Fridge, microwave, coffee/tea maker

Reviews of Econo Lodge Umatilla Columbia River Area

2 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 220 out of 491 reviews" "
Rating 8 - Good. 157 out of 491 reviews" "
Rating 6 - Okay. 62 out of 491 reviews" "
Rating 4 - Poor. 29 out of 491 reviews" "
Rating 2 - Terrible. 23 out of 491 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Juan

Stayed 1 night in Apr 2024

8/10 Good

laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and well maintained. The king bed was very comfortable. The check in was efficient but neither receptionist looked up or spoke up. They did their job but didnt seem to want to interect w people. No greeting, no smile.shy maybe? But..i specifically selected this hotel because it 'included breakfast'. A couple pitiful looking apples and oranges, 4 cellophane wrapped mini muffins and a granola bar. That seemed to be the daily selection. This is not breakfast. This a lie. Greedflation, shrinkflation. I would rather they told the truth and didnt advertise breakfast.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Valued Guest,Thank you for taking a moment to review your recent experience. Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. That said, we regret your disappointment with our breakfast offerings and the service you received. We'll be sure to share your feedback internally to ensure our high standards of hospitality are being met and to seize any opportunity to improve. It was a pleasure having you here, and we hope you return soon.Best Regards,General Manager

2/10 Terrible

Claire

Liked: Cleanliness
There was a camera above the door
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Valued Guest,We're grateful to have hosted you. The safety and security of our guests is our top priority, so we're distressed to read your comments. Our team will remain focused on delivering quality stays to our guests, and we wish you safe travels on the road ahead. Best Regards,General Manager

6/10 Okay

Erin

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Checked in, staff was friendly, when we walked to our room the hallway smelt like wet dog. The room was nice and clean, but one toilet paper roll was left with two squares on it. Only 2 pillows on a queen bed, called down and they brought us 2 more right away.
Stayed 1 night in Mar 2024
Response from General Manager on 13 Mar 2024
Dear Valued Guest,Thank you for highlighting our friendly team and prompt service. We appreciate your feedback on the hallway and the initial shortage of room amenities. Rest assured, we will improve our attention to detail to ensure a seamless stay for our guests. We look forward to your next flawless visit with us.Best Regards,General Manager

6/10 Okay

Linda

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
I didnt like the fact that they had a $200 penalty charge for leaving an animal in the room by itself while we would go to dinner for one hour? Should be stated in there pet friendly policy.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Valued Guest,Thank you for staying with us and for your review. We are disappointed your experience was not as expected, and we apologize for any misunderstandings regarding billing. Please reach out to us offline if you have any additional questions. Again, thank you for your feedback, and we hope to see you again the next time you visit the area.Best Regards,General Manager

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was updated nicely
Stayed 1 night in Mar 2024
Response from General Manager on 6 Mar 2024
Dear Valued Guest,Thank you for choosing to stay with us at Econo Lodge Umatilla. Our goal is to provide every guest with lovely accommodations, so we're thrilled that was the case for you. If there was anything we could have done differently to improve your visit, please don't hesitate to reach back out. The pleasure was all ours, and we hope to welcome you back in the future.Best Regards,General Manager

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite and cooperative staff
Stayed 3 nights in Feb 2024
Response from General Manager on 4 Mar 2024
Dear Valued Guest,It is wonderful to know that you had an excellent experience with us! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Thank you for your perfect rating, and we hope you return soon!Best Regards,General Manager

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty and in need of repairs. Shower not working well with limited spray from shower head. Hair throughout the shower from past guest and hairs on bath towels from others. Shower curtain holder rusted and coming out from wall. Hotel left a lot to be desired.
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Valued Guest,Thank you for staying with us, and we're disappointed to hear about your unsatisfactory experience. Your feedback is essential, and what you describe does not meet the standards we strive for. We're committed to addressing these concerns promptly with our housekeeping and maintenance teams. Your comfort is important to us, and we appreciate you bringing these matters to our attention. We hope you'll give us another opportunity to make it right and provide you with a more enjoyable stay in the future.Best Regards,General Manager

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Alex, at the front desk, was friendly, helpful, and professional. The room was clean. There was parking available. The security aspects made me feel safe. The "breakfast" was lacking, but the coffee was good!
Stayed 1 night in Feb 2024
Response from General Manager on 12 Feb 2024
Dear Valued Guest,It was such a pleasure to welcome you to Econo Lodge Umatilla! Thank you so much for mentioning our impeccable accommodations, secure atmosphere, and hospitable team. You can be sure we'll share your compliments with Alex! That said, your feedback regarding our breakfast offerings will be shared with our internal team for further consideration, as we are always seeking new ways to improve. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!Best Regards,General Manager

