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Reviews of SureStay Plus by Best Western Twentynine Palms Joshua Tree

2.5 out of 5
SureStay Plus by Best Western Twentynine Palms Joshua Tree
71487 Twentynine Palms Highway, Twentynine Palms, CA

Reviews

7.2

Good

Rating 10 - Excellent. 292 out of 1002 reviews" "
Rating 8 - Good. 313 out of 1002 reviews" "
Rating 6 - Okay. 189 out of 1002 reviews" "
Rating 4 - Poor. 110 out of 1002 reviews" "
Rating 2 - Terrible. 98 out of 1002 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Talon

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Closed the breakfast early. Apparently the "cook" wants to be finished with the clean up a few minutes before closing and lock the door before 9am. Didn't even get an " I'm sorry" from the cook, just insisted that her watch said 9am. Outside wasn't bad but the inside needs work.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Talon,We're sorry to hear about your breakfast experience and appreciate your feedback on our property. We continuously work to ensure all guests have a pleasant stay and will address your concerns internally. Thank you for sharing your thoughts with us.

2/10 Terrible

Ashley

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There was mold on the ceiling in our first room and water damage on the ceiling and curtains of our replacement room. The rooms felt and smelled so dirty. Staff was extremely helpful and understanding gave us a full refund .
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Hello Ashley,We apologize for the inconvenience you experienced during your stay. We appreciate your kind words about our staff. Your feedback will assist us in addressing these issues promptly. Thank you for bringing this to our attention and we hope for the opportunity to welcome you back for a better experience.

2/10 Terrible

Celeste

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was first given a key to an occupied room, and walked in on someone. Then I was given a key to a room with a broken door. Third try got me into a room with a shower that barely worked, a tub that did not drain, moldy bathroom tiles, a dust ruffle that did not fit, holes in the drapes, chips in the furniture, filthy windows in the stairway. I could go on. The worst place EVER!!!
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Celeste,We apologize for the inconveniences you encountered during your stay. Your feedback is valuable, and we have shared it with the relevant teams for review and improvement. Our goal is to ensure all guests have a pleasant experience when staying with us.

4/10 Poor

Hong

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I booked and paid for a suite. They canceled my booking without notification. Downgraded my stay to an only room left without refund me the difference.
Stayed 1 night in Mar 2023
Response from Manager on 4 May 2024
Hello Hong, We apologize for any inconvenience you experienced and appreciate your feedback. We encourage you to reach out to our management team to discuss this matter further. Thank you for bringing this to our attention, as we are always looking for ways to improve our services.

8/10 Good

Brock

Travelled with partner
Liked: Staff & service
Decent place for a night stay. Pool looked unusable b/c of dirty water.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Brock, We appreciate your feedback and apologize for any inconvenience caused. We value your input and will address the pool's maintenance to enhance our guests' experience. Thank you for bringing this to our attention.

4/10 Poor

mia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was a flea in the bed, so we had a hard night. I've never experienced anything like this before.
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello mia, We appreciate you sharing your experience with us. Your feedback helps us improve our services for future guests. If you have any further concerns, please contact our management directly for assistance.

4/10 Poor

Brook

Liked: Staff & service
Disliked: Property conditions & facilities
This place was just not it. Very rundown and old but the front desk workers were awesome
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Brook, We appreciate your recognition of our front desk team and apologize for any disappointment with our property. Guest feedback is valuable for growth and we will address your concerns internally. Should you need further assistance, please reach out to our management team directly. Thank you for sharing your experience with us.

8/10 Good

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room is larger than expected. The staff is very friendly and helpful. The internet is very fast.The laundry is inexpensive but dryer doesnt work well. Enjoyed our stay.
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Michael,We are pleased to hear that you found our rooms spacious and our staff friendly and helpful. It's great to know that you appreciated our fast internet and affordable laundry services. Your feedback regarding the dryer will be shared with our team for improvement. We hope to welcome you back again soon.

