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Reviews of The Rose & Crown Hotel, Sure Hotel Collection by Best Western

3 out of 5
The Rose & Crown Hotel, Sure Hotel Collection by Best Western
125 High Street, Rose & Crown Hotel/125, Tonbridge, England

Reviews

7.4

Good

Rating 10 - Excellent. 97 out of 393 reviews" "
Rating 8 - Good. 150 out of 393 reviews" "
Rating 6 - Okay. 88 out of 393 reviews" "
Rating 4 - Poor. 36 out of 393 reviews" "
Rating 2 - Terrible. 22 out of 393 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Mr Stephen

Disliked: Amenities
I didn’t like it
Stayed 2 nights in Apr 2024
Response from Khalid on 14 Apr 2024
Dear StephenThank you very much for your stay and feedback.Regards

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
I was impressed with the cleanliness of The Rose & Crown Hotel, I found the staff friendly and extremely helpful. I will definitely be staying again.
Stayed 3 nights in Apr 2024
Response from Khalid on 14 Apr 2024
Dear AnnThank you very much for your stay and feedback.We look forward to your future stays.Kindest Regards

8/10 Good

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Rose and Crown is very old: it is a Grade II listed building (read the entry about it online at British listed buildings). Above the entrance is a rare survivor: an inn sign with the arms of Frederick Prince of Wales and Princess Augusta, parents of the future George III (they married 1736, he died 1751). Usually inns had the arms of the monarch, in this case George II. The king and his son did not get along, and Frederick gathered a following of his own - so the innkeeper was taking sides in the royal standoff! The facade is a typical reserved Georgian brick design. Inside (reception, bar and restaurant) are timber beams of a much earlier building. So the inn got a face-lift c1736-50). Upstairs, the rooms are along corridors at different levels - the typical ramshackle construction of half-timbered buildings. The doors are unusually small, again as was often the case in earlier structures. So you know you are in a historic space. It won’t be up to modern hotel standards but if you insist, at the back is a wing built in the 1970s. In the historic block, the bathrooms have been renovated recently. I would hope the carpeting and the beds are next - I would charitably say they were acceptable. My Full English Breakfast was cooked fresh to order and was well up to standard. Staff were friendly. It was an interesting experience and reasonable at this price point.
Stayed 3 nights in Mar 2024
Response from Khalid on 5 Apr 2024
Dear Jay.Thank you very much for your detailed response to your stay with us and glad you were satisfied with most aspects of your stay.I loved reading your feedback, It was an extremely well written and interesting. It kept me wanting to read more. I also liked the format of the way it was written.Thank you for your stay and feedback and look forward to welcoming hopefully in the near future.Kindest Regards

6/10 Okay

Myra

Liked: Staff & service
Disliked: Property conditions & facilities
It was very convenient for local amenities and parking was good. The room was adequate but cold because the heating didn't work. The temperature of the shower was fixed and the bathroom light was temperamental.
Stayed 1 night in Apr 2024
Response from Khalid on 4 Apr 2024
Dear MyraThank you for your feedback and stay.

6/10 Okay

Natalie

Travelled with partner
Room not cleaned thoroughly.Found toe nails on carpet. Bath very slippery, No rubber shower matt in bath. my partner slipped twice getting out and hurt himself. Needs updating. Wasn't told we had to ask to stay in the rooms in the pub, we have stayed in the rooms in the pub before and had an excellent time. We stay again if we had room in pub.
Stayed 2 nights in Feb 2024
Response from AK on 27 Mar 2024
Dear Natalie, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

4/10 Poor

Sue

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A very third rate experience. Ripped & stained net curtains. Wallpaper coming off wall. Dirty hand basin (not cleaned from previous guest). Bathroom shelf not level - items fell off. Smeared mirrors and tiles. Generally grubby communal areas. Marked and stained furniture. Less than comfy beds. The only good thing was the location. Needs a complete overhaul and brought up to modern expectations. At £60 a night off season, an expensive & less than pleasant stay.
Stayed 1 night in Feb 2024
Response from AK on 27 Mar 2024
Dear Sue, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

10/10 Excellent

lorna

Stayed 1 night in Feb 2024
Response from AK on 27 Mar 2024
Dear Lorna, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 Good

Tommy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Really nice rooms just need a little dust/clean up
Stayed 1 night in Jan 2024
Response from AK on 27 Mar 2024
Dear Tommy, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from AK on 27 Mar 2024
Dear Anthony, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

