University of Verona

No dining service after breakfast. No snacks or even a water fountain available for guests. Hotel to far from town. No decent restaurants near hotel. Swimming pool dirty. Patio furniture dirty. I will never book this hotel again. Reception & cleaning staff very friendly though!

The front desk staff and the manager were extremely friendly and accommodating from check-in to check-out. Our flight got cancelled and we couldn’t make the first night at the hotel (booked for two nights). We booked through expedia and the hotel manager went out of his way to reimburse the first night, although it was non-refundable. The hotel was very understanding and empathetic towards us. We got our money back within 2 days, all thanks to the manager. We would highly recommend this hotel to anyone who plans to travel to Bolzano. This hotel also offers the most convenient location and a rooftop restaurant where you can have an amazing breakfast with a breathtaking view of Bolzano town center. The room and the amenities are new and modern. We will no doubt to stay again if we go back to Bolzano.

The location of the hotel is excelent. I had booked 2 tooms. A Junior Suite with Lake view 269sq/ft and a Superior double with Terrace at 179sq/ft. However the 179sq/ft Superior double room was much better for the value because the size difference is the square footage of the terraces. Actually the standard rooms have a better location in the hotel for lake view. The rooms are spacious and the double beds are large almost like queen and 2 people can sleep comfortably in them. However the property is old and not upkept.