Underwood Holidays from £839

Excellent choice for Washington Park or Providence Park. Tight, but ample parking. Very helpful staff

I liked how clean it was ! The restaurants are good and the rooftop one is definitely an experience . I felt comfortable and was pleased overall .its also a great location I wld def go back

We chose Hotel Deluxe because we love historic boutique hotels, and there were definitely positives. The woman who checked us in was genuinely warm, welcoming, and helpful. Our bedroom and bathroom were clean, and the bed was very comfortable. Unfortunately, the online photos didn't accurately reflect our experience. The lobby and guest room were much smaller than expected and appeared much larger in the listing photos. We also booked a room with a sleeper sofa for our daughter, but the slipcover looked worn and not particularly clean, so we didn't feel comfortable using it. While I appreciate the vintage style, historic doesn't have to mean worn. The lamp in the sitting area flickered constantly, and our third-floor windows were completely covered with frosted film, leaving no outside view. There also wasn't an easy way to get luggage into the hotel. Parking was across the street in an open lot rather than a secured garage. Although we didn't have any problems, the area didn't feel especially comfortable when unloading luggage. And we didn't want to leave anything exposed in the car. The combination of these issues led us to check out a day early instead of staying the three nights we had booked. The hotel has character and the staff was kind, but we left feeling that the online photos created expectations the property simply didn't meet.

For a “master suite” it was not very well maintained. The shower was filthy, had pink mold in the grout. The bathroom door didn’t stay closed and did not have a lock. Carpet was torn and frayed. Some Utensils in the kitchen still had food on them and we found loose dog food under the mini fridge.

Good experience!