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Reviews of Motel 6 Tucson, AZ - East Williams Center

2 out of 5
Motel 6 Tucson, AZ - East Williams Center
1990 South Craycroft Rd, Tucson, AZ

Reviews

5.4
Rating 10 - Excellent. 43 out of 259 reviews" "
Rating 8 - Good. 33 out of 259 reviews" "
Rating 6 - Okay. 49 out of 259 reviews" "
Rating 4 - Poor. 47 out of 259 reviews" "
Rating 2 - Terrible. 87 out of 259 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

tony

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pretty rundown property, but ok for the price, best part was the staff, very courteous and friendly.
Stayed 1 night in Apr 2024

8/10 Good

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and close to where I needed to be.
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Miriam

It’s an old building, poor renovation effort
Stayed 1 night in Mar 2024
Response from Nancy Y. on 19 Mar 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 Poor

Dorothy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The building is old, the bathroom is a horror, the tub is so uninviting that we could bring ourselves to use it.The walls need to be painted. A major update is needed, or a complete teardown. The gentleman at the check in was very friendly, but the building itself is not user friendly at all..
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Dorothy,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

gary

Disliked: Cleanliness, staff & service, property conditions & facilities
If I could give this property a negative star I would. We only stayed at this property because every other hotel was booked. Unclean is an understatement. You could feel the mattress springs, I was seriously thinking of sleeping in my car. I did not have my morning shower and there was not any bath towels. We left the hotel early in the morning. The staff and owner should be ashamed to rent this hotel. ETC
Stayed 1 night in Feb 2024
Response from Nancy Y. on 7 Mar 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for. I should have known for $58.00 I would be getting bare minimum. Parking was scarce and very narrow. had to drive alongside the building on a 1 car wide driveway between a wall and the building. Very bad part of town. I thought Craycroft Rd was a safe clean area by the base, it was 30 years ago, but now it is like center city. NASTY ! I saw 2 guys that looked like they just mugged someone, one was wiping off a knife and the other was going through what appeared to be a zippered purse. Very scary! Only had a bath towel and a face towel no soap no washcloth no shampoo and the towel was so full of starch it was like using a paper towel -not very absorbent. To make it worse there was a hailstorm that knocked out power for all night into the next day, so no A/C when the temps were over 100 at night. Anyone ever heard of a backup generator? The managers were very apologetic but all in all the worst 2 days of my life. I had safer and nicer accommodations during my tour in Iraq!
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on 18 Aug 2023
Hi Kevin,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

8/10 Good

Shirley

Stayed 1 night in Jul 2023

6/10 Okay

Tiffany

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Partially remodeled?
Bed was comfortable & looks like they recently remodeled the bedroom area, but ran out of money to fix the bathroom. The tub appears to have patches & looked dirty. The toilet paper dispenser was rusty. The sink area wasn't much better.
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 11 May 2023
Hi Tiffany,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Sheri

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this property, friendly and helpful staff clean room and property and pet friendly
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 5 May 2023
Hi Sheri, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

10/10 Excellent

Harvey

Stayed 1 night in Mar 2023

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Kelly

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It needs repairs.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 5 Apr 2023
Hi Kelly,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great place
Great services here. Clean room. Friendly staff. Location is easy to get to stores and bus.
Stayed 1 night in Mar 2023

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Liked: Staff & service
The bathroom shower and toilet were not clean whatsoever, even a roach was in the bathroom.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 22 Mar 2023
Hi Traveler, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 Terrible

Richard

Stayed 1 night in Mar 2023
Response from Brand Experience Team on 16 Mar 2023
Hi Richard,We appreciate you taking the time to rate your stay. Rest assured, we’ll do our best to give you a 5-star experience next time around. Until then, we’ll leave the light on. For you. Lilith#Team6

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Door would not lock, had to use a chair against the door to prevent someone coming in. Room lights did not work. Overall the room was not clean. Hotel staff was called about the door lock and other stuff. Safety was a major concern.
Stayed 2 nights in Feb 2023
Response from Brand Experience Team on 6 Mar 2023
Hi Antonio,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