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
pool was in poor shape, hot tub listed but was not in clean/operational. decent room, comfortable.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Jason,We appreciate your feedback regarding the pool and hot tub. We're glad to hear you found your room comfortable during your stay. For any future concerns, please feel free to reach out to our management team directly.

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
The room was nice and pleasant but the swimming pool needed to be cleaned, fitness room needs some work, and one of the bathrooms had little mold in the tub. But thankfully, they've switched me to another room and it was better
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Daniel, We appreciate your feedback and are glad to hear you enjoyed your room switch. We will pass on your comments to the relevant departments for review and improvement. Thank you for bringing these issues to our attention.

8/10 Good

Holly, New York

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly kind, accommodating and went above and beyond.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Holly,We are delighted to hear that our staff provided exceptional service during your stay. Your kind words will be shared with the team, and we look forward to welcoming you back for another memorable experience.

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean and good breakfast.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Valerie,Thank you so much for your compliments on our breakfast and how we were able to meet your expectations of cleanliness and enjoyed our quiet environment,. We cannot begin to tell you how much we appreciate your review. We would love to have you back and we do hope to see you again soon.

6/10 Okay

Patricia

Travelled with partner
Disliked: Property conditions & facilities
I think they are attempting to upgrade things at this facility, but the bed was not good. Newer flooring was great, but could use updates. No bathroom in the lobby area. Have to go to the locked pool to get ice. I don’t expect the best at a modest price, but updated.
Stayed 2 nights in Apr 2024
Response from Manager on 18 Apr 2024
Hello Patricia, Thank you for sharing your recent experience with us. We appreciate your feedback on the newer flooring and take all comments seriously to improve our services. We regret any inconvenience caused during your stay and hope you will consider contacting our management with any further concerns. Your input is valuable as we strive to enhance the guest experience.

8/10 Good

Se

Travelled with family
Liked: Cleanliness, staff & service
Good breakfast.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Se,We are pleased to hear that you enjoyed our breakfast offerings during your stay with us. Your satisfaction is important to us and we appreciate your feedback.

6/10 Okay

Kathy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Positive - Location was close to Joshua NP entrance and restaurants. Negative - Paid for a Unit with a kitchenette but it had NO furnishings, so not functional, oven door was stuck open, not operable, fridge needed to be defrosted and very loud. Definitely not worth the rate we paid. Unit clearly needs to be renovated, shower surround was moldy, bedroom ceiling had major visible patching from water damage, unit was very dark and dingy. Pool area was dirty and pool and hot tub water were very dirty but supposedly open.
Stayed 2 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hello Kathy,We appreciate your feedback and apologize for your experience. We encourage guests to reach out to us during their stay to address any concerns. Our maintenance team will address these issues promptly. We continually work on improvements and hope you consider staying with us again in the future.

2/10 Terrible

Simran

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lot of bird poop in the stair case door handles, lot of smell in the property corridor and the room
Stayed 1 night in Apr 2024
Response from Dawn on 12 Apr 2024
Thank you for your feedback and I'm sorry your stay was not to your liking. I will use this feedback to help us grow and improve as a hotel.

8/10 Good

Jalal Naghsh

Travelled with family
Liked: Cleanliness, staff & service, amenities
the facility was kind of old
Stayed 2 nights in Apr 2024
Response from Manager on 10 Apr 2024
Hello Jalal Naghsh, We appreciate your feedback on the hotel's facilities and will share your comments with our team for future improvements. Thank you for staying with us.

