Tianhu Tourist Area

This hotel is just beautiful. The cleaning staff and the breakfast staff are really sweet and helpful. The front desk staff were kind as well, but there was an issue: they did not have my reservation. I booked through Expedia and had conversations with the hotel through their messaging portal. However, they could not find my reservation and I was on hold with Expedia customer service for 1.25 hours. I won't get into that too much since I think it was a fluke, but the staff -- who don't speak much English -- did their best to try and help us. The bed is huge and comfortable, the bathroom and shower are awesome, and the view is very pretty. Lots of restaurants around -- we liked the Villa. Enjoy!

Horrible property not as described materially different from the advertising on the Hotels.com website. Hotels.com did nothing to support us during this travel after several complaints about the hotel being materially different from what was advertised refund process took weeks only for it to end in them saying they cannot do anything hotel is in the middle of nowhere it is not a deluxe hotel as described or as pictured and the hotel went further to change the pictures on the booking after I raised a complaint with the Hotels.com staff do not go to this hotel