Outdoor pool, pool umbrellas, pool loungers
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Reviews of Crowne Plaza Panama Airport, an IHG Hotel

4 out of 5
Crowne Plaza Panama Airport, an IHG Hotel
Ave. Domingo Diaz, Corregimineto De Tocumen Hacia El, Tocumen, Panama

Reviews

8.4

Very good

Rating 10 - Excellent. 947 out of 1840 reviews" "
Rating 8 - Good. 484 out of 1840 reviews" "
Rating 6 - Okay. 194 out of 1840 reviews" "
Rating 4 - Poor. 119 out of 1840 reviews" "
Rating 2 - Terrible. 96 out of 1840 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kimberlee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel very close to the airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Great accommodations. Responsive staff
Stayed 1 night in Apr 2024

10/10 Excellent

Nekisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Will definitely be back!!
Stayed 1 night in Apr 2024

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property.
Stayed 1 night in Apr 2024

8/10 Good

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
Did not see much except lobby and room. It was a layover
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to eat breakfast just after 10 the the whole restaurant was closed. Not sure why they need to close and not offer sometime of food after 10
Stayed 1 night in Apr 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
I'm a life-long insomniac. I never..ever...get a decent night's sleep. The bed in my room (224) here at the Crowne Plaza was so comfortable that K actually slept PAST checkout time!! The one thing I found lacking was a mini-bar. No mini-bar? What!? I don't drink, but I would have killed someone for a bottle of sparkling water at 2am!! The hotel was clean and quiet, and I enjoyed my stay. Good job, everyone!!
Stayed 1 night in Apr 2024

10/10 Excellent

Donald, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the "people". For us- that is a big, big factor when arriving in a new country.
Stayed 1 night in Apr 2024

8/10 Good

EDWARD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Liked: Cleanliness, property conditions & facilities
Booked a room for the night of 4/20 due to an 11 hour layover in Panama. I checked in around 9 with ease. Room cool & clean. Lots of water stains on carpet by a/c & on the lamp shades. Around 11pm an extremely noisy party with loud drumming kicked off. It lasted until 2am!!! I had to get up for my flight at 4am. I paid for a comfy bed and ZERO sleep. Front desk informed it was from a suite &.acted like no problem this is normal. I wasted $150...would've been more peaceful in the airport!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Dino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Apr 2024

8/10 Good

Darick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Apr 2024

10/10 Excellent

Lois

Travelled with family
Liked: Amenities
Liked the spaciousness of the room with very comfortable beds and a very helpful staff.
Stayed 1 night in Apr 2024

2/10 Terrible

Edynson, Upland

Disliked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Edynson, Upland

Business traveller
Liked: Cleanliness
Disliked: Staff & service
For a Crown hotel not to have reliable internet is a shame for those who travel for business. The service in general in this hotel was poor, ordering food was like pulling a tooth out, they were not customer service at all, really the only thing good, is that is close by the airport other than that…won’t repeat
Stayed 2 nights in Apr 2024

8/10 Good

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and lovely staff. A shuttle is provided every hour on the hour to the airport about a 5-ish minute drive away. Nice buffet food in the restaurant as well as menu options. There’s also an open bar alongside the restaurant in the main lobby area. It’s all conveniently laid out and the pool and outdoor area is right off the lobby and very nice. The room I booked on Expedia was a king bed with pool view but the ‘pool view’ was a bit of a stretch. It was firstly a ‘roof’ view and then when you looked down and to the left, there was the pool. It’s off putting when the truth is embellished. I decided to mention it to the front desk staff and they tried to accommodate me with another room but I asked if they would consider refunding me the 35. USD early check-in fee instead as I didn’t feel like moving rooms, and they graciously did.
Stayed 1 night in Apr 2024

6/10 Okay

Donna, St Albert

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was clean with modern facilities, and the front desk staff and Bellman we’re pleasant and helpful. But, when arriving in, we were only provided with two bath towels, no hand towels, no face cloths. There was a sign in the shower, indicating that we would need to run the shower for at least a minute prior to getting hot water, but despite running the shower for well over a minute, we never got hot water. When eating in the restaurant, the staff served other people around us prior to serving us, despite us being seated first, and it took an exceptionally long time to receive our order despite it being salad. my husband also ordered a brand of beer that was displayed in the cooler upon entering the hotel, but was told that it was sold out when trying to order it in the restaurant. The stuff in the restaurant were pleasant, but it was like they were focussed on other things besides serving customers. There was one staff member that appeared to be managerial, and took him intervening to get anything accomplished.
Stayed 1 night in Apr 2024

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Shahram

Liked: Staff & service, property conditions & facilities
Friendly and helpful staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities
Close and convient to airport
Stayed 1 night in Apr 2024

8/10 Good

Elizabeth

Stayed 1 night in Apr 2024

4/10 Poor

Timothy

Stayed 1 night in Apr 2024

10/10 Excellent

FRANCOIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to fly out of panama.
Stayed 1 night in Apr 2024

8/10 Good

Alwyn

Liked: Cleanliness, staff & service
Tis perfect for a short stay. Staff is very friendly. Will go back for sure.
Stayed 1 night in Apr 2024

8/10 Good

MOHAMAD

Liked: Property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024

10/10 Excellent

Jon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, comfy bed
Stayed 1 night in Mar 2024

10/10 Excellent

Sherene

Travelled with family
Pleasant
Stayed 1 night in Apr 2024

10/10 Excellent

James, Moore

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024

6/10 Okay

Branislav

Liked: Cleanliness, staff & service
It is really loudy and busy airport hotel, people comming in and out and noise isolation not really good aa well if ypu havevroom oriented to street lot of traffic and car noise
Stayed 1 night in Mar 2024

2/10 Terrible

Garnell

Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it, I needed to relax for my flight tomorrow
Stayed 1 night in Apr 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good.
Stayed 1 night in Mar 2024

10/10 Excellent

Kazuo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport but no shops nor restaurants nearby.
Stayed 1 night in Mar 2024

10/10 Excellent

Diya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property staff have all been very friendly and helpful! The location is very close to the airport and the shuttle is very convenient.
Stayed 1 night in Mar 2024

2/10 Terrible

Charles

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Susanna, Roslyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They don’t have face towels , no water bottles in the room.
Stayed 1 night in Mar 2024

4/10 Poor

Micki

Disliked: Staff & service, amenities
I booked a poolside room for $185.00 what did i get a view of an ugly rooftip. I deserve my money back at least part
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Christine

Travelled with partner
It was close to the airport and what we needed. It would have been nice if the shuttle ran more then once an hour. We had to leave earlier then we would have liked and the shuttle was full.
Stayed 1 night in Mar 2024

2/10 Terrible

Ghada

Disliked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Mar 2024

6/10 Okay

Gabriel

Stayed 1 night in Mar 2024

10/10 Excellent

Guillermo, DORAL

Liked: Cleanliness, staff & service, property conditions & facilities
Very near the airport for good sleep on a layover at night
Stayed 1 night in Mar 2024

6/10 Okay

Mia

Disliked: Staff & service
Stayed 2 nights in Mar 2024

8/10 Good

hector

Stayed 1 night in Mar 2024

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel
Stayed 1 night in Mar 2024

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Barbra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Nestor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff that is standard in most hotels, like courtesy bottle water, a small fridge, and in room visitors; are allowed at an extra fee. Beware of the nickle & diming.
Stayed 5 nights in Mar 2024

10/10 Excellent

Karissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property. Accommodating staff
Stayed 1 night in Mar 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For being across from the airport it was very quiet. The rooms and bathrooms we clean and spacious.
Stayed 1 night in Mar 2024