6/10 Okay

Aaron

Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Aaron,We appreciate your rating. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

6/10 Okay

Harold, Rolla

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Very nice mattress but no amenities for handicapped veteran. The toilet was too low with no handrails and the sole small handrail in the shower was not firmly attached to the wall structure on one end and easily moved. The bathroom walls were too thin and carried the sound of running water starting at 6 am. Noisy!
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Harold,We appreciate your feedback and apologize for any inconvenience. Our aim is to ensure a comfortable stay for all our guests. For any specific accessibility requirements, we recommend reaching out to our management team before arrival. Your comments will be shared with our team for further review.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so nice, and it was very clean. Beds were super comfy.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Lori,Thank you for sharing your positive feedback with us! We are glad to hear that you enjoyed our friendly service and comfortable accommodations during your stay. Your kind words are truly appreciated.

8/10 Good

Ayumi

Travelled with family
Liked: Cleanliness, staff & service, amenities
The shower curtain needs to be replaced, The cleaned towels have some stains and some have a hair. But the kids said it’s better than the other hotels we have stayed in the area and want to come back again:)
Stayed 2 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello Ayumi, We appreciate your feedback and are delighted to hear that your kids enjoyed their stay with us. We will share your notes with our housekeeping team to ensure a consistent standard. We look forward to welcoming your family back soon for another enjoyable experience at our hotel.

6/10 Okay

troy

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Manager on 4 Apr 2024
Hello troy, We appreciate you choosing to stay with us. If you have any further feedback to share, please don't hesitate to reach out to us directly. We value your input and would love to improve your experience for your next visit. Hope to welcome you back soon!

8/10 Good

Laura

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Laura,We appreciate you choosing our hotel for your stay. Please feel free to share any feedback with us to help improve our services. We look forward to welcoming you back in the future.

2/10 Terrible

Paula

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely run down and dirty. Moldy bathrooms. Extension cords running through walkways which is unsafe. Access cards doesn’t always work making it so inconvenient to open doors. Property needs upgrade.
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Paula, We appreciate your feedback and apologize for any inconvenience during your stay. Our team will address these concerns to enhance the guest experience. Your safety and comfort are our top priorities, and we will ensure measures are taken to improve the property's condition.

6/10 Okay

Mary

Business traveller
Liked: Staff & service
The skirting around the beds are outdated and looks bad. The covers on the pillows didn't look that good either. No liners in the trash cans. Going outside from the 2nd floor there is a hole in the wall that the door must have caused it.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Mary, Thank you for sharing your feedback with us. We appreciate your observations and will ensure they are passed along to the relevant departments for review and improvement. Our team is always working to enhance the guest experience and address any maintenance needs promptly.

4/10 Poor

Ashley

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
This property is very old and is a motel, not a hotel. There were homeless people and/or people on drugs walking around the parking lot and our room door. The breakfast was overcooked and not good. We stayed at another Best Western the night after leaving here and it was much nicer for a similar price.
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Ashley,We appreciate your feedback and regret to hear about your experience. The safety and comfort of our guests are of utmost importance, and we take all feedback seriously to improve our services. Your comparison with another property is duly noted, and we will strive to enhance our offerings. Thank you for bringing these issues to our attention, and we hope you will consider reaching out to our management team directly to address your concerns fully.

8/10 Good

susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice choice for the price. Great staff and convenient restaurant and snack shop.
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello susan,We are delighted to hear you enjoyed our team's service and dining options during your stay. Your feedback is truly appreciated, and we hope to welcome you back in the future for another pleasant experience!

6/10 Okay

Rebecca

Travelled with family
Liked: Staff & service
Disliked: Amenities
This was an average hotel with a pretty decent bed. You could tell it needed some updates all around. Many rooms had outdoor entrances, though the 2nd floor had an interior hallway. The exterior door above the dining room didn't close (or lock), so that was concerning. We visited in March, and it was too cold to use the outdoor pool. We could park very close to our room, which was nice. The room itself had a refrigerator, but we had to turn it off overnight because it was VERY loud. We lost connection to the internet and lost all TV streaming and the phone was disconnected (no dial tone).
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Rebecca,We appreciate your feedback on your recent stay with us. Please note that our team values all comments to improve our guests' experience. Kindly be informed that management is available to address further concerns you may have from your visit. We hope to host you again in the future for an enhanced stay with us.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 20 Mar 2024
Hello Daniel,We are thrilled to hear that you had an excellent experience at our hotel. We hope to welcome you back soon for another wonderful stay!

