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Reviews of Club Mahindra Mount Serene

4 out of 5
Club Mahindra Mount Serene
Chinnakanal Village, Suryanelli(Via), Udumbanchola, Kerala

Reviews

8.0

Very good

Rating 10 - Excellent. 1 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 1 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 0 out of 2 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
We booked this hotel for 1 night stay over New year’s eve. Found there was a disconnect between Expedia booking and the hotel reservations. Expedia booking was confirmed but when I called hotel to make a room request they did not recieve any email or confirmation from Expedia. After many phone calls to Expedia and the hotel the issue was sorted. The issue was with hotel’s reservation system. Also the hotel photo shown on Expedia is different to that of the actual hotel. It is misleading. Expedia did not have details or any mention of Gala dinner over New years eve, but we were asked to pay Rs. 3999 per person at check-in, on top of room rate. Issue was resolved after much effort. I would not recommend this property because of the booking/reservation issues and incorrect/missing info on Expedia website about this hotel.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property in the mountains with excellent view
It was serene experience like the name of mountain.