James W

Business traveller
Liked: Cleanliness, staff & service
Bare Bones Adequate
I was treated to a military discount.. Cold Tucson night & heater was tricky/ questionable but the double-bed barebones room stayed comfortable.. The TV wouldn't turn on even with remote batteries swap'd.. Bathroom stuff & water were fine..
Stayed 1 night in Jan 2023
Response from Brand Experience Team on 6 Mar 2023
Hi James,Thank you for sharing your review. We are glad you enjoyed your stay! Lilith#Team6

2/10 Terrible

Maira

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RUN!!!
Didn’t stay. There were no lights working. Had to push my way into the room because the door was jammed. Dirty. Patched up walls. Won’t even talk about the restroom and shower. Overall dump
Stayed 2 nights in Jan 2023
Response from Brand Experience Team on 6 Mar 2023
Hi Maira,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Nancy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Yikes!
Stains in the bathroom and on the ceiling, thin walls, loud guests at all hours. If you want a good nights, sleep, don’t stay here.
Stayed 1 night in Jan 2023
Response from Brand Experience Team on 6 Mar 2023
Hi Nancy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Derick

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The management tried to illegally charge an extra 50$ fee for the smoking room I booked and already paid for but no smoking was allowed in that room.
Stayed 1 night in Jan 2023
Response from Brand Experience Team on 6 Mar 2023
Hi Derick,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

8/10 Good

Daniel

Travelled with family
Liked: Staff & service
Stayed 3 nights in Jan 2023
Response from Brand Experience Team on 6 Mar 2023
Hi Daniel,Thank you for positively rating your stay!Lilith#Team6

8/10 Good

Luwana

Liked: Cleanliness, staff & service, room comfort
It's an older motel undergoing remodeling. That said the bed was comfy, staff was wonderful & there was plenty of hot water.
Stayed 1 night in Dec 2022
Response from Brand Experience Team on 6 Mar 2023
Hi Luwana,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Friendly staff. Felt safe. Lots of stores nearby. Bus service everywhere. Parks around neighborhood.
Stayed 3 nights in Nov 2022
Response from Brand Experience Team on 6 Mar 2023
Hi Samuel,We appreciate you sharing your experience with us. We're happy to hear you enjoyed your stay and that our staff was helpful. We hope to see you soon.Lilith#Team6

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Nov 2022
Response from Brand Experience Team on 6 Mar 2023
Hi Traveler,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Yoismel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good
Stayed 1 night in Nov 2022
Response from Brand Experience Team on 6 Mar 2023
Hi Yoismel,We’re glad you enjoyed your stay! Come back real soon.Lilith#Team6

4/10 Poor

David

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Rough neighborhood. Old motel. Beds were clean and comfortable but the walls had stains even though the whole room had been painted (everything, hinges, door knobs, towel rods, the tub.). New flooring. Made you think someone had been killed in there.
Response from Brand Experience Team on 6 Mar 2023
Hi David,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

Jacqueline

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They give me an occupied room
Stayed 1 night in Nov 2022
Response from Brand Experience Team on 6 Mar 2023
Hi Jacqueline, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

lee

Liked: Staff & service
Disliked: Cleanliness, amenities
inexpensive,but floors very dirty,shower floor stained so dirty,bathroom floor filthy
Stayed 1 night in Oct 2022
Response from Brand Experience Team on 6 Mar 2023
Hi Lee,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

2/10 Terrible

Ashton

Disliked: Staff & service
Stayed 1 night in Oct 2022
Response from Brand Experience Team on 17 Oct 2022
Hi Ashton,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 Excellent

Fawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Brand Experience Team on 18 Aug 2022
Hi Fawn, Thank you for the perfect rating! Lilith #Team6

10/10 Excellent

Marjorie

Stayed 1 night in May 2022
Response from Nancy Y. on 17 May 2022
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y. #Team6

6/10 Okay

Jacarah

Travelled with family
It was a quiet nice stay
Stayed 1 night in May 2022
Response from Nancy Y. on 17 May 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

4/10 Poor

NITZIA

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
They do not have free breakfast, even when the publication description says that free breaksfast it is included. They also really need to improve their cleanliness, there was hair from previous clients at bed.
Stayed 1 night in May 2022
Response from Brand Experience Team on 4 May 2022
Hi Nitzia, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon. Kaur J. #Team6