6/10 Okay

Jill

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We were on the ground floor and were woken up several time by upstairs moving around the room. The room was very dated unkept and needed a make over breakfast was great for choice but tables needed wiping etc Victoria checked us in and was lovely and helpful... Sadly pool and hot tub closed for winter but the hot tub could have been up and running as they are ment for the cold
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Jill, We appreciate your feedback and apologize for any disturbances during your stay. Our team will work to address noise concerns and strive to improve our room conditions. We're glad you enjoyed the breakfast and the service provided by Victoria. Regarding the pool and hot tub availability, please note that seasonal closures are in place. Kindly plan your future visits accordingly and contact us directly for any further assistance.

6/10 Okay

Christopher

Travelled with partner
Key did not work. TV didn’t work. Staff was friendly and helpful
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Christopher,We apologize for the issues you experienced and appreciate your kind words about our staff. Your feedback is valuable for our continuous improvement and we will address these issues promptly. Thank you for staying with us.

8/10 Good

Brigette

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the stay was nice. The girls at the front desk were helpful and very nice. The free included breakfast was simple but appreciated. It is an older hotel so yes a bit dated, but my room was kept up in nice condition.. I did not notice anything needing repair or banged up. I slept well, the bed was comfortable. I was traveling by myself and felt safe there.
Stayed 2 nights in Mar 2024
Response from Manager on 16 Mar 2024
Hello Brigette,We are pleased to hear that you had a nice stay and that you found our front desk staff helpful. Thank you for your feedback on our breakfast offering and your room condition. Your comfort and safety are our top priorities. We appreciate your kind comments and hope to welcome you back soon.

4/10 Poor

Angeles

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The couch armrests were disgustingly dirty. The trash bins didn’t have a liners. We paid for a king bed and got a queen. The doors also didn’t seem sturdy. Wouldn’t stay here again.
Stayed 1 night in Mar 2024
Response from Manager on 13 Mar 2024
Hello Angeles, We appreciate your feedback and apologize for any inconvenience you encountered during your stay. Your comments will be shared with our team for further review and improvements to ensure a better experience for our future guests.

10/10 Excellent

Darcy

Travelled with family
Liked: Cleanliness
The clerk was very kind and great and helpful!!!
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Darcy,We are pleased to hear that you found our clerk to be kind and helpful during your stay. It was our pleasure to assist you, and we hope to welcome you back in the future.

6/10 Okay

Hannah Louise

Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Hannah Louise,We appreciate you choosing our hotel for your recent stay! If there are any areas of improvement you'd like to share, please feel free to reach out to us directly. We hope to welcome you back soon for an even better experience next time!

6/10 Okay

Tim

Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Tim,We appreciate you choosing to stay with us and hope you had a pleasant experience. If there are any details you would like to share to help us improve, please feel free to contact our team. We look forward to welcoming you back in the future.

8/10 Good

Nancy

Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Nancy, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

4/10 Poor

Huong

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There was blood on the pillowcase. We didn’t notice it until the next morning when it was too late.
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Huong, We're sorry to hear about your experience. We encourage guests to immediately report any concerns to our housekeeping team for prompt resolution. Your feedback is valuable in helping us maintain our high standards of cleanliness.

6/10 Okay

George, VENTURA

Liked: Staff & service
Staff
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello George, We value your feedback regarding our staff. We strive to provide excellent service to all our guests consistently. If you have any further comments or concerns, please do not hesitate to reach out to our management team. Thank you for staying with us.

2/10 Terrible

Sangho

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unclean bedroom, refrigerator/floor/wall noise, electrical outlet not working....overall I don't recommend...
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Sangho, We regret to hear about your recent experience and appreciate your feedback. We encourage guests to reach out to our management team directly to address any concerns so they can assist accordingly. Thank you for bringing these issues to our attention.

