These guests booked for 21 nights. We are sorry that they say that they did not enjoy their stay, however the comments they now make to do not align with the facts and we believe are mostly subjective. The guests stayed for 15 nights. If the house was as bad as this review suggests, "unrentable", why did they stay for over two weeks? During the first week we were able to communicate with the guests. After that they did not answer our telephone calls or messages. During the first week Robin remarked what a nice, cosy house we had. We supplied a new blue flame gas fire in place of the wood burner and the guests said that they were content with that. No mention was ever made of mould, or any of the other issues he now complains about, either to us or our local manager who was in contact with the guests. In fact these guests left a bottle of wine and a thank you note for our manager! The weather during the guests stay was unprecedented for Spain. Heavy rain, wind and low seasonal temperatures daily and the forecast was just as bad for the rest of the guests stay. We believe that this was the main underlying factor in the guests decision to leave after two weeks, simply because, the weather was not going to improve for the rest of their stay. Regarding the internet, we accept that there were unusual problems with the over the air signal. This was caused by the thick cloud and rain which absorbs the microwave signal. When guests raise valid issues, we take them seriously. Subsequently, we have upgraded the internet to a fibre optic 300 Mpbs system and we have added a full IPTV package. The wood burner is now fully functional. Regarding the guests comment about the oven fan not working, that is incorrect. We leave instructions for all the appliances. However, even if a guest chooses not to read them, how long does it take to make a phone call or send a message of enquiry? In this instance, it was a simple case of one push on the oven clock button to reset the oven.