The Hook

The hotel property was ok. We had booked our stay because it offered airport shuttle transportation. Much to our dismay, when we checked in at 4pm every time slot was full, and they would not accommodate us. We had to pay $25 for an Uber ride. Also there was confusion about feathers and down in the rooms, I had called in advance and was told that only hypoallergenic pillows and comforters were used. Not true. Based on this stay, we will be avoiding Hyatt properties in the future.

Absolutely wonderful place to stay - except could never ever contact anyone by phone to help in any way. After a long delay they'd send an email and call (which I always missed due to flights so go voicemail) and if I replied to email immediately I'd still not get a response until too late. The Latch system (instead of keys, to enter every door and use elevators) did not work for my phone and no employees understood how it worked. I absolutely needed to have service which I did not inside of the elevator so an employee at the leasing office had to let me in so I could get service at the top floor . It took hours and hours of everyone's time. We were given late checkout as an apology, which I appreciated. (the leasing office people were really uncomfortable because it was not their rental situation, but helped as much as they could. We had just wandered in because we had the wrong address and thankfully they could access our floor in our building)

Very nice hotel. Restaurant was great. Heated pool and jacuzzi. Convenient location for events at Levis Stadium