Trabzon Hagia Sophia Mosque

First of all the girl at the reception her name is Senam is very very rude she's not supposed to be there,we ask her we need one bedroom for 2 nights and she turned us away for no reason in a very bad way without even checking the system and telling us no availability which is we checked online and it was plenty of rooms available after that we booked it online and I asked her for the address before we booked just to make sure it's correct one again she was very rude and yelled at me that I don't have reservations , additionally the hotel it self not clean the hallway to the rooms it was totally dirty , the room it has bugs and next day we didn't get clean. Overall is not 4 star hotel barely can be 2 stars

We stayed for one night. Room was good size with a sofa and a balcony. Well maintained and clean. The pool with turkish bath was great experience. Breakfast was good with many variaties (not a buffet). 15minutes walk to the lake so we prefered to drive and park the car in one of the many paid parking. Overall we had a good stay at the hotel. No negative experience that worth mentioning. I would recommend to stay there.