Theriot Holidays from £444

Staff were super friendly.

Hands down the most amazing hotel I have ever stayed at. We came down for the first day of Jazz Fest and this property just made our trip spectacular. Everything was great I don’t even know where to begin, from the location, the property, the room, to check in/check out. There are so many pros, this is going to be our forever property whenever we come down to NOLA. Location: this was the cherry on top, when I say everything is walking distance I mean everything. Pack some good walking shoes, our car stayed parked in the parking lot the whole trip. We walked back from Jazz Fest(Ubers/traffic was a nightmare everywhere so we decided to walk back and made it safely) we walked down to Ruby Slipper Cafe for breakfast/brunch and grabbed some coffee and pastries down at Ayu Bakehouse( highly recommend both in your visit) Buffa’s across the street for some drinks and live music. -Room: BOOK THE FRENCHMAN SUITE!!! DO IT! HUGE, Clean, the best A/C I have had at any hotel, amazing bathroom/ shower, it was like our own little NOLA apartment, we felt right at home. -Staff was so friendly and kind from check in to check out. -Area was nice, quiet and safe! If you want to be near everything but appreciate your sleep, this is the PLACE!! Just book it, it is definitely worth every penny and more! Melrose Mansion has a customer for life.

The Good: Matthew at front desk kindly checked us in very early as we had taken a red eye and were very early Alexandra and Lauren at front desk were also very professional. Leann helped us with our tours despite us not purchasing through the hotel after a terrible interaction with her colleague Sohail in Pete’s restaurant was funny and friendly. Curtis at the omelette station was also quite nice to deal with The Bad: The hotel ranged from unkempt and worn to stains and scratches in our bathroom wallpaper, torn net curtains. Filthy lampshades in Pete’s dining room and a black ring of grime around the swimming pool. I even fished dead insects out of the pool myself. The Ugly: Diana in concierge was the most unpleasant, unprofessional person I have ever dealt with. She ranted about racism, Trump and Americans. We ended up booking 2 tours ourselves online as she was so rude. Justina ( or Justiva?) was also incredibly rude when we called when our room was not cleaned. We had been out from noon until 6pm on a tour. We also paid cash for drinks in your bar and were double charged on my wife’s credit card. We paid for breakfast and were charged 20% service fees daily. I noticed a few guests questioned this. Service should be discriminatory NOT added. That was an extra $80 on our stay, in addition to the bar double charge They also miscalculated our charges when checking out at $147, corrected to $76 when questioned, without an explanation?

Will definitely be staying again, easiest access to the French Quarter which was the whole point of the trip.

Amazing Staff! Great hotel, right in the mix.