The Custom House

Liked takeout eating facilities, outdoor seating, good food in restaurant. Room very basic but ok for overnight pre Gatwick flight. Hotel minibus prompt and ready for our 2.30 a.m. airport trip (good price) and staff polite and helpful. Would stay again. Sue and Allen, Pagham

The apartments are well decorated and designed, very modern and sleek. The complex is very much a work in progress and therefore works start in the morning from 8am. This could be disturbing, as the noise does travel. The photos of the communal spaces were not accurate for the building we were in, these looked like the opposite building, not sure if we did or didn't have access, as we never tried our fobs there. Please note that parking can be purchased via Ringo app for £6 per 12 hours. So no need to book and pay in advance, as the apartments suggested we did. The service level was good, although we booked a 2 bedroom and received a message a few days before check in to offer a refund or two 1 bedroom apartments, as the apartment we booked was unavailable due to emergency maintenance. Again, this was communicated and we agreed to take the 2 apartments, as we had plans for our trip. Overall I would stay again, although it is a fair distance from the pier, so would again need to drive.

Cosy. Comfortable. Clean. Friendly English speaking staff. Good food. Quiet.