Search Hotels Near The Palms at Town & Country, Miami

"I just came from a horrible experience at another hotel. The staff here was so pleasant and made everything so much better. The lady who checked us in was so pleasant and helped turn poor day around. Almania I believe was her name"

"Our king size bed in 210 was terrible and very lumpy. Rented the king suite for four people, and there was only two towels and no bedding for the pullout couch and they did not have any extra pillows available at the front desk. We had rented two king-size suites for seven people and were not provided with any extra bedding, extra pillows or towels. The cost for the two rooms was close to $700 so it seems like those things should be available. Staff was friendly and helpful, but the hotel overall was lacking."

"Great "

"The hotel is clean, it is not new but with good maintenance. The breakfast options includes some fruits like apple and banana, salad fruit, yoghurt, bread, and some pastries (cupcake and donuts). The parking lot looks safe. The front desk staff was very kind and ready to help."

"Excellent breakfast, with multiple items. Rooms were cleaned and staff was very kind and helpful. "

"Only complaint was shower. So much pressure it felt like shooting needles"

"Mediocre Stay Despite Welcoming Staff I chose this hotel based on its high ratings just before our departure from Miami, but unfortunately, the actual experience was quite substandard. While the staff members were notably helpful and kind, the facility itself failed to meet even average comfort levels. Several issues made our stay inconvenient: Room Amenities: Upon arrival, the shampoo and conditioner bottles in our room were already empty. It is quite unprofessional that housekeeping failed to check or replenish these essentials before our check-in. Communication Issues: The room telephone was non-functional, making it impossible to reach the front desk for assistance. Having to manage requests in person due to equipment failure was a significant drawback. Breakfast Quality: The breakfast was a major letdown. The food options were unhealthy, and the setup was disorganized and lacked care. It certainly did not match the standards suggested by previous reviews. Regrettably, while the team appears to be doing their best, the management needs to prioritize maintenance and catering quality. I would not recommend this property until these fundamental issues are addressed. "

"Great overall experience "

"This was a wonderful place to spend time with our four adult children! The beds were very comfortable & the privacy of the backyard with pool and hot tub added to the relaxing experience! Ketty was quick to respond to any questions & was very helpful! It was a great value for the money! "