Upper Crystal Creek Holidays from £1,462

The staff were pleasant, and while the rooms felt a bit dated—expected since the resort was built in the late seventies (i think) —we were okay with that. However, there’s no excuse for the apartment’s cleanliness. The floors were dirty, and the cutlery was not clean. The breadboard was in such poor condition that we covered it just to chop some watermelon. On a positive note, the location was great, with an easy walk or ride to the main strip of Surfers Paradise.

Fantastic stay. Friendly staff, excellent location. We stay here every time we visit Broadbeach and we will definitely be back.

Lovely staff beautiful ocean views, just across the road.All rooms clean, kitchen clean and wifi great. All in all, a nice relaxing holiday, well worth the money. Hope to come back some day. Thank you

When we initially checked in, it was after hours, so I was unable to speak to reception about the condition of our apartment. We were first allocated an apartment on level 2. Unfortunately, the apartment was in an unacceptable state and was dirty. There were black footprints leading from the balcony into the lounge/kitchen area, a bottle cap, and blocks of squashed cheese on the balcony floor. The balcony floors and door tracks were extremely dirty. The outdoor table and chairs were black with dirt and did not appear to have been cleaned for a very long time, making them unusable. The kitchen benchtops and stove top had ants and food crumbs. The lounge chairs and table also had food crumbs and hair on them. The main bedroom floor had dirt and hair, and the lounge furniture was in poor condition and should be replaced. The following morning, I spoke to reception. The staff member was lovely and offered us a choice of two other apartments. We chose to move to level 11. This apartment was in a much better condition, and we enjoyed the remainder of our stay there. The location is amazing, right on the beach, and both apartments had beautiful views.