University of Stellenbosch Business School

Gem in Cape Town will definitely stay again - extremely helpfull staff and amazing hospitality

Dissapointed in this experience. This is not a hotel, it is an airbnb all with different owners and different experiences. I checked in late with the 'agent' arriving about 1.5 hours after I arrived, my family having to wait in the lobby with all the suit cases etc. The beds had moldy/dirty sheets and it was about 11:30pm when the housekeeper came to change those out. I have to truly appreciate the poor housekeeper who was tasked to do this at the late hour and at considerable expense we spent to have her replace the sheets. There are NO sheets beyond the fitted ones on the bed. There's ony fitted and comforter. You will then sleep directly with the comforter on you. Hard pass, wouldn't do this again. Don't fall for the pictures as I did. You're basically rolling the dice that maybe, maybe you'll get a unit properly managed and with acceptable conditions for the price which is not cheap at all.