The Masquerade

My wife, active duty Air Force who flew in from Germany days prior to our stay to celebrate our 1 year wedding anniversary with me, Marine Corps, Retired disabled veteran. My wife at 4am August 2nd been denied for hour to enter her room by staff. She was unable to reach me at the time. Staff made no attempts to contact me with an issue. Z checked us in to the hotel together on August 1st. We called mutiple times to front desk to repor the matter but our room phone was not working, and calls made by cell phone were answered with messages left each time but never received a single call back, we were ignored. This complaint will be sent to BBB and posted online. Very disappointed in the treatment we recieved by this hotel staff. This incident ruined our anniversary.