6/10 Okay

Jessica, Vancouver

Stayed 3 nights in Jan 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Nice and clean with friendly, helpful staff. Let us into our room early so my wife could join a Zoom class.
Stayed 1 night in Jan 2024
Response from General Manager on 26 Jan 2024
Dear Valued Guest,It's wonderful to hear your stay with us at Econo Lodge Umatilla was an exceptional one! We are pleased to know that our accommodations and service were highlights of your stay. We can't wait to welcome you back again.Best Regards,General Manager

8/10 Good

Nephthali

Liked: Staff & service, property conditions & facilities, room comfort
My stay was good I appreciate the first floor having no carpet. The only problems were the sheets and towels had stains on them. And breakfast was just granola bars, danish, juices, yogurt, apple or orange do no real breakfast food.
Stayed 3 nights in Jan 2024
Response from General Manager on 16 Jan 2024
Dear Valued Guest,We are pleased you enjoyed your time with us, and thank you for your feedback. Please know we are sorry for any issues you experienced with our accommodations or breakfast. We are thankful for your comments, and we want to invite you back again anytime.Best Regards,General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manager on site was super nice and helpful.
Stayed 1 night in Dec 2023
Response from General Manager on 8 Jan 2024
Dear Valued Guest,Thank you for choosing Econo Lodge Umatilla and for your positive feedback! We're thrilled to hear you had a wonderful stay. Your satisfaction is our priority, and we look forward to welcoming you back for another exceptional experience.Best Regards,General Manager

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet-friendly hotel with reasonable per night rate
Easy to find easy to book and at a convenient location off Interstate 82 and US-730. A clean, comfortable, pet-friendly hotel with very reasonable per night rates. The Staff were friendly and helpful. We were told there was a cold (continental) breakfast, but we only saw coffee, hot water, instant oatmeal and granola bars. there is a cafe close bye. Overall, it was a pleasant stay.
Stayed 1 night in Dec 2023
Response from General Manager on 20 Dec 2023
Dear Valued Guest,It was such a pleasure to welcome you to Econo Lodge Umatilla! Receiving recognition for our comfortable accommodations, hospitable team, and pet-friendly atmosphere is always appreciated. We take great pride in providing our guests with excellent value, so we're delighted you found your stay well-priced. Thank you for your great review, and we hope you return soon!Best Regards,General Manager

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023

2/10 Terrible

Jessica, Vancouver

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Jason

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from gm on 5 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Umatilla Columbia River Area. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Lynne KitrelGeneral ManagerEcono Lodge Umatilla Columbia River Area541-922-3236

10/10 Excellent

Jeremie

Liked: Cleanliness, property conditions & facilities
Clean quiet rooms
Stayed 4 nights in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Valued Guest,We were happy to provide you with clean, quiet accommodations, and we're glad you enjoyed your visit. Should you be in the area again, please come back to see us at Econo Lodge Umatilla!Best Regards,General Manager

2/10 Terrible

Kristin, Bend

Travelled with family and small children, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service
On Orbitz, this says it's pet friendly, but it's only dog friendly. If you have a cat, this place is not an option. The main manager was completely awful to us.
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Valued Guest,Thank you for taking a moment to leave a review. We are disappointed to find that your experience fell short of expectations. Please accept our apologies for any inconvenience caused by our policies. That said, our report will be shared with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we wish you safe travels.Best Regards,General Manager

10/10 Excellent

Rodrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing possibly wrong was we felt the sheets weren't all the way clean. Other than that everything was fantastic especially the people.
Stayed 1 night in Nov 2023
Response from General Manager on 5 Dec 2023
Dear Valued Guest,Thank you for providing us with your feedback! We are delighted you had a fantastic experience with our team at Econo Lodge Umatilla. We apologize for the oversight regarding the sheets, and we assure you that this matter will be promptly addressed. We look forward to welcoming you back for another great stay in the future!Best Regards,General Manager

8/10 Good

Scott

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Well run - the manager was excellent.
Stayed 1 night in Nov 2023
Response from General Manager on 4 Dec 2023
Dear Scott,Thank you for leaving us a review. We are glad that you appreciated our high standards of cleanliness and quietness. It is great to read that you appreciated our team members and our hard work. We look forward to seeing you again.Best Regards,General Manager

