Troon North - Monument Course

Except for the front desk the staff at the restaurants , valet have terrible customer service.

Our stay at the Omni Resort was absolutely wonderful from beginning to end. The entire property is beautifully maintained, peaceful, and incredibly refreshing. Whether we were relaxing around the resort or enjoying the amenities, everything was thoughtfully cared for and created a truly enjoyable atmosphere. The staff were the true highlight of our stay. Every employee we encountered was attentive, professional, genuinely friendly, and went above and beyond to make sure we had an exceptional experience. It's clear that guest service is a priority here. The restaurants throughout the resort were outstanding, offering excellent food, drinks, and service that made every meal something to look forward to. There were only two very minor things that kept the experience from being absolutely perfect. The bed was a bit firmer than we personally prefer, and the pillows were flatter than we'd hoped. Additionally, while the pool area was beautiful and relaxing, a little background music would have made the atmosphere even more enjoyable. Instead, guests were playing music from their individual phones, which was somewhat distracting. Soft resort-style music would have added a nice touch. Those are truly minor observations in what was otherwise an exceptional stay. We thoroughly enjoyed our time here, felt welcomed throughout our visit, and will absolutely be returning. Thank you to the entire Omni team for making our trip so memorable!