, the Cathedral and many museums.
The hotel is well located in the city center with plenty of restaurants and cultural sites within easy walking distance. Room was clean and comfortable. On several occasions during my four day stay, the elevators were either not functioning at all or malfunctioning. Staff is pleasant enough - with a bit of attitude at times.
5 out of 5
Recommended
for Everyone
by A verified traveller from Miami

Nice Hotel, great location

Posted 26-Feb-2018
Nice hotel , great location , excellent services, professional staff!!!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to city so within walking distanc

Posted 21-Feb-2018
Pros: The breakfast were fantastic and the views terrific
Cons: Double bed instead of twin beds
Location: Great location close to a lot of attractions and restaurants, especially Gisseppies restaurant which was fantastic
Staff were very helpful, rooms clean spacious and kept very tidy Within walking distance of most things
2 out of 5
by A verified traveller

Posted 08-Feb-2018
I stayed in 2 different rooms and they were very old and the bathrooms were rundown and dirty. My friend stayed in a partially updated room with new furniture but it was still rundown.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very nice hotel. good location.

Posted 23-Jan-2018
Very central to shops and football stadium. Food in hotel good and reasonably priced. Staff very helpful.