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Reviews of Quality Inn Umatilla - Hermiston

2.5 out of 5
Quality Inn Umatilla - Hermiston
705 Willamette St, Umatilla, OR

Reviews

7.6

Good

Rating 10 - Excellent. 127 out of 460 reviews" "
Rating 8 - Good. 183 out of 460 reviews" "
Rating 6 - Okay. 89 out of 460 reviews" "
Rating 4 - Poor. 40 out of 460 reviews" "
Rating 2 - Terrible. 21 out of 460 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Valerie

Travelled with partner
Disliked: Amenities
This hotel was a quick stop off the Interstate - we just needed a place to sleep for the night It was quiet and the bed was comfortable. The neighbourhood was quiet - some of the hotel guests were loud.
Stayed 1 night in Apr 2024

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Robin on 16 Apr 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Nathan

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Had an odd smell throughout the halls. Everything else was fine for what I paid for.
Stayed 1 night in Jan 2024

4/10 Poor

Amy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The paper signs posted at entrance and exits were negative and set a poor tone. The property is 5 miles out of town. “Absolutely no early check-ins”. What were we supposed to do out there for 20-minutes? Hang out and stare at the desk clerk? So awkward!! This property is in Umatilla, not Hermiston btw.
Stayed 1 night in Feb 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Breakfast was not bad they have a decent selection and the staff was nice. But cleanliness was horrible the toilet had urine on the outside of the bowl the shower had soaps scum and mildew. And the cold water stopped working couldn't shower because that water was boiling hot.
Stayed 3 nights in Jan 2024

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff. Breakfast was simple but good enough. Great place to stay.
Stayed 1 night in Jan 2024

8/10 Good

Janeta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time at the quality inn, it was to bad they were remodeling the lounge, so we had to find a place in Hermiston to eat, which we were pleased with, breakfast was good, i have to give a shout out to joann the evening clerk, she was so friendly and helpful,, that i felt like i had made a friend. If traveling again id definitely rebook with them, and hopefully the lounge will be open.
Stayed 1 night in Dec 2023

6/10 Okay

Christina

Liked: Staff & service
Cons: you could tell the shower hadn't been cleaned so I was doubtful that much else had been cleaned or wiped down thoroughly, walls are SUPER thin so while there wasn't much noise being made I could still hear everything (people's tv, housekeeping every morning), I hated that the key card had to be swiped instead of tapped (super inconvenient as my hands were always full), there was like 4 channels that worked and the reception was terrible to say the least plus the volume had to be maxed out to hear over the heater which was extremely noisy, the heater blew cold air if set under 77 (didn't understand that). Pros: very spacious, breakfast was decent for the price, conveniently located by a market/gas station, extra counter space in the room where coffee/ice are set up, sofa chair was better than just having an office chair.
Stayed 1 night in Dec 2023

6/10 Okay

Christina

Stayed 3 nights in Dec 2023

10/10 Excellent

Dale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

thida

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙂

2/10 Terrible

Ronnie and Dana

Stayed 1 night in Dec 2023

8/10 Good

Ann

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this motel every time we come to town. I have a dog so I like to book the room with the golf view so I don’t have to walk my dog thru hotel. I can just open the slider door and take her right outside.
Stayed 3 nights in Nov 2023

8/10 Good

Heather

Liked: Staff & service, amenities
The staff are nice and helpful and they have a decent breakfast.
Stayed 3 nights in Nov 2023

6/10 Okay

Crystal

Stayed 2 nights in Nov 2023

8/10 Good

Lance

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
The people the staff is what it made it nice great
Stayed 1 night in Oct 2023

6/10 Okay

Che

Business traveller
Liked: Room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Walk right on in your room
At 8am I had a knock on my door... more like a knock & walk in. I had the security locker on the door or she would of walked right in. I asked her what she was doing? She said oh sorry you dnt have to check out tell 11. I looked at her & slammed the door shut. I did notify the front desk.
Stayed 2 nights in Sep 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

8/10 Good

Teah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot on the golf course and by the river. I parked my motorcycle right out theback porch of my spacious room. Wonderful spot!
Stayed 1 night in Sep 2023

6/10 Okay

Sandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room had broken peices in the "hardwood" flooring in main room. shower head was broken from the wall and lazily fixed. corners by bathtub floor were gross with other peoples hair, dirt, etc. The TV flickered NON STOP whatever you were watching.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and good setting
Stayed 1 night in Aug 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the bar and grill on the property. Downfall is there are no elevators so if you at on the 2nd floor you are dragging your luggage up and down 13 stairs. My husband and I are 68 and he has COPD. Quite a challenge but we made it.
Stayed 1 night in Aug 2023

8/10 Good

amberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

6/10 Okay

Ronald

Stayed 1 night in Aug 2023

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023

6/10 Okay

John

Stayed 1 night in Jul 2023

8/10 Good

Anatoly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and roomy suite. The only problem is lack of the elevator.
Stayed 1 night in Jul 2023

6/10 Okay

Brenda

Liked: Cleanliness, staff & service
Okay for the price
Room was spacious. Bathroom was well worn and needs replaced. Water got hot quickly which isn't common in a hotel. Restaurant that was advertised wasn't open, which was disappointing. Overall, it's fine for a night but not much longer.
Stayed 1 night in Jul 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient property and they allow pets, but the room smelled like past dog guests.
Stayed 1 night in Jul 2023

6/10 Okay

Stacy

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
My only complaint with the hotel from this stay would be when I checked in. When my family walked in and I walked up to the desk to check-in we were not greeted. I stood at the counter for a solid 3 mins before the gal put a finger up and said 1 min while she was working on her computer. Not impressed with that at all. The pool was lovely. The area doesn't have much around but that isn’t the fault of the hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

Bryan

Stayed 1 night in Jul 2023

10/10 Excellent

Martha

Stayed 1 night in Jul 2023

8/10 Good

Penny

Stayed 1 night in Jun 2023

8/10 Good

Jim

Stayed 1 night in Jun 2023

8/10 Good

Debra

Stayed 1 night in Jun 2023

10/10 Excellent

Lisa

Stayed 2 nights in Jun 2023

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Very nice staff.
Stayed 1 night in May 2023

6/10 Okay

Mike, Kalispell

Disliked: Property conditions & facilities
Stayed 2 nights in May 2023

8/10 Good

GARY D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a very nice place for Umatilla. The restaurant and bar did not open on time, so we ended up going some other place for dinner.
Stayed 1 night in May 2023

2/10 Terrible

Bud

Disliked: Cleanliness, staff & service, property conditions & facilities
Drugs everywhere. Dirty, found bugs in the room, I didn't even stay. I was in the door 15 minutes and went somewhere else. Very disappointed
Stayed 1 night in May 2023

10/10 Excellent

john

Stayed 1 night in May 2023

8/10 Good

devin

Travelled with family
Liked: Cleanliness
Great location
Stayed 1 night in Apr 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2023
Response from Robin on 4 May 2023
Thanks for staying with us. We appreciate your feedback.Hope see you soon again.

6/10 Okay

Christopher

Travelled with family
Liked: Staff & service
The beds were way to hard and didn’t sleep very good the pillows were good though I had to go back to office both of my keys would not work and she gave me new ones.
Stayed 1 night in Apr 2023

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always amazing
Stayed 2 nights in Apr 2023
Response from Robin on 4 May 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and friendly
Stayed 2 nights in Apr 2023
Response from Robin on 4 May 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Christina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The bed was very confortable and about the only nice thing. You only get 4 channels on the TV. Staff was friendly
Stayed 2 nights in Apr 2023