Hornsby Shire Holidays

Great position and reasonably well equipped, cleanliness is a little lacking and linen/pillows provided are not adequate

Room was fine, however the service from the staff was terrible. Check-in experience was hopeless. We didn’t receive the bottle of wine that was included with our booking. Waited in reception for over 20 minutes on 3 occasions to get help from the reception without any success. We had an issue that needed resolving and the reception called and asked us to check something and call back. I did that and nobody answered when I tried calling back multiple times that night, so we stopped trying to contact them. Despite calling to advise and confirm back to back bookings prior to arrival and then again upon checking in, we were called multiple times when trying to rest to ask why we hadn’t checked out and when would we be. Room service wasn’t available during the morning or day and only available from 4:30pm. This did not make sense as the hotel offered breakfast and is a standard service from hotels especially other Rydges we’ve stayed at. We also had problems getting in and out of the car park. All signage said the gates were automatic but at no stage during our stay were they and had to buzz multiple times to be let in or out of the car park. The shelf in the shower is falling off the wall. The tv also had issues.