4/10 Poor

Brent

Stayed 1 night in Nov 2023

8/10 Good

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pick this facility because of good ratings. Breakfast was minimal but would stay again
Stayed 1 night in Nov 2023
Response from General Manager on 28 Nov 2023
Dear Valued Guest,Thank you for choosing Econo Lodge Umatilla. We're glad you found value in your stay, though we're concerned the breakfast didn't fully meet your expectations. We'll work to improve and look forward to welcoming you back for an even better visit.Best Regards,General Manager

8/10 Good

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfy. Easy access from intestate. Good overnight spot
Stayed 1 night in Nov 2023
Response from General Manager on 20 Nov 2023
Dear Valued Guest,Thank you for being our guest and sharing your kind review. We are thrilled to know you were impressed with our clean, comfortable accommodations and great location, and we hope to have another opportunity to welcome you back again.Best Regards,General Manager

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was so so nice. Looked like everything was new. Very comfortable bed.
Stayed 2 nights in Oct 2023
Response from General Manager on 8 Nov 2023
Dear Valued Guest,Thank you for choosing Econo Lodge Umatilla! We're glad our comfortable beds and modern rooms impressed you, and we look forward to seeing you again soon.Best Regards,General Manager

10/10 Excellent

jan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Olena

Stayed 2 nights in Nov 2023

8/10 Good

Kathy

Travelled with partner
Liked: Staff & service, property conditions & facilities
little noisy
Stayed 1 night in Oct 2023
Response from General Manager on 30 Oct 2023
Dear Valued Guest,Thank you for your feedback. Exceeding our guests’ expectations is always the goal, so we are sorry to have fallen short of yours. Please know our front desk team is always on hand to assist with noise complaints. Despite this setback, we are glad to know that you had a good stay. We are thankful for your feedback and hope we see you on your next visit to the area.Best Regards,General Manager

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from gm on 5 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Umatilla Columbia River Area. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Lynne KitrelGeneral Manager

4/10 Poor

Robert, Bothell

Disliked: Cleanliness, property conditions & facilities
Dated hotel, not great area. Heard snoring through walls of neighboring room. OK clean but found dust balls in bath area. Towel had soiling on it. Coffee was about if for breakfast.
Stayed 1 night in Oct 2023
Response from General Manager on 12 Oct 2023
Dear Valued Guest,Thank you for your review. We are always working our hardest to provide a high-quality experience for all of our guests, so it is deeply disappointing to hear that we didn't meet your expectations. Your concerns regarding our accommodations will be discussed internally to ensure that we are meeting our own high hospitality standards. It was a pleasure having you here, and we hope you will give us another opportunity in the future to change your lasting impression. Best Regards,General Manager

8/10 Good

Amber, Walla Walla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern, friendly staff & restaurants within walking distance. The only thing I didn't care for (pet peeve) is that the in room coffee machine was located in the bathroom with toilet. Other than that, no issues.
Stayed 2 nights in Oct 2023
Response from General Manager on 12 Oct 2023
Dear Valued Guest,Thank you for your review! We're delighted you enjoyed your stay with us, and we appreciate you mentioning our high standards of cleanliness, hospitable team, and convenient location. It was a pleasure having you here, and we hope you return soon.Best Regards,General Manager

6/10 Okay

Michael

Stayed 2 nights in Oct 2023
Response from gm on 5 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Econo Lodge Umatilla Columbia River Area. We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Lynne KitrelGeneral Manager

8/10 Good

Jodi

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and very nice staff! Excellent value.
Stayed 1 night in Sep 2023
Response from General Manager on 26 Sept 2023
Dear Valued Guest,You can always expect to get great value at Econo Lodge Umatilla. Thank you so much for the perfect rating. Our clean accommodations and amazing staff will be waiting for you to return. We can't wait to welcome you back again soon.Best Regards,General Manager

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to Pendleton and greee are t rates
Stayed 2 nights in Sep 2023
Response from General Manager on 18 Sept 2023
Dear Valued Guest, Thank you for taking a moment to share your experience at Econo Lodge Umatilla. We are proud to deliver great value to our guests, so we are delighted that you found your experience to be well-priced. Additionally, we're thrilled our excellent location suited your travel needs, and we appreciate you mentioning it to your fellow travelers! It was a pleasure having you here, and we hope you will visit us again soon.Best Regards,General Manager

