Tonanes Holidays from £240

The rooms were thoroughly cleaned every day beds pulled out furniture moved bathroom floors washed. Staff were very sweet and helpful, tried out their English on us. Food plentiful, good quality and home made especially the desserts, to die for.

Los empleados eran muy majos, la habitacion muy limpia, y la zona muy conveniente en el cemtro de Torrelavega

I would not write a negative review because the staff was nice if it wasn’t because we were overcharged $150 for a tiny hot room with a small queen bed, no air conditioning, one window to an incredibly noisy patio, and talking about noise : you could hear the neighbor snoring, so thin the walls were. You went into the bedroom through a hallway were the luggage barely fit, and everything looked poorly built , including the elevator and the bumpy floor in the hallways. Everything needs some serious care. The nice staff tried hard to help and it balances somewhat the quality of the premises . Again I would not write if I didn’t feel we were so overcharged

Lo mejor es la ubicación y el personal. El desayuno un desastre ( de muy baja calidad y escasa variedad).

Misleading advertisement and management didn’t respond when we complained. I booked a cabin via hotels.com at Finca el Mazo for my family including our two young children. It was advertised as being family friendly with lots of activities including swimming pool, football, games room and basketball. When we arrived, it was apparent there was an organised camp of maybe 100 teenagers including a stage, amplifiers, loud music and cheering etc. While this caused us no distress during the daytime, the groups were using many of the facilities which meant we couldn’t. Particularly the football, basketball and table tennis tables were in use for organise competitions. When it came to bedtime, the noise didn’t stop and in fact got worse. We were kept awake until 2:30am. The noise then started again at 7am. When we raised this as a complaint in the morning, while the staff we spoke to were pleasant and helpful, the management were not on site and contrary to the advert, only Spanish was spoken so as English speakers we found it difficult. I emailed the office email address to complain and nearly a week later I’m yet to have any meaningful response. Hotels.com have given me a small goodwill gesture payment