Urrugne Holidays from £225

The check in staff was passive aggressive. We paid a good amount for a crib that the staff couldn’t install even though we had to wait for someone until 10 pm, who said the crib wasn’t working. The next day the cleaning ladies intalled it but we already had to sleep with a tornado toddler in our bed. The AC never worked and it was melting. The technician said it had been turned off for the winter but it was still summer and 28 degrees! We do not recommend that hotel.

Good proximity to beach

This hotel is genuinely quite exquisite. One of the most beautiful I have visited in over thirty years of world travel. The actual setting, experienced amidst the Autumn hues, is genuinely stunning. The walk around the lake was a moment of peaceful heaven each morning and evening, the grounds are immaculate, and there are incredible views from all areas of the restaurant and bar, and the rooms are very pretty, with spacious bathrooms, some with small gardens and others even floating out in the lake with access by boat. Wonderful, attentive staff, a personal favourite was the Concierge, I believe his name was Sylvain? His assistance in helping me navigate the local area via public transport was much appreciated. Small details like names of stops and information regarding places to visit were invaluable, and his bright, friendly company was also such a pleasant addition to the day. A very accomplished restaurant serving excellent meals all throughout the day and the breakfast was quite superb. As you can tell, I very much enjoyed my stay here and would love to return in the Springtime. Easy access to local beaches, Bayonne, Biarritz and St Jean de Luz also.