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Reviews of Holiday Inn Express Troutville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Troutville, an IHG Hotel
3200 Lee Highway South, Troutville, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 465 out of 681 reviews" "
Rating 8 - Good. 175 out of 681 reviews" "
Rating 6 - Okay. 27 out of 681 reviews" "
Rating 4 - Poor. 7 out of 681 reviews" "
Rating 2 - Terrible. 7 out of 681 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Brianna

Make sure to check your locks when you arrive. We were able to pick the locks by sliding our room key in the door of TWO rooms we were put into because the door didn’t meet the wall properly. Safety is important to me so this was something I wasn’t ok with . Third room was fine but make sure to check before you settle in to your room. (Both were on the first floor)
Stayed 1 night in Apr 2024

10/10 Excellent

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean nice staff
Stayed 1 night in Apr 2024

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

stephan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean clean clean! nice staff. water needs to be a little hotter. Selina was maid who cleaned room and it was excellant! I am a clean freak- and no pets especially dogs not going to bathroom all over outside of property, and their crazed owners. breakfast area clean and nice hostess. people were tipping. we shall return! They did everything right!! you should stay here if you like CLEAN.
Stayed 1 night in Feb 2024

10/10 Excellent

Ralph

Stayed 1 night in Feb 2024

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant.
Stayed 2 nights in Feb 2024

10/10 Excellent

Clifford

Stayed 1 night in Feb 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay. Very clean and very comfortable! Enjoyed the breakfast. Will definitely stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities in the rooms were fantastic
Stayed 1 night in Jan 2024

8/10 Good

Mahlet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent service better food selection would be great as lunch or dinner options. Suggestion cold cut sandwich fruit cups yogurt etc. A little less tv dinners and more sandwich and precooked pasta options that can be microwaved.
Stayed 1 night in Jan 2024

10/10 Excellent

LORIE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Clean!
Excellent service, room is clean and prepared properly. This hotel will be my go-to when I go to Roanoke.
Stayed 1 night in Jan 2024

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access and very well maintained
Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling stay
Beautiful clean and new all over. Service was excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Stayed 1 night in Dec 2023

2/10 Terrible

PATRICIA

Stayed 1 night in Dec 2023

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean . Made check in & check out easy. Friendly staff. Wide selection for Breakfast . Both hot and cold. The most clean hotel I have ever stayed at. I give a five star rating.
Stayed 1 night in Dec 2023

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean & breakfast offered a great selection of food. Even for picky eaters. I would stay there every visit on our way to the south.
Stayed 1 night in Nov 2023

8/10 Good

Roderick

Stayed 1 night in Nov 2023

10/10 Excellent

Roberta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable bed. Good breakfast selection. Easy directions to restaurants in the area for dinner.
Stayed 1 night in Nov 2023

10/10 Excellent

ADRIANA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super limpio tanto las habitaciones y el Area del desayuno .
Stayed 1 night in Nov 2023

8/10 Good

SUE

Liked: Cleanliness, staff & service, property conditions & facilities
We didn't want to stay in Roanoke so this was a fine choice.
Stayed 1 night in Oct 2023

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was very quiet and freindly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Hans

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was great. The morning hostess at breakfast was fantastic, what a sweetheart
Stayed 1 night in Oct 2023

10/10 Excellent

Barry, Marble Falls

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property
Stayed 1 night in Oct 2023

8/10 Good

Dana

Stayed 3 nights in Oct 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was the room doors were loud when people would enter them.
Stayed 1 night in Oct 2023

10/10 Excellent

krista

Liked: Property conditions & facilities
Easy check-in, clean rooms, comfortable beds and nice location.
Stayed 2 nights in Sep 2023

8/10 Good

John

Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refreshing
The property was very comfortable and clean, close to the highway but still quiet. We didn't have to go very far for groceries or dining.We slept very well and breakfast had plenty of warm options. When the window shade in the room is completely down, not a bit of light gets through, a great feature for those of us who don't get up with the sun. And there was a grab bar for the shower, a great feature for us elderly folks with arthritis and knee issues.
Stayed 2 nights in Sep 2023

10/10 Excellent

Donald

Travelled with partner
Liked: Amenities
Quiet, excellent breakfast staff is friendly
Stayed 3 nights in Sep 2023

10/10 Excellent

Katerine

Stayed 1 night in Sep 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hope to come up with a reason to visit the area again, just so we can stay at Troutville,Va Holiday Inn Express again. Not kidding, there were no negative points. Great staff, room, breakfast, from checkin to checkout.
Stayed 3 nights in Sep 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Arthur

Stayed 1 night in Aug 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Aug 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean room, quiet building and friendly staff
Stayed 1 night in Aug 2023

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, property conditions & facilities
Only there for a few hours just to sleep Thought it was great
Stayed 1 night in Aug 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Cynthia, Elizabethtown

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, very comfortable bed. My only complaint was the water pressure in the shower was not good.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you expect from an HIE.
Quiet, clean, comfortable - everything you expect from the HIE. This hotel was a good example. The breakfast was excellent, as usual. My only gripe was that the shower head was stuck in the "massage" mode and would not allow me to switch it.
Stayed 1 night in Jul 2023

10/10 Excellent

Raymond, New York

Liked: Cleanliness, staff & service, property conditions & facilities
It was just what I was looking for. Quiet, comfortable bed, and clean. Nice breakfast as well!
Stayed 1 night in Jul 2023

4/10 Poor

Edward

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We had to go back to reception desk 3 times because key’s didn’t work. Asked for another room. Unavailable . Finally asked the manager to come up and open our door. She eventually found a key that worked. The result was a 30 minute wait in the hallway outside our room. Not what you’re looking for after a long day in the car.
Stayed 1 night in Jul 2023

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come again
Wonderful
Stayed 1 night in Jul 2023

10/10 Excellent

Arthia

Stayed 1 night in Jul 2023