Union Hill-Novelty Hill Holidays from £617

We’re only there for 10 hours nice and quiet and comfortable beds

Staff were outstanding, beautiful property, great food

Classy and comfortable

We checked in on a Saturday evening and was greeted warmly by Brian. We had originally booked a 2 bedroom suite with a king/queen room as we were traveling with my mom. Brian stated that after a walk through they were unhappy with a few things in that room and offered us 2-1 bedrooms instead we agreed and left the property after receiving keys to charge our car. Upon arrival we went up and realized our bed was a queen and went and asked about a king room as it is more about comfort then our size. Brian very happily moved us and the room was clean and git settled for the night. We used the extra blanket in the hallway and it was definately needing replaced as it had holes in it(called after checkout to let them know). We had all the kitchen supplies we needed for a short stay but was surprised there was no baking pans and a large skillet woulf have been nice. I used the gym and there was confusion about how to access it and the morning staff had just started so was unaware of the code. One treadmill didnt work at all and after running a few minutes it started catching on something so jumped on the elliptical which worked fine. We got in after our day activities for the day and asked for a dishwasher pod which we were given promptly by Brian only to discover our dishwasher was broken. At that time we also requested a late checkout and was happily granted one. The next morning we had the maintenance man cop knocking our door at 10:40 asking us if we were checking out 11 or ext

The room had several issues: many broken blinds, a leaking ceiling in the bathroom (which I didn’t report to the front desk), and a non-working safe. I notified staff about the safe and they resolved it promptly. The location was convenient and good.