2/10 Terrible

Nathalie

Disliked: Cleanliness, staff & service, room comfort
shocking would not recommend
Stayed 1 night in Jan 2024
Response from Reception Manager on 27 Mar 2024
Dear Nathalie, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Explore Tonbridge Easily!
Nice single room. Lovely and clean. However, a Summer quilt in the middle of Winter is not sufficient to keep your guests toasty! I do believe your written gumph stated that extra blankets were available. When I asked at reception I was told they were not. I was given a lovely warm heater though but this was not practical to have on all night, as you got too hot. So no happy medium for Room No 2! The answer lays in 15 tog quilt. Then I will come again and give you 5 stars! Parking is fantastic though and it is a brilliant hotel for exploring Tonbridge with as is so central. I would definitely recommend a visit and for £63, you definitely cant go wrong!
Stayed 1 night in Jan 2024
Response from Reception Manager on 2 Mar 2024
Dear J, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Manager

6/10 Okay

Matthew

Business traveller
Dated and tired
Not great, still giving small plastic bottles of shampoo in each room rather than a refillable large bottle. Hotel very dated and tired. If was fine for a one night stay as the location was convenient but I wouldn't stay again. Clean bedding and towels but the room was generally dusty with cobwebs in the corners
Stayed 1 night in Jan 2024
Response from Reception Manager on 27 Mar 2024
Dear Matthew, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

4/10 Poor

Alan

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The property has seen better days and is now clearly run down. The room was cool the heating appeared not to work while the bathroom had no heating and a window that did not close properly. The shower did not work effectively but since this was a bathroom not to linger in that was the least of our problems. We found one of the bed side lamps not working and there was no spare bulb available so no reading in bed. Overall a very uncomfortable stay not to be repeated.
Stayed 1 night in Jan 2024
Response from Reception Manager on 27 Mar 2024
Dear Alan, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel full of charm and character, and very conveniently placed in the heart of the town.
Stayed 1 night in Jan 2024
Response from Reception Manager on 27 Mar 2024
Dear Philip, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

4/10 Poor

David

Business traveller
Disliked: Property conditions & facilities, room comfort
Tires
Very tired and dated. Service was ok and staff friendly. Only 1 plug in the room and none located near the bed.
Stayed 1 night in Jan 2024
Response from Reception Manager on 27 Mar 2024
Dear David, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 Good

stephen r

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from AK on 27 Mar 2024
Dear Stephen, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 Good

stephen carsten mercer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Victoria Suite, with 4 poster bed review
We stayed in Victoria Suite, lovely bed, very comfortable. Bathroom nice and clean, but no water pressure in shower, unless on very hot. Carpet to bedroom needs proper clean, not just vacum. Really is a lovely room, would stay again, would give 5 stars, if not for minor issues noted above.
Stayed 1 night in Dec 2023
Response from Reception Manager on 27 Mar 2024
Dear Stephen, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

10/10 Excellent

Melinda

Stayed 1 night in Dec 2023
Response from Reception Manager on 27 Mar 2024
Dear Melinda, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

10/10 Excellent

Lee

Travelled with partner
Liked: Amenities, property conditions & facilities
Really quite place in town excellent
Stayed 1 night in Dec 2023
Response from Reception Manager on 27 Mar 2024
Dear Lee, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay
Unfriendly, dirty room which had not been cleaned, poo makes in the toilet, and pubic hairs in the bath, dangerously hot shower, disinterested staff Would not go back or recommend to others
Stayed 1 night in Dec 2023
Response from Reception Manager on 27 Mar 2024
Dear Mark, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

10/10 Excellent

Glyn

Stayed 1 night in Dec 2023

6/10 Okay

Jane

Travelled with partner
Liked: Staff & service, amenities
Good location in centre of town. Facilities could do with an update as annex area dated and rooms need a refurb, although clean and had all things needed. Staff really friendly and helpful.
Stayed 1 night in Nov 2023
Response from Reception Manager on 27 Mar 2024
Dear Jane, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 Good

James

Stayed 1 night in Nov 2023
Response from Reception Manager on 27 Mar 2024
Dear James, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Reception Manager on 27 Mar 2024
Dear Joanne, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