4/10 Poor

Stephen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Brand Experience Team on 4 May 2022
Hi Stephen, We appreciate you taking the time to rate your stay. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 Poor

Pat

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022

2/10 Terrible

Joan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't go
Staff was good but hotel horrible! Open holes in bathtub. Light fixture hanging by wires. Bedsheets stained. Bad neighborhood
Stayed 1 night in Apr 2022
Response from Brand Experience Team on 4 May 2022
Hi Joan, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Kaur J. #Team6

4/10 Poor

tim

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Check in staff with bad attitude seeming annoyed with everything..
Stayed 1 night in Apr 2022
Response from Brand Experience Team on 4 May 2022
Hi Tim, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J. #Team6

4/10 Poor

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for
You get what you pay for. Never felt safe in this neighborhood. TV cable wasn't connected. Bathroom door did not have a lock. Got into the room and noticed TWO rolls of toilet paper were down to 10 sheets, asked for more TP on the way out from front desk. They said they would do it right away, came home, still no TP. Again, you get what you pay for, pay the extra money.
Stayed 1 night in Mar 2022
Response from Nancy Y. on 30 Mar 2022
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y. #Team6

2/10 Terrible

Rafael

Stayed 1 night in Feb 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Will never book motel6 in future. Such a horrible hotel it was.
Stayed 1 night in Feb 2022
Response from Nancy Y. on 30 Mar 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

8/10 Good

Bertrand

Travelled with family
Liked: Cleanliness, staff & service, amenities
Convenient to local tourist sites and restaurants. No mention that the pool was not in service, which, if we knew before, would have gone elsewhere.
Stayed 1 night in Feb 2022
Response from Nancy Y. on 30 Mar 2022
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Nancy Y. #Team6

4/10 Poor

Todd

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t Do It!
Loud and rundown. Dirty bathroom. Even for a Motel 6 this is horrendous! Pay an extra $10-$20 and stay anywhere else.
Stayed 1 night in Jan 2022
Response from Nancy Y. on 26 Jan 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

6/10 Okay

Yasuhiko, New York

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

2/10 Terrible

Sean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I flew in from out of town a picked this motel for a weekend stay while visiting family. Room appeared clean when we checked in but was really nasty. Pet hair in the bed, cigarette holes in the sheets, tiny bugs crawling on the floor, the door handle to get in the room was very loose and you had to push the door very hard to get in or out the room so that wasn’t very safe. Noisy in the middle of the night. You can tell the is a motel that drug attic’s or shady people come to stay. The owner had a lady working the front desk all day who said she didn’t work there but was helping out so she didn’t know what she was doing. I asked for a different room or my money back so I can check in at another hotel and she kept saying she has to get in touch with the owner. We agreed to leave for a bit so someone could at least change to bedding to clean bedding and when we can back this still wasn’t done then she said the owner said to get my email and he would refund me after hours had gone by. I told her I couldn’t wait a few days for a refund so he would need to refund me now so I could check in somewhere else then she said I’ll just give yo another room. So by this time it was almost night going back and forth when we checked in around 1:00 in the afternoon so we had to stay. I slept in my clothes with a blanket I had in the car to keep from touching anything. I would not recommend anyone staying here unless your a drug attic or homeless. Even the cleaning staff were drug attic’s.
Stayed 2 nights in Jan 2022
Response from Nancy Y. on 26 Jan 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

4/10 Poor

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Limited parking, WiFi didn’t work, not a great area, not cleaned
Stayed 1 night in Dec 2021
Response from Nancy Y. on 26 Jan 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6

2/10 Terrible

Hironobu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Should never stay here. When I took a shower, some one staying under my room abruptly and strongly knocked my door because it seemed that waste water pipe was leaking.
Stayed 1 night in Dec 2021
Response from Nancy Y. on 26 Jan 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

6/10 Okay

Anthony

Travelled with family and small children
Liked: Staff & service
Perfect for the weary immigrant who can afford a hotel. It shows it’s age.
Stayed 1 night in Dec 2021
Response from Nancy Y. on 26 Jan 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

10/10 Excellent

Dora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021