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"Staff were excellent. The hotel is beautiful and has a lot of potential. However, there are several opportunities which made me leave to stay at a different hotel: The surrounding area has terrible odor (farm like) so the main lobby has very strong men’s cologne smell. The Starbucks is very limited in beverage and only cookies available (no pastries, sandwiches, or desserts that regular Starbucks have). In addition, they only accept cards and no cash. No drip coffee was ever available. I had to Uber to nearest Starbucks, The pool water looked unkept and unfiltered. My rooms floor was water stained and carpet was not fully vacuumed."

"Excelente lugar, excelente servicio, vale toda la pena."

"Habitación limpia"

"A Solid Choice for a Trip with Friends Hotel Avándaro is a good option, and it also works well for a getaway with friends. The property is very well maintained — it’s not the most modern hotel out there, but it has a charm and quality that hold up nicely over time. The atmosphere is calm and quiet, which makes sense given that it’s primarily geared toward families. The bar at night is practically empty, so don’t expect a lively scene — but if you’re looking to unwind, that can actually be a plus. The grounds are great for walking, and the food is fresh, healthy, and genuinely enjoyable. A few things to note: the pool was a bit cold for the season despite being heated, and the fitness classes at the gym tend to get crowded, so we ended up going to another hotel for the spa experience. We also had a citywide blackout during our stay, which left us without electricity or Wi-Fi for a while — not the hotel’s fault, but worth mentioning. On the bright side, the location is excellent — you can walk into the town center easily, which is great for exploring. All in all, a pleasant stay, and I’d happily come back with friends again. "

"Very nice and clean need very little updates Staff very friendly and helpful price $$ Nice views lake and mountains"

"Excellent service"

"Great spa. Great hotel. Bad restaurant"

"El hotel sería fácilmente un 10 si el servicio durante el desayuno pudiera mejorar. Lamentablemente, el staff de la mañana en el buffet mostró un servicio lento y, en algunos casos, poco amable. En particular, algunos colaboradores como Jordan, Manuel y el cocinero encargado de huevos y quesadillas transmitieron una actitud poco empática, dando la impresión de que el servicio se brindaba a disgusto, como si fuera un favor y no parte de la experiencia del huésped. En contraste, quiero resaltar el excelente trato de Eker, así como la amabilidad constante del equipo de recepción, el personal de piscina y el staff encargado de las actividades, quienes fueron siempre atentos y profesionales. Esto confirma que el hotel cuenta con muy buen talento humano en varias áreas. Lamentablemente, el tema del desayuno fue recurrente durante los tres días de mi estancia. El primer día pensé que podía deberse a haber pedido a la carta, pero en los días siguientes, aun consumiendo del buffet, la experiencia fue igual o incluso peor. Considero que esta área es una gran oportunidad de mejora. Con un equipo que realmente disfrute el servicio y la hospitalidad, la experiencia del hotel sería sobresaliente y completamente acorde al nivel que el resto del personal sí logra ofrecer."

"Very pleasant atención from Ruby "