4/10 Poor

Val

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We used the Rose and Crown many years ago and it was ok. Needed a hotel in Tonbridge urgently for family reasons and therefore the Rose and Crown. We didn’t book breakfast as according to the websites, breakfast was a pre-packed take away affair. On arrival we were assured that breakfast was available at a cost of £11 per person. It seems the website hasn’t been updated since covid. During our stay there was no evidence of anyone having breakfast. The restaurant does not serve food at any other times. We made it to our room, which was of a poor standard. The furniture was old and showing the many scars of its age. The carpet was equally aged and certainly had not seen the benefit of a powerful vacuum cleaner for some time. The bathroom required some real care in terms of cleaning, with black grime on the grouting in many areas. The toilet has the most peculiar flushing mechanism, which requires two pushes on the lever to make it flush. After asking for assistance we were told that it is designed to do that. The shower was impossible to operate satisfactorily warm water at best. This hotel was previously a member of the Best Western chain. Nowadays at best it is only worth 1 star.
Stayed 2 nights in Nov 2023
Response from Reception Manager on 27 Mar 2024
Dear Val, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 Good

Charlotte

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception Manager on 27 Mar 2024
Dear Charlotte, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

6/10 Okay

lorna

Liked: Cleanliness, staff & service, room comfort
The room no 4 is noisy .heating not working. No tv remote control did report to the receptionist. Was offered another room a couple of hours later. Couldn't be bothered to packup and move wish I had.
Stayed 1 night in Nov 2023
Response from Reception Manager on 27 Mar 2024
Dear Lorna, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 Good

Jeremy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception Manager on 27 Mar 2024
Dear Jeremy, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

4/10 Poor

s

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money
Stayed 1 night in Nov 2023
Response from Reception Manager on 27 Mar 2024
Dear Guest, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 Good

M

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reception Manager on 27 Mar 2024
Dear Mr. M, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

6/10 Okay

Timothy

Stayed 1 night in Oct 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Neil

Stayed 2 nights in Oct 2023
Response from Reception Manager on 27 Mar 2024
Dear Neil, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

6/10 Okay

John

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Reception Manager on 27 Mar 2024
Dear John, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 Good

Lynda

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good value and situation.
Very good value in a good position near the castle. In the process of being upgraded I think, the restaurant only offered breakfast, which was good. There is a bar. Staff were very polite and helpful.
Stayed 1 night in Oct 2023
Response from Reception Manager on 27 Mar 2024
Dear Lynda, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

4/10 Poor

Leigh

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
DO NOT BOTHER!! Stayed in a twin room. Down stairs is adequate, the room smelt Smokey, mouldy and dirty. The floor was covered in human hair, the bedding was clean at least. Went into the bathroom and the ceiling was leaking from the rain, not a little leak but quite heavy. Informed the reception who offered another room that was a lot smaller and smelt bad too. Decided to ask to stay in the room we had and they gave additional towels to soak up the water for the duration. The rain stopped and so did the leak. It seems they were shocked at reception but this can’t be the first time as there is a bucket in the bathroom!! Thought it might have been a nice gesture to offer the breakfast for free that we’d already paid for, nothing! The ceiling as I came out of the room is very low, no warning signs for people. Oh well I guess that’s what you get at Best Western. Breakfast was average at best. Avoid if you can.
Stayed 1 night in Oct 2023
Response from Reception Manager on 27 Mar 2024
Dear Leigh, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

10/10 Excellent

lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Very happy and comfortable will be back
Stayed 1 night in Oct 2023
Response from Reception Manager on 27 Mar 2024
Dear Lorna, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elderly solo traveller
An overnight stay en route to the West Country. All members of staff were very helpful and Receptionist was welcoming and informative. The hotel and my room was comfortable, well appointed and clean. Being situated in the high street, the hotel is convenient for access to Tonbridge town centre, the park and castle and an ideal centre for exploring the local countryside. Highly recommended.
Stayed 1 night in Oct 2023
Response from Reception Manager on 27 Mar 2024
Dear Carole, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

6/10 Okay

PATRICIA

Convenient location but a bit overpriced
Great location in High Street but overpriced for the standard. The hotel has seen better days and would benefit from a refresh. Breakfast was a bit limited and service at breakfast not the best - had to hunt around for some ketchup and pepper and vacated tables were being wiped with strong cleaning liquid smell whilst we were still eating! Bathroom didn't have any shower or bath gel and our room overlooked a very unkempt area with deep weeds growing all over the place included over the generators. Really doesn't feel like this place is very well kept - I don't think £134 for one night is justified!
Stayed 1 night in Sep 2023
Response from Reception Manager on 27 Mar 2024
Dear Patrica, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 Good

Neil

Liked: Cleanliness, staff & service
Overnight stay as our house was full with visiting family. The hotel is old & quirky but the room was fine for a night.
Stayed 1 night in Sep 2023
Response from Reception Manager on 27 Mar 2024
Dear Neil, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 Good

