Search Hotels Near Tortoise Rock, Udumbanchola

"Spa staff rushes people not able to explain well. Dining staff is good but slow and not trained well. "

"This was a great visit. Very nice hotel, with great rooms, good food and good service. "

"This was a great stay - everything is top notch - lovely room, great food, friendly staff, good service etc. The grounds around the hotel are especially nice. The pool - and views from it - are especially impressive! "

"All good but there was a confusion about breakfast. Hotel staff told me that breakfast was not included but when I booked it clearly says breakfast included. Someone the hotel.com communication with Grand hotel did not mention about free breakfast. This caused confusion and time. When sending communication to the hotel please mention about breakfast is included. This will help the process. Please clarify why this confusion. "

"The hotel is dated. The rooms are in desperate need of refurbishment. We had booked an extra bed and was not provided a pillow. The bathroom was not clean. We were meant to stay for two nights and checked out after the first night. The breakfast is substandard. The hotel seems short staffed—when we checked out it was the bellhop that did the processing of the paperwork and not the reception staff and this was around 9am. According to their ‘proforma invoice’ we are owed a refund of Rs. 5407 which they still haven’t done. "

"Did not use the pool...the staff are friendly. buggy service from lobby to room is good as somebody is on staff at all times. Food is terrible. just go to the nearby hotel and eat."

"Very nice hotel. Great staff, super kind. Not much around so it was quiet besides staff calling me twice asking me if I ordered food while I was trying to sleep."

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"We stayed here because the description says 1 minute walk from Peryvar Reserve, it is not. 15 to 20 mins out of Kumily up a very bumpy track. No atmosphere at all. No yoga offered. Evening meal not good, I complained but ignored. Chef shouting in the kitchen. Pool green. Restaurant service not good at all. The best feature is the great taxi driver who works for the hotel. Although it was a VERY expensive service. Check the details before you book. "