University of Texas Medical Branch

The hotel itself seems pretty nice and is located in an area with a lot of shopping and restaurant. The actual room was large, clean, and well furnished. I wish there was a microwave in the room , but that isn't a big deal. The elevator was broken and there only one stairwell to the other 3 floors accessible to the public. The other stairwell (which was much closer to our room) is marked for staff only. This isn't a huge deal to me either, but could be a deal breaker if someone has mobility issues or is disabled. Our main issue is with management. There is a flyer in the room that specifies a complimentary breakfast. However while we were eating the breakfast (which was actually pretty good) a staff member asked if we had purchased "breakfast tickets". We said no and mentioned the flyer in the room. The staff member said the flyer was old and wrong and that breakfast had to be purchased. I asked if there was any place that specified that, and was told there was a sign. They sign was not hung anywhere in the facility. I paid for the breakfast tickets since we were already eating, Another hotel guest went through the same thing, and also had no idea about the breakfast ticket. I think this hotel is new and they are still figuring things out, but as of now I would likely not stay there again.

I liked that they corrected the issue immediately when we seen hair in our beds after me and my cousin check in. They made no excuses and upgraded our room

Everything good except for the lady in front desk that didnt treat me so well just because I didnt have a credit card.