Janice

Disliked: Property conditions & facilities
The bathroom was clean. The sink tap was loose as was the toilet seat. The bedding and towels were clean. The window seals in the room I stayed in were dirty and dusty. The communal areas were much the same. The carpark entrance was a nightmare to find. Nothing was mentioned when I booked. I used the postcode in my navigator to get to the hotel which took me to the front where there is a bus lane. I was worried about parking there, so in the end I went to a nearby carpark then walked back to the hotel to get directions on how to find the entrance to carpark. When I left the hotel today the receptionist didn’t tell me that I needed a code to get out of the carpark. A gentleman working on his property came to my rescue. I wouldn’t stay at the hotel again. I also think £105.01 is over priced to stay at this hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistent Comfort
This is my fourth or fifth stay over the last 2 years. Clean, comfortable with plenty of places to eat nearby. Most importantly, I always get a good night's sleep
Stayed 2 nights in Sep 2023

4/10 Poor

Rob

Business traveller
Disliked: Property conditions & facilities, room comfort
Tired, hot, uninspiring but helpful receptionist.
This stay was a bit of a disaster. First of all i need to say that the receptionist that i met in the morning ( young lady) most helpful as we needed to leave a vehicle in the car park for the day. This is an old property - 200 year plus i seem to recall.This may explain some of my issues, but not all. It was a hot day but past the heatwave. My room was frankly unbearable and the window had been left just about open to get a bit of air in but it could not make up for the heat in the room. When arrived there was another guest asking if he could get another room due to heat, so it was not just my room. There was a fan - but this had obviously fallen over a few times and as a result did not work correctly, so it didn't really help. I went for food. Restaurant closed until further notice and the staff couldn't expand on this..Had to go out and eat in the end. Went back to the bar, but no one in sight to serve and it was very uninviting to say the least. Wireless - did not work in my room, so i couldn't work. My phone thermometer in the room was reading 29oC and this did not change until 3 am when i eventually dropped off. The bedroom looked as if it was re-furbed a few years ago but poor finish and photocopied labels are peeling off which didn't look great. Room comfortable but the hotel is very tired rather than old. Looks as if they started to re-furb but ran out of money. Shame
Stayed 1 night in Sep 2023
Response from Reception Manager on 27 Mar 2024
Dear Rob, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

4/10 Poor

J

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel needs some l TLC
Hotel is in need of a deep clean and an overhaul
Stayed 1 night in Sep 2023
Response from Reception Manager on 27 Mar 2024
Dear Guest, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

6/10 Okay

Skinner

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dreadful one night stay
The staff on arrival were polite however, the room was only adequate for 1 night, it is definitely in need of modernisation. The mattress was lumpy & uncomfortable, the shower lever was difficult to adjust & there was a bottle cap from the previous occupants shampoo left on the shower lever suggesting the bath/shower hadn't been thoroughly cleaned. The annexe building we were in had lots of cigarette stubs on the ground around the entrance door by the bin which wasn't a welcome site. Rather disappointing over-all.
Stayed 1 night in Aug 2023
Response from Reception Manager on 27 Mar 2024
Dear skinner, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

6/10 Okay

Jacqueline

Disliked: Cleanliness, property conditions & facilities
Needs updating but we found it ok for just 1night bed very uncomfortable think it was as old as the building.
Stayed 1 night in Aug 2023
Response from Reception Manager on 27 Mar 2024
Dear Jacqueline, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

6/10 Okay

Delveen

Liked: Cleanliness, staff & service
Very central..hotel needs updating..noisy..
Stayed 1 night in Aug 2023
Response from Reception Manager on 27 Mar 2024
Dear Delveen, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

6/10 Okay

Donna

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Comfy but noisy
A creaky hotel which is to be expected, however, door on corridor banging most of the night. A hot night, there wasn’t a fan available so we had to have the windows open, being in room 18, at the front of the building, it was very noisy. The cold bath/shower tap did not work. Bed was comfy and staff pleasant
Stayed 1 night in Aug 2023
Response from Reception Manager on 27 Mar 2024
Dear Donna, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 Good

Leonard, Bushey

Liked: Staff & service, property conditions & facilities
Helped me by safely storing a cycle in overnight storage.
Stayed 1 night in Jul 2023

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
30th wedding anniversary stay
We stayed here last year and loved it so booked again and added an extra night. From booking in to checking out the staff were amazing and helpful. The bed was so comfortable and the shower pressure was amazing. Would definitely recommend this hotel and will book again next year.
Stayed 1 night in Aug 2023