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Overview of Rio Serrano Hotel + Spa

Photo gallery

Indoor pool, open 9 AM to 9 PM, pool loungers
Indoor pool, open 9 AM to 9 PM, pool loungers
Indoor pool, open 9 AM to 9 PM, pool loungers
Indoor pool, open 9 AM to 9 PM, pool loungers
Premium bedding, down duvet, pillow top beds, minibar

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationSerrano River5 min walk
    Popular LocationCuernos del Paine Lookout14 min drive
    Popular LocationSalto Chico Falls31 min drive
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  • Superior Double or Twin Room, Mountain View

    Room amenities

    • 344 sq ft
    • Mountain view
    • Sleeps 3
    • 1 King Bed OR 2 Large Single Beds
    More detailsSuperior Double or Twin Room, Mountain View
  • Standard Double or Twin Room

    Room amenities

    • 258 sq ft
    • Sleeps 2
    • 1 King Bed OR 2 Large Single Beds
    More detailsStandard Double or Twin Room
  • Traditional Double or Twin Room, Mountain View

    Room amenities

    • 301 sq ft
    • Mountain view
    • Sleeps 2
    • 1 King Bed OR 2 Large Single Beds
    More detailsTraditional Double or Twin Room, Mountain View

About this area

Torres Del Paine

Located in Torres Del Paine, Rio Serrano Hotel + Spa is in the mountains and on the waterfront. Cuernos del Paine Lookout is a notable landmark, and the area's natural beauty can be seen at Serrano River and Torres del Paine National Park. Boat tours and fishing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and rock climbing nearby.
Visit our Torres Del Paine travel guide
Popular Location

What's nearby

  • Serrano River - 5 min walk
  • Cuernos del Paine Lookout - 14 min drive
  • Salto Chico Falls - 31 min drive
  • Lago Pehoe - 31 min drive
  • Cerro Tenerife - 68 min drive

Restaurants

  • Kaienk Restaurant — 1 min walk
  • Dickson — 1 min walk

About this property

Rio Serrano Hotel + Spa

4-star spa hotel, walk to Torres del Paine National Park
Along with a full-service spa, this smoke-free hotel has a restaurant and an indoor pool. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, a 24-hour fitness centre, a bar/lounge and a coffee shop/café are on-site. All 108 soundproofed rooms feature free WiFi and pillowtop beds. Other amenities available to guests include minibars, premium bedding and down duvets.
Rio Serrano Hotel + Spa offers 108 forms of accommodation with minibars and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include slippers, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Rio serrano has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

All-inclusive details

All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self parking
  • Motorhome/coach/lorry parking
  • Limited parking spaces
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Local area shuttle (surcharge) up to 200 km
  • Cruise terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM–10 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Free daily reception
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Horse riding/hire
  • Indoor pool
  • Sauna
  • Shopping

Family friendly

  • Dry cleaning service
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Computer station
  • Conference centre (645 square feet of space)

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Pool sunloungers
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Communal living room
  • Fireplace in reception
  • Renovated entire property – June 2019
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Down comforter
  • Heating
  • Linens
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Towels

Food and drink

  • Minibar

More

  • Desk
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 17 March 2020 to 31 October 2020 (dates subject to change).
The property is closed between 30 April and 04 September.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: CLP 250000 per person (one-way)
  • Airport shuttle fee per child: CLP 250000 (one-way), (up to 11 years old)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

This property offers transfers from the cruise terminal and airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 9 AM to 9 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property

Property is also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Frequently asked questions

Can I cancel my reservation for free at Rio Serrano Hotel + Spa and receive a full refund?
Yes, Rio Serrano Hotel + Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Rio Serrano Hotel + Spa cancellation policy on our site for more details about any exclusions or requirements.
Does Rio Serrano Hotel + Spa have a pool?
Yes, this property has an indoor pool. Pool access is from 9 AM to 9 PM.
Is Rio Serrano Hotel + Spa pet-friendly?
No, pets are not allowed at this property.
How much is parking at Rio Serrano Hotel + Spa?
Self-parking is free at this property.
What time is check-in at Rio Serrano Hotel + Spa?
Check-in is from 4:00 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability).
What time is check-out at Rio Serrano Hotel + Spa?
Checkout is at noon. Late checkout is available for a fee (amount may vary, subject to availability).
Does Rio Serrano Hotel + Spa provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of CLP 250000 per person, one-way, applies.
Are there all-inclusive benefits at Rio Serrano Hotel + Spa?
Some rate plans available at this property are all-inclusive.
Where is Rio Serrano Hotel + Spa located?
Situated on the waterfront, this spa hotel is within a 10-minute walk of Serrano River and Torres del Paine National Park. Cuernos del Paine Lookout and Lago Pehoe are also within 12 mi (20 km).
4.3
Excellent
5 - Excellent
109
4 - Good
70
3 - Okay
18
2 - Poor
9
1 - Terrible
3

4.6/5

Cleanliness

4.2/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The local culture embedded into the property was unique and amazing. The spa and staff were fabulous. The views from the room were incredible.
Stayed 1 night in Feb 2020

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Rio Serrano Hotel is well located just outside the south entrance to the park (5 mins drive) making it a very good jumping point for day trips into the park. The views towards the park are stunning and well worth the extra money for rooms with a view. The rooms are modern, but rather spartan with respect to the amenities. On the plus side, there is a fridge in the room, however no tea/coffee making facilities, no TV. Our bathroom did from time to time fill with rather unpleasant smell which would go away after a few mins (we did report it to reception - didn't seem to help) Wifi is atrocious. Given the remoteness I would have expected to be slow (and it was) but it was the set up that seemed broken and many sites would not load. The spa area is beautiful and so is the pool, very much welcome after a day of hiking. I wish there was a hot tub but the sauna worked just as well. Finally the restaurant looks great and the food was tasty. We had breakfast and dinner both nights and the staff was great. Food is on the pricey side, but rather expected given where you are. All in all, a great option around the park of Torres del Paine. I would come back.
Stayed 2 nights in Feb 2020

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Awesome view of the mountains from the room. Good restaurant with good free breakfast. Decent size room. Wifi works, Good location (a couple miles from park entrance). Highly Recommended
Stayed 2 nights in Feb 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing mountain views
The hotel is quite overpriced, but that seems normal for Torres del Paine. It's about 10 minutes drive to the park entrance so the location is good (although far from the Torres trail). Views of the mountains were amazing, and our room was very comfortable and quiet. Only slight negative is that there are a lot of big groups, which makes the hotel less relaxing than it could be.
Stayed 2 nights in Feb 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
A superb place to stay, everything perfect!
Stayed 2 nights in Jan 2020

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