We would like to address each detail of your review. Our point of view is coming from the fact that we stayed at our property two weeks prior to your stay and saw nothing of what your review states. Our housekeeper, Mercedes, does an incredible job keeping our home clean. You requested to have an extra cleaning lady (which we accommodated) to come in daily because of how you kept our home. We have never needed a second housekeeper for a group in the past five years of owning the property. You could have notified them if things weren’t up to your standards, and I am confident they would have fixed it. Door falling off kitchen cabinet – The door was fixed the same day you reported this to Jimmy. The door was not broken before your arrival. Cooktop griddle not working – You are correct with this complaint. The stove is by Viking, and unfortunately, parts and finding the right technician aren’t always easy to find in Costa Rica. The house does have a portable griddle for the guests. Multiple underwater pool lights hanging off by wires - One light that was pulled out by someone in your group was fixed when your group was on a tour. Had to get door hinges oiled so they would stop waking people up at night – After you told Jimmy, he had this done right away. AC in bedroom 4 stopped working – When they came to fix this, it was found to be a user error. The person staying in the room did not know how to use the remote. The AC works perfectly. Pictures show what looks like a hot tub. It has jets but no heat – It is not in our description that we have a hot tub. In tropical climates, it is normal for spas to not have heaters. Cook changed her mind and did not show up for a birthday meal – You reached out to them the day before and she told you she was going to try to make it work and she couldn’t. The items you requested were not available, so she couldn’t prepare the meal. She never canceled on you. Our welcome letter suggests that meals are booked before your stay so the cooks have enough time to get the required items. Wire in kitchen floor gives you a shock if you touch freezer door handle – We inspected the entire area with an electrical meter and could not find anything. Fountain in entry courtyard began to really stink – No one has ever complained about this and none of our staff have noticed any smell from our fountains in the entire time of owning the property. Very difficult to communicate with property manager before arrival – On our welcome letter, my husband and I encourage our guests to call or email us anytime. We did not get any phone calls or emails from you before or during your stay. My husband and I are available 24/7 if the property manager is unreachable. Also difficult during our stay with intermittent unresponsiveness for days/weeks – You only stayed with us for 7 nights. As stated above, all the things that our staff accommodated and fixed for you right away, it is obvious how responsive our staff was. Cannot snorkel off the beach – You can snorkel on the beach. Our family and guests do it all the time. Ocean was pretty good for younger kids but not for babies – We do not recommend having babies near any ocean. We have a great relationship with our guests and we always try to exceed all of their expectations. We feel that we have the best staff and property manager in Costa Rica. They are hardworking and take great pride in what they do at the property and for our guests. We are very fortunate to have them as part of our team and the number of guests that rebook with us year after year is a testament to this. We hope you find another home that will satisfy you if you ever choose to travel to Costa Rica again. Mackenzie & Greg Pappas

Thank you so much for your review, Lisa! We loved having you at our home! We hope you come back and stay with us again. We offer one free night to returning guests :) Pura Vida! Mackenzie

Thank you Amanda for taking the time to review your stay! We are so glad you had a great time. We agree, it is such a great spot for a big group of all ages. We hope to have you back again one day! Pura Vida! Greg

Lisa, thank you for taking the time to write a detailed review! We are so glad you enjoyed your stay. You are right, our staff is amazing and we are so lucky to have them! We are happy you feel the same. We hope to have you stay again in the future! Pura Vida!

Thanks Donn! We hope to host you all again one day. Pura Vida! Greg

Hi Joanne! Thank you so much for your nice review. We are so happy you and your family had such a great time at our home. We are very lucky to have an incredible staff working for us and we are so glad to hear you loved them as much as we do. Hopefully you guys can make it back one day. Pura VIda! Mackenzie

Hi Andrea! Thank you so much for taking the time to write such a nice review. We are so glad you enjoyed your trip. Yellowfin does make planning the details of your trip so much easier!! And the chef is a must :) We hope to have you back one day! Mackenzie Pappas

We are so happy to hear you enjoyed our home! We are so grateful for our staff and are so glad to hear how helpful they were for your group. Hope you guys come back soon! Pura Vida! Mackenzie

Hi Ray! Thank you for taking the time to review your stay. We are so happy you guys had such a wonderful family vacation! The subsets are our favorite part of Potrero. We hope to have you all back one day! Pura Vida! Mackenzie Pappas