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One day stay
Staff was very pleasant and allowed us to check in early. Room was small but clean. Liked the location. Bistro next door was a great place to stop for a meal.
Stayed 1 night in Sep 2023
Response from General Manager on 14 Sept 2023
Dear Valued Guest,Thank you for choosing to be our guest at Econo Lodge Umatilla for your one day stay. It's nice to know you appreciated our pleasant service, clean accommodations, and convenient location. We are grateful for your kind words and hope to welcome you again soon.Best Regards,General Manager

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and efficient, very clean, felt new, no old carpet in the room and great air conditioning that was easy to lower and raise. Comfy mattress and bedding.
Stayed 1 night in Sep 2023
Response from General Manager on 14 Sept 2023
Dear Valued Guest,It was our pleasure to provide you with clean, comfortable accommodations. We're glad you felt welcome while you were here, and we look forward to hosting you again at Econo Lodge Umatilla!Best Regards,General Manager

6/10 Okay

Lora

Travelled with pets
Liked: Cleanliness, staff & service
Very clean room. No good area to walk our dog. Took to "grassy" area out back & it was littered with trash. The only area around the rooms was lava rock.
Stayed 1 night in Sep 2023
Response from General Manager on 14 Sept 2023
Dear Valued Guest,We appreciate you staying with us and taking the time to share your thoughts. While we're glad our attention to cleanliness impressed you, we apologize for any disappointment with the dog walking facilities. We'll keep your comments in mind, and we invite you to stay with us again should you be back in the area.Best Regards,General Manager

6/10 Okay

Jeff

Stayed 1 night in Sep 2023

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok for overnight.
Room was clean. Accessibility was adequate.
Stayed 1 night in Sep 2023
Response from General Manager on 13 Sept 2023
Dear Valued Guest,Your positive rating of Econo Lodge Umatilla is much appreciated! We're glad our clean, accessible accommodations met your needs for an overnight stay. Thank you for your kind praise and we hope to see you again!Best Regards,General Manager

10/10 Excellent

Ryne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice
Stayed 1 night in Sep 2023
Response from General Manager on 7 Sept 2023
Dear Valued Guest,Thank you! We are truly honored that you took the time to highlight our amazing staff. They will all be thrilled to know they helped you have such a wonderful visit. Thank you for your lovely five-star review! We can't wait to welcome you back to Econo Lodge Umatilla.Best Regards,General Manager

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
I don't appreciate being charged twice for a room...
Stayed 1 night in Aug 2023
Response from General Manager on 30 Aug 2023
Dear Valued Guest,While we're happy to receive a high rating, it's unfortunate to hear about any billing issues. For all billing inquiries, please reach out to the third-party site you booked with, as they will be the best ones to assist you. Thank you, and we hope this issue is resolved soon. Best Regards,General Manager

4/10 Poor

E Scott

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very noisy all night! Doors slamming all night!
Stayed 1 night in Aug 2023
Response from General Manager on 28 Aug 2023
Dear Valued Guest,While we thank you for being our guest and sharing your feedback, we are sorry you had concerns with noise during the night. We will be sure to review your comments with our team as we are always working to improve the guest experience, and we wish you well as your travels continue.Best Regards,General Manager

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Won't stay again
The hotel was nice and clean. Dogs were barking at 10pm, and it was unnerving to hear gun shots. It would have been nice have more than 2 flimsy bath towels, 2 hand towels and 1 wash cloth. The hotel staff was so so but the morning personel was just rude. Almost no breakfast. Tiny wrapped grocery store sweets and fruit. Good coffee
Stayed 1 night in Aug 2023
Response from General Manager on 28 Aug 2023
Dear Valued Guest,Thank you for taking the time to share your experience. We deeply regret that certain aspects of your stay did not meet your expectations. Our team strives to ensure all our guests have a comfortable and pleasant stay, and we'll use your feedback as a valuable tool for improvements. We hope to have the chance to welcome you back in the future for a more fulfilling experience.Best Regards,General Manager

4/10 Poor

Isaac

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Institutional and wasn't prepared for guests
No carpet, room felt like it belonged in an institution. Only 2 towels no hand towels or wash cloths. When I asked for towels only got one smaller towel Double bed being advertised as a queen. Continental breakfast was very limited. The pastry options were small and low quality.
Stayed 1 night in Aug 2023
Response from General Manager on 24 Aug 2023
Dear Valued Guest,Thank you for taking the time to let us know about your stay. We want every guest to receive a comfortable, well-equipped room and we will be speaking with our team regarding your comments and concerns as we are always striving to improve. We wish you pleasant future travels. Best Regards,General Manager

10/10 Excellent

Trina

Stayed 1 night in Aug 2023