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget price and fairly close to Joshua Tree.
Stayed 2 nights in Feb 2024
Response from Manager on 22 Feb 2024
Hello Scott,We are delighted to hear you found our hotel to be affordable and conveniently located near Joshua Tree. We strive to offer a comfortable stay at a competitive rate for all our guests. Your proximity to the national park must have made for a memorable visit. Thank you for choosing to stay with us!

6/10 Okay

Kathleen, Woodland Hills

Travelled with partner
No hot water at 1pm. Told that there were too many guests and to wait. We stayed two nights. Room was never cleaned.
Stayed 2 nights in Feb 2024
Response from Manager on 21 Feb 2024
Hello Kathleen, We apologize for any inconvenience you experienced during your recent stay. Guest feedback is important to us, and we will address the issues you've raised with the relevant teams for further review and improvement. We appreciate you bringing this to our attention to enhance our service for all guests.

6/10 Okay

Nathan

Travelled with partner
Disliked: Cleanliness, staff & service
Floors were dirty as if vacuuming isn’t a thing, sink and shower had minor dirty areas. Had to get keys switched for our room twice, didn’t work the first time, got one of tow that worked for one in and out, then was given a master key (couldn’t believe that, also how is that even permitted)!
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Nathan, Thank you for sharing your feedback with us. We apologize for the inconveniences you encountered during your stay. We appreciate your patience with the key card issue and have made note of your concerns regarding cleanliness. We will work closely with our housekeeping team to ensure our high standards are consistently met. If you have any further questions or concerns, please do not hesitate to contact our management team directly.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Tom,We are thrilled to hear that you had a wonderful stay with us! We strive to provide exceptional service and it is great to know that we were able to exceed your expectations. If you have any further feedback or if there is anything we can do to make your next stay even better, please do not hesitate to reach out to us. We hope to welcome you back soon!

10/10 Excellent

Beatriz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at this hotel and it was great. Staff is super friendly and helpful.
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Beatriz,Thank you for choosing our hotel for your second stay! We are delighted to hear that our friendly and helpful staff made your experience enjoyable. We appreciate your feedback and look forward to welcoming you back for another great stay in the future.

2/10 Terrible

Thomas

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BED BUG in the room. Unacceptable.
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Thomas,We appreciate you bringing this to our attention and apologize for any inconvenience caused. The comfort and well-being of our guests is of utmost importance to us. Our team takes immediate action to address any issues reported to ensure a pleasant stay for all future guests. We encourage you to reach out to our management team directly to discuss your experience further. Thank you for choosing our hotel and we hope to have the opportunity to regain your trust in the future.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
No blankets the room.
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Thomas,Thank you for sharing your feedback regarding the lack of blankets in your room. We apologize for any inconvenience this may have caused. We encourage guests to inform our front desk team of any issues during their stay so that we can address them promptly. We appreciate your understanding and hope to welcome you back for a more enjoyable experience.

10/10 Excellent

GRIMM

Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello GRIMM,Thank you for choosing our hotel for your stay! We're delighted to hear that you had such a positive experience with us. We strive to provide exceptional service and create memorable stays for all of our guests. If you have any additional feedback or if there is anything else you need, please don't hesitate to reach out to us. We hope to welcome you back again in the future for another wonderful stay!

6/10 Okay

Rose

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Manager on 17 Jan 2024
Hello Rose, We're sorry to hear that your experience at our hotel was not perfect. If you have any specific feedback or concerns, please reach out to us directly so we can address them. We value your input and hope to have the opportunity to serve you better in the future.

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023
Response from Manager on 17 Jan 2024
Hello Andrea,We are delighted to learn that you had such a fantastic experience during your stay with us. We strive to provide exceptional service and exceed all expectations. We look forward to welcoming you back in the near future.