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Rio Serrano Hotel + Spa

4.0 star property
Upscale spa hotel, walk to Serrano River

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Rio Serrano Hotel + Spa

Photo gallery for Rio Serrano Hotel + Spa

Indoor pool, open 8:00 AM to 10:00 PM, pool loungers
Land view from property
Superior Double or Twin Room, Mountain View | Premium bedding, down duvets, pillow-top beds, minibar
Free daily buffet breakfast
Breakfast, lunch, dinner served; Regional cuisine, garden views

Overview of Rio Serrano Hotel + Spa

Reviews
8.8

Excellent

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry

Check out the area

Map
Torres Del Paine, Sector Pueblito Serrano, Torres del Paine, Magallanes, 6170000
  • Popular LocationTorres del Paine National Park7 min drive
  • Popular LocationCuernos del Paine Lookout14 min drive
  • Popular LocationLago Pehoe30 min drive
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Room options

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, down duvets, pillow-top beds, minibar

Standard Double or Twin Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cots/infant beds
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
Down duvet
  • 258 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Superior Double or Twin Room, Mountain View

Superior Double or Twin Room, Mountain View | Premium bedding, down duvets, pillow-top beds, minibar

Superior Double or Twin Room, Mountain View

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Free cots/infant beds
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • 344 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

View all photos for Traditional Double or Twin Room, Mountain View

Traditional Double or Twin Room, Mountain View | Premium bedding, down duvets, pillow-top beds, minibar

Traditional Double or Twin Room, Mountain View

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Renovated in 2019
Premium bedding
  • 301 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

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About the area

Torres del Paine

Located in Torres del Paine, Rio Serrano Hotel + Spa is in the mountains and on the waterfront. Cuernos del Paine Lookout is a notable landmark, and the area's natural beauty can be seen at Serrano River and Torres del Paine National Park. Lago Pehoe and Salto Chico Falls are two other places to visit that come recommended. Discover the area's water adventures with nearby fishing, or enjoy the great outdoors with horse riding and mountain climbing.
Visit our Torres del Paine travel guideOpens in a new window

What's nearby

  • Torres del Paine National Park - 7 min drive
  • Cuernos del Paine Lookout - 14 min drive
  • Lago Pehoe - 30 min drive
  • Salto Chico Falls - 31 min drive
  • Glacier Grey - 46 min drive

Restaurants

  • Restaurant Hotel Rio Serrano - 1 min walk
  • Don Pascual 1940 - 4 min walk
  • Los Colonnos Del Sur - 9 min walk

About this property

Rio Serrano Hotel + Spa

Upscale family-friendly hotel refurbished in 2019 and located near Torres del Paine National Park
Located close to Cuernos del Paine Lookout, Rio Serrano Hotel + Spa provides a free breakfast buffet, a free daily manager's reception and a terrace. Treat yourself to a facial, a body treatment or a body wrap at KOLAF, the on-site spa. The on-site Regional cuisine restaurant, Kaienk Restaurant, offers breakfast, lunch, dinner, light fare and garden views. Yoga classes and Pilates classes are offered at the 24-hour health club; other things to do include horse riding. Free in-room WiFi, with a speed of 50+ Mbps, is available to all guests, along with a shopping centre on-site and a firepit.
Other perks at this hotel include:
  • An indoor pool with sunloungers
  • Free self-parking
  • Access to a nearby indoor pool, a 24-hour front desk and outdoor furniture
  • Luggage storage, a TV in reception and a banquet hall
  • Guest reviews give good marks for the pool, helpful staff and overall condition
Room features
All 108 individually furnished rooms boast comforts such as premium bedding and laptop-friendly workspaces, as well as amenities such as free WiFi and safes.
Other amenities include:
  • Highchairs and free infant beds
  • Hypo-allergenic bedding, pillowtop mattresses and down duvets
  • Bathrooms with rainfall showers and designer toiletries
  • Wardrobes/cupboards, heating and daily housekeeping

All-inclusive details

All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks and beverages included

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–10 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Dickson
  • Kaienk Restaurant

Things to do

  • 24-hour health club
  • Arcade/game room
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Horseback riding/rentals
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Pilates classes
  • Playground
  • Sauna
  • Shopping centre
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's toys
  • Free cot
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (635 square foot of space)
  • Coworking space

Outdoors

  • Firepit
  • Garden
  • In a national park
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2001
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Renovated entire property - June 2019
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste on request
  • Towels

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 15 days prior to check-in

Renovations and closures

The property is closed between 1 May and 1 October.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Frequently asked questions

Does Rio Serrano Hotel + Spa have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM to 10:00 PM.

Is Rio Serrano Hotel + Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Rio Serrano Hotel + Spa?

Self-parking is free at this property.

What time is check-in at Rio Serrano Hotel + Spa?

Check-in start time: 4:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Rio Serrano Hotel + Spa?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Rio Serrano Hotel + Spa?

Some rate plans available at this property are all-inclusive.

Where is Rio Serrano Hotel + Spa located?

This family-friendly Torres del Paine hotel is located on the waterfront, within 3 mi (5 km) of Serrano River and Torres del Paine National Park. Cuernos del Paine Lookout and Lago Pehoe are also within 12 mi (20 km).

Rio Serrano Hotel + Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 194 out of 342 reviews" "
Rating 8 - Good. 99 out of 342 reviews" "
Rating 6 - Okay. 25 out of 342 reviews" "
Rating 4 - Poor. 13 out of 342 reviews" "
Rating 2 - Terrible. 11 out of 342 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

ZHI TING AMANDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome stay at Rio Serrano. Views were amazing - definitely worth paying for the mountain view room. Staff were kind and helpful. The restaurant and bar had amazing food, wine and cocktails. This is a great option super close to Torres del Paine.
Stayed 4 nights in Apr 2024

10/10 Excellent

Ganning, Irvine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large hotel with excellent amenities and services, fantastic mountain view, and beautiful horseback ride routes
Stayed 3 nights in Apr 2024

8/10 Good

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent views and close to the Torres del Paine National Park
Stayed 4 nights in Apr 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Kshitij

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
good views. average food. price not worth it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing property to stay at while visiting Torres del Paine! Rooms are very nice and spacious, breakfast has lots of options (including dairy free), pool and sauna are so nice after a long day of hiking. And the views from everywhere in the hotel cant be beat
Stayed 5 nights in Mar 2024

8/10 Good

Gregory

Travelled with partner
Great views. Comfy beds. Well maintained property. Great breakfast. Staff was great WiFi in our room wasn’t good. The handle in the shower was barely hanging on and couldn’t be relied upon. We paid on the lower end for our room so maybe we got the cheap room. Otherwise this place is great and we would stay again
Stayed 4 nights in Mar 2024

10/10 Excellent

Andrew, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alaknarayan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view from our room, friendly staff, good cuisine, nice pool & Spa, wonderful experience
Stayed 3 nights in Mar 2024

General hotel information

Reasons to Book
Indoor Pool & Conference Space
Check-In Time
4:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0