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"Very mixed. Older part of the hotel is poor. Newer part of the hotel is nice. They are very different. Staff appear junior and little experience so ran into some issues that took time to resolve. Breakfast average. Location is excellent."

"Comfortable beds. Friendly staff. Easy to locate. Overall really nice hotel."

"Overall great but a false fire alarm went off extremely early with no apology or explanation, frustrating."

"Clean room, bathroom modern. Only negative it is next to strain station and you will hear th trains depending on position of your room"

"​The room was dusty and didn't seem properly cleaned before my arrival. To make matters worse, no housekeeping or towel refills were provided after the first night. I later found out it’s an "on-request" service, but the staff failed to mention this at check-in. Very disappointed with the lack of communication and basic hygiene standards."

"all fine"

"It got off to a shaky start with my room not having a working safe, working tv, or working phone. Although the phone turned out to be because the whole phone system in the hotel was being upgraded. But I got hold of reception via the hotel whatsapp which was good and they sent up an engineer. They fixed the safe but couldn't fix the TV so they moved me to a new room and the rest of the stay was excellent. I really appreciated their help in trying to put things right. I think parts of the hotel look a bit tired like the ceiling in the pool room. Otherwise it was a really nice stay thanks"

"The hotel is incredibly comfortable, conveniently located and has a great breakfast and amenities. The staff is lovely and we will certainly be back"

"Everything was perfect "