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Rio Serrano Hotel + Spa

Photo gallery for Rio Serrano Hotel + Spa

Featured image
Indoor pool
Indoor pool
Indoor pool
Premium bedding, down duvets, pillow-top beds, minibar

Overview of Rio Serrano Hotel + Spa

Rio Serrano Hotel + Spa

4 out of 5

4.3/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All-inclusive
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Torres Del Paine, Sector Pueblito Serrano, Torres Del Paine, Magallanes, 6170000

Explore the area

  • Popular LocationSerrano River5 min walk
  • Popular LocationCuernos del Paine Lookout14 min drive
  • Popular LocationSalto Chico Falls31 min drive

Choose dates to view prices

Sorry, this property is temporarily unavailable 15 Mar 2020 - 30 Nov 2021.

About this area

Torres Del Paine

Located in Torres Del Paine, Rio Serrano Hotel + Spa is in the mountains and on the waterfront. Cuernos del Paine Lookout is a notable landmark, and the area's natural beauty can be seen at Serrano River and Torres del Paine National Park. Fishing offers a great chance to get out on the surrounding water, or you can seek out an adventure with mountain climbing nearby.

What's nearby

  • Serrano River - 5 min walk
  • Cuernos del Paine Lookout - 14 min drive
  • Salto Chico Falls - 31 min drive
  • Lago Pehoe - 31 min drive
  • Salto Grande - 46 min drive

Restaurants

  • Kaienk Restaurant — 1 min walk
  • Dickson — 1 min walk

About this property

Rio Serrano Hotel + Spa

4-star, family-friendly hotel, walk to Torres del Paine National Park
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, a 24-hour health club, a snack bar/deli and a sauna are on-site. All 108 soundproofed rooms feature free WiFi and pillowtop beds. Comforts include premium bedding and down comforters, and guests will also find minibars and rainfall showerheads. Change of towels is available on request
Rio Serrano Hotel + Spa offers 108 forms of accommodation with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. This Torres Del Paine hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps.

Bathrooms include baths or showers with a rainfall showerhead, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, KOLAF. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

All-inclusive details

All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All meals, snacks and beverages included

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 15 days prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • Wi-Fi speed: 50+ Mbps
  • Free in-room WiFi has a 2-device limit

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–10 AM
  • 1 restaurant and 1 coffee shop
  • Free daily reception
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Access to nearby indoor pool
  • Aerobics classes
  • Arcade/games room
  • Full-service spa
  • Horse riding/hire
  • Indoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Shopping centre
  • Shopping
  • Yoga classes

Family friendly

  • Access to nearby indoor pool
  • Arcade/games room
  • Children's games
  • Children's toys
  • Free cots/infant beds
  • High chair
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Travel cot

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Portuguese
  • Spanish

Business services

  • Computer station
  • Conference centre (635 square feet of space)
  • Coworking spaces
  • Meeting rooms 4

Outdoors

  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Communal living room
  • Fireplace in reception
  • Renovated entire property – June 2019
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Champagne service
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 15 days prior to check-in

Renovations and closures

This property is closed from 15 March 2020 to 30 November 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged upon checkout to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travellers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Free in-room WiFi has a 2-device limit
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

Río Serrano
Río Serrano Hotel
Río Serrano Hotel Torres Del Paine
Río Serrano Torres Del Paine
Hotel Río Serrano Torres Del Paine
rio serrano hotel spa Torres Del Paine
rio serrano hotel spa
rio serrano spa Torres Del Paine
rio serrano spa
Hotel Río Serrano
Rio Serrano Hotel + Spa Hotel
Rio Serrano Hotel + Spa Torres Del Paine
Rio Serrano Hotel + Spa Hotel Torres Del Paine

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 109 out of 209 reviews
5 - Excellent 52%
Rating 4 - Good. 70 out of 209 reviews
4 - Good 33%
Rating 3 - Okay. 18 out of 209 reviews
3 - Okay 9%
Rating 2 - Poor. 9 out of 209 reviews
2 - Poor 4%
Rating 1 - Terrible. 3 out of 209 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.2/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The local culture embedded into the property was unique and amazing. The spa and staff were fabulous. The views from the room were incredible.
Stayed 1 night in Feb 2020

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rio Serrano Hotel is well located just outside the south entrance to the park (5 mins drive) making it a very good jumping point for day trips into the park. The views towards the park are stunning and well worth the extra money for rooms with a view. The rooms are modern, but rather spartan with respect to the amenities. On the plus side, there is a fridge in the room, however no tea/coffee making facilities, no TV. Our bathroom did from time to time fill with rather unpleasant smell which would go away after a few mins (we did report it to reception - didn't seem to help) Wifi is atrocious. Given the remoteness I would have expected to be slow (and it was) but it was the set up that seemed broken and many sites would not load. The spa area is beautiful and so is the pool, very much welcome after a day of hiking. I wish there was a hot tub but the sauna worked just as well. Finally the restaurant looks great and the food was tasty. We had breakfast and dinner both nights and the staff was great. Food is on the pricey side, but rather expected given where you are. All in all, a great option around the park of Torres del Paine. I would come back.
Stayed 2 nights in Feb 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Awesome view of the mountains from the room. Good restaurant with good free breakfast. Decent size room. Wifi works, Good location (a couple miles from park entrance). Highly Recommended
Stayed 2 nights in Feb 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing mountain views
The hotel is quite overpriced, but that seems normal for Torres del Paine. It's about 10 minutes drive to the park entrance so the location is good (although far from the Torres trail). Views of the mountains were amazing, and our room was very comfortable and quiet. Only slight negative is that there are a lot of big groups, which makes the hotel less relaxing than it could be.
Stayed 2 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A superb place to stay, everything perfect!
Stayed 2 nights in Jan 2020