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"We were quite annoyed that we were expected to input our own passport information on the hotel provided ipads while the reception staff stood by waiting, every hotel I have been to, that is one of their jobs. They also pushed their paid underground car park telling us that we would receive a €40 parking notice for parking outside the hotel, that didn’t frighten us as they wouldn’t get our details from our UK registered car."

"Lovely clean room with good cooking facilities."

"Quality all round and the best spa complex I have ever seen!"

"We had a very nice stay at VAYA Achensee. The hotel is modern with good wellness and pool area, espacialy the outdoor natural water pool was great. Very friendly staff and good breakfast and dinner."

"The room was lovely and cosy. Very powerful shower! The hotel is in an excellent location for public transport. 2 minute walk to the train station and you are in Innsbruck main town centre in 6 minutes! Would definitely recommend this hotel and would stay again in the future. "

"Very spacious rooms and great food. Such a good experience consistent with other Vaya hotels."

"The room felt very old and outdated. The pictures shown online during the booking process looked modern and well-maintained, but the actual room was quite different from what was advertised. This was disappointing, as the photos created a completely different impression. The breakfast was also below expectations. There were very limited options, and the overall quality was not great. For a hotel in this category, I expected a better variety and fresher choices. On the positive side, the sauna area was very good and well-maintained. It was definitely the highlight of the stay. Additionally, the staff were polite."

"Very friendly and helpful "

"Beautiful room with and incredible view of the lake. Wonderful food with excellent service. 10/10 would stay again!"