Tertsa Holidays from £400

The hotel is beautiful from the outside , the executive room is not bad but not 4 stars. The staff 5/5 , very accommodating, very helpful, very friendly. I can’t find one negative criticism about the staff. The room needs upgrading, still using physical clasic key to open and lock the door. I didn’t like the furniture for 4 stars hotel. The small shampoo and shower he’ll bottle were less than convenient to use. No no toothpaste (got my electric toothbrush) . Spacious shower , spacious balcony. Only news tv channel ( that’s bad rating as I don’t watch news ) relatively small swimming pool but big enough sunbathing area. Roof place for breakfast and dinner. And I’ve heard that the owner didn’t pay the staff for 1-2 months. That’s an area for dinner in the vicinity , I only liked one ,the rest weren’t at my standard nor like. Overall I would rate the experience 3.5 the hotel and 5/5 for the staff .

Beautiful Hotel in a Great Location, But Some Details Let It Down We recently stayed at Castello Boutique Suites in Sissi, Crete to celebrate our anniversary, and overall, we had a very good holiday. The hotel made a wonderful gesture by upgrading us to a larger suite with a private side pool, which felt so special and really set the tone for our stay. The suite itself was stylish and comfortable, the breakfast was excellent every morning, and the staff were consistently warm, welcoming, and genuinely kind. The location couldn’t be better — just a 2-minute walk from the charming port of Sissi, with plenty of tavernas and shops nearby. That said, as this is marketed as a five-star hotel, we were a little disappointed by some details. Positives: – Thoughtful anniversary upgrade to a suite with private pool. – Beautiful, modern, and spacious room. – Fantastic location (2 minutes from Sissi port). – Excellent breakfast with plenty of choice and quality. – Friendly, professional, and welcoming staff. – Relaxed, peaceful atmosphere throughout. Negatives: – Private pool jets and lights didn’t work; nothing was fixed during our stay. – Pool needed topping up and sides had algae. – No towel hooks in the bathroom; “do not disturb” system broken. – Daily housekeeping, but balcony wasn’t cleaned in 8 nights. – Cups and glasses not refreshed — had to wash them ourselves. No blinds/curtains: poolside window let in sun at 5am, back window was lit at night, affecting sleep and

The rooms and property exceeded my expectations. Well maintained and beautifully appointed. The staff couldn't have been more welcoming and friendly. The property is on the hillside giving gorgeous views. I was nervous about dragging my suitcase up the hill but I was met in the parking area and everything was taken care of for me proactively. They have a lovely bar/restaurant area with a good selection of food and wine. You can't go wrong booking this wonderful property.

I didn't understand I would essentially had no view. I was only 1 night so it wasn't a big deal but if I'd have stay longer, I would have insisted on a different room.

I wish I had spent more of my time in Crete here!