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Expedia-verified reviews
Excellent!
4.3 of 5 guest rating
Room type Options Nightly price Book
Traditional Double or Twin Room, Mountain View
Room with view
301 square feet
1 King Bed 2 Large Single Beds
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Other room types
Standard Double or Twin Room
258 square feet
1 King Bed 2 Large Single Beds
Room sleeps 2 guests
(up to 1 child)
Select dates to see price
Superior Double or Twin Room, Mountain View
Room with view
344 square feet
1 King Bed 2 Large Single Beds
Room sleeps 2 guests
(up to 2 children)
Select dates to see price

Get an overview of this hotel
Waterfront hotel with full-service spa and free breakfast

Popular property highlights

Breakfast included
Free self parking
Free WiFi
Restaurant
Indoor pool

Location

Situated on the waterfront, this spa hotel is 11.2 mi (18 km) from Lago Pehoe and 11.2 mi (18 km) from Salto Chico Falls.

Hotel features

A full-service spa, a restaurant and an indoor pool are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, a 24-hour fitness centre, a bar/lounge and a coffee shop/café are on-site.

Room amenities

All 107 soundproofed rooms feature free WiFi and pillowtop beds. Premium bedding, down duvets and hairdryers are among the other amenities available to guests.

Languages Spoken

  • English

Show all languages

Renovations & Closures

The property is closed between 30 April and 04 September.

Hotel Amenities

All-Inclusive Details

All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Hotel Amenities

Some rates at Rio Serrano Hotel + Spa are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

In addition to a full-service spa, Rio Serrano Hotel + Spa features an indoor pool and a sauna. Dining options at the hotel include a restaurant, a coffee shop/café and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. A computer station is located on-site and wireless Internet access is complimentary.

A 24-hour business centre is on-site at this 4-star property. This business-friendly hotel also offers a 24-hour fitness centre, spa services and a terrace. Guests can use the indoor pool at a partner property. For a surcharge, the property provides an area shuttle within 200 km and a round-trip airport shuttle (available 24 hours). Limited complimentary on-site parking is available on a first-come, first-served basis. A total renovation of this property was completed in June 2019.

Rio Serrano Hotel + Spa is a smoke-free property.

  • Express check-in
  • Cruise terminal shuttle (surcharge)
  • Bar/lounge
  • Theme park shuttle (surcharge)
  • Lift
  • Indoor pool
  • 24-hour front desk
  • Porter
  • Express check-out
  • Restaurant
  • Free self parking
  • Dry cleaning/laundry service
  • Computer station
  • Conference space size (meters) - 60
  • Terrace
  • Free reception
  • Luggage storage
  • Gift shops or newsstand
  • Conference centre
  • Snack bar/deli
  • Shopping on site
  • Parking (limited spaces)
  • Total number of rooms - 107
  • Number of floors - 4
  • Number of buildings/towers - 2
  • Airport transport (surcharge)
  • Fireplace in lobby
  • Full-service spa
  • Free breakfast
  • Conference space
  • Billiards or pool table
  • Spa treatment room(s)
  • Tours/ticket assistance
  • Meeting rooms
  • Year Built – 2001
  • Coffee shop or café
  • Free WiFi
  • Pool sunloungers
  • Sauna
  • Smoke-free property
  • RV, bus, truck parking
  • Safe-deposit box at front desk
  • Area shuttle (surcharge)
  • Spa services on site
  • Free parking nearby
  • 24-hour business centre
  • Laundry facilities
  • 24-hour fitness facilities
  • Wedding services

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages Spoken

  • English
  • French
  • Spanish
  • Portuguese

Parking

Free self parking , RV, bus, truck parking , Parking (limited spaces) , Free parking nearby

Room Amenities

Rio Serrano Hotel + Spa offers 107 forms of accommodation with laptop-compatible safes and complimentary slippers. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include designer toiletries, complimentary toiletries and a hairdryer. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Free WiFi
  • Daily housekeeping
  • Soundproofed rooms
  • Blackout drapes/curtains
  • Phone
  • Designer toiletries
  • Towels provided
  • Desk
  • Linens provided
  • Pillowtop mattress
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Premium bedding
  • Slippers
  • Number of bathrooms - 1
  • Heating
  • In-room safe (laptop compatible)
  • Down comforter

Where to Eat

A complimentary buffet breakfast is served each morning between 7 AM and 10 AM. A complimentary manager's reception is offered each day.

Kaienk Restaurant – Overlooking the garden, this buffet restaurant specialises in regional cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.

Dickson – This bar overlooks the garden. Happy hour is offered. Open daily.

Nearby Things to Do

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Fishing on site
  • Ecotours nearby
  • Boat tours nearby
  • Rock climbing nearby
  • Horse riding/rental on site
  • Hiking/biking trails nearby

Spa Services

Rio serrano has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub and a steam room.

The spa is open daily.

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Mud bath in spa
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

Check-in time starts at 4:00 PM

Check-in time ends at midnight

Minimum check-in age is 18

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CLP 100000 per night.

Pets

  • No pets or service animals allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No pets or service animals allowed

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) is charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: CLP 150000 per person (one-way)
  • Airport shuttle fee per child: CLP 75000 (one-way), (up to 11 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: CLP 100000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Río Serrano
  • Río Serrano Hotel
  • Río Serrano Hotel Torres Del Paine
  • Río Serrano Torres Del Paine
  • Hotel Río Serrano Torres Del Paine
  • rio serrano hotel spa Torres Del Paine
  • rio serrano hotel spa
  • rio serrano spa Torres Del Paine
  • rio serrano spa
  • Hotel Río Serrano
  • Rio Serrano Hotel + Spa Hotel
  • Rio Serrano Hotel + Spa Torres Del Paine
  • Rio Serrano Hotel + Spa Hotel Torres Del Paine

We should mention

This property offers transfers from the cruise terminal and airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.

Pool access available from 9 AM to 9 PM

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Only registered guests are allowed in the guest rooms.

No pets or service animals are allowed at this property.

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