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"If you book on a third party website, like hotels.com, your room will NOT look like the pictures. We've been staying here for years 15-20 years. It was our favorite annual beach accommodation. We did notice that they are no longer a small business, instead a management company now. We've always had amazing stays until this time. Our room was TINY, kind of dingy, and not the layout in the pictures. When I talked to the front desk about this, they told me all sorts of things; "this is that way because it's a pet room", "we're still waiting for furniture delivery", "it's always been this, we don't know what you're talking about". Then someone finally said "the guests that book through third-party websites get those rooms". Guests have to book through them directly to get the nicer rooms. They would not honor what hotels.com showed. Honestly, I don't know that we'll ever go back. They were great when they were a small company, but now it's just another umbrella company they gives you less, charges you more, and tells you that as a commoner you should just be grateful. Capitalism at its finest."

"The room was very nice, cozy and had a lot of space."

"The property in general has lodge vibes and is rustic.. for that, we really liked it. The Adirondack chairs, forests, fire pits, daily blown glass scavenger hunt were fun. The pool area and hot tub area on the main lodge site weren’t very appealing and we felt could use sprucing up. The customer facing folks were very warm and friendly. Main challenges we experienced were getting anyone on the property on the phone to give clear answers- we were hoping to book Spa treatments ahead of arriving but the reservations desk don’t talk to the spa or know the schedule(which is part of the property) and it involved many calls back and forth- there is no way to book or see appointments available online (this would be a huge improvement and I hope they will consider that in the near future). We did call someone at the spa once we checked in and were able to book a massage and get a “maybe” on a day pass.. the next day when we went in as we walked by, it seemed like it wasn’t any problem at all to accommodate the appointment and pass so we’re not clear on why it felt so hard to get this accomplished, especially as guests staying in the property for several days. The spa area itself was gorgeous and we enjoyed our time there. The food onsite that we tried- breakfast type things weren’t great- but the coffee served at the provisions was great- that coffee shop and a couple other little food places just across the road (by the spa) were very good. We could see visiting again in the future. "

"The hotel was so cute! Cute City and great view from the room :) we got a double king and enjoyed the fireplace and the outdoor fire pits"

"For the price and location was amazing! But the beds could use an update 💜"

"Staff responsive and helpful. The property is aged but well maintained."

"I hate leaving bad reviews so it’s really unfortunate that I feel like I have to do this… I’ve stayed here in the past and everything was fine. The reason I booked this hotel in the first place was for the oceanfront hot tub. Where this hotel failed is that the hot tub was under construction while we were there. That was not mentioned on Expedia (apparently they added it online after we booked) and they did not let us know before we arrived or even after we checked in. When I brought it up to the lady at the desk, she blamed it on “Mother Nature”. I reached out via email requesting some sort of refund or compensation and have not received a response. We would’ve loved to stay there again, but unfortunately, i’m not gonna call the hotel to make sure every amenity is working beforehand. That should’ve been something they let their guests know."

"Clean room / nice staff "

"Amazing views!!"