The Mall in Columbia

We booked a premium water view room 2 months in advance. At checkin we were told none of those rooms were available. They "upgraded" us to a small suite with absolutely no view. The only reason we selected this over priced hotel was for the view. It was too late to book anywhere else. Also, even though we paid in advance they added an additional night (over $1000) to our bill. They did remove the charge once we complained. The staff was excellent. Friendly and helpful.

It was a nice experience.

I don't mind paying $650 for two nights if the property is worth it. The breakfast was less than stellar, The heat in my room was unadjustable, The toilet paper holder was non-existent. I understand this is only a three-star facility but when you are charging four star prices I expect these things to be better done.