Thank you, George! We are so happy you had a great time. Nita is one of our favorite local spots as well. We can’t wait to have you back.. one night is on us! Pura Vida, Greg

Thank you so much Andy for taking the time to review your stay! We are so happy you enjoyed your time in Potrero and at our home. If you come back to visit, one night is on us! Pura Vida! Greg Pappas

Thank you so much for the review, Bryan! We are so happy you enjoyed your stay and that you loved our staff as much as we do. We hope to have you guys return and if you do come back - one night is on us! Thanks again, Mackenzie Pappas

I am very sorry for the inconsistent WIFI you experienced during your first couple of days. The WIFI issue was the result of the provider. We provide the fastest WIFI available and the WIFI was recently upgraded for the third time since purchasing the property. We fully understand the importance of fast and reliable WIFI. I know the entire team including the Property Manager worked extremely hard to meet your needs. We take our guest's stay very seriously and exceeding our guests expectations is always the goal.

Steve, thank you so much for taking the time to write such a nice review! Greg and I are so happy you had the best time. We strive to help our guests plan every inch of their stay and answer any questions they have prior and during their trip. Glad we succeeded. And you are right, all of our staff is truly the best, we don't know what we would do without them! We can't wait to have you back - first night is on us! Pura Vida, Mackenzie

Thank you for the awesome 5 star review, Melissa! We are so happy you loved our staff as much as we do. We hope to have you back soon! Mackenzie

Linda, we really appreciate you taking the time to write this awesome 5 star review! We loved having you and hope to have you back soon. Your first night will be on us! Pura Vida! Mackenzie

Thank you Mike for taking the time to write this review! We love how big and spacious the house is as well - perfect setup for a few families traveling together. We really hope to have you back - your first night back will be on us! Pura Vida Greg

Thank you so much Nancy! We are so glad you enjoyed our home as much as we do. Our staff is pretty incredible - we couldn't do it without them! We hope to host you again soon.. One free night during your next stay is on us! Greg

Katrina, what an incredibly awesome and helpful review! Thank you so much for taking the time to write this. I know our future guests will greatly appreciate all of your input! We would love to have you back - and don't forget, you get one night free stay when you return ;) Pura Vida! Greg

Thank you so much Melissa for taking the time to write a review! We are so happy to know you had such a great experience. We hope to have you back one day! Greg

Congratulations and thank you for choosing us for your stay after your wedding! We are so happy you had a great time and loved the property (and staff) as much as we do. We hope to have you back soon!! Don't forget-your first night is on us :) Pura Vida! Greg

Shane, thank you so much for taking the time to write such an awesome review. We truly appreciate it! We loved hearing about the amazing memories you guys made. Those sunsets are unreal and we are so glad you were able to witness them in person. We look forward to having all of you back! Pura Vida! Greg

Thank you so much for the review, Michael! We are so happy you had a great trip and a great birthday celebration. If you choose to stay with us again, your first night is on us! Pura Vida, Greg

Thank you so much, Tiffany! We hope to have you back soon! Pura Vida, Greg

Thank you so much for taking the time to write a detailed review, Viviana! We are so happy you enjoyed your stay. Pura Vida! Greg

Michelle, thank you so much for your awesome and detailed review! We are so happy you enjoyed your stay. I know our future guests will greatly appreciate your input. Next time you book, one night is on us!

It was great working with you, Kelly! Thank you for taking the time to write us a review. We hope to have you back soon! And don't forget, you're first night is on us! Pura VIda, Greg

Thank you so much for your kind words, Chris! We are so happy you enjoyed your stay. It was a pleasure hosting you. Don't forget about our special discount for your next stay with us!

Thank you so much for your detailed review. I know your suggestions and insight will help our future guests plan their stay! We hope to host you again at Casa Copacabana

Walter, it was a pleasure hosting you! Thank you so much for your detailed review. We know our guests will find it very helpful. We can't wait to have you back!

Hi Sergey, Thank you very much for taking the time to write your review on Villa Casa Copacabana. I am extremely pleased you enjoyed your stay and we exceeded your expectations. That is our goal for every guest who stay at Copacabana. We cannot wait to have you back. We have a special "first night free program" for returning guests. Hope to see you soon!! Pura Vida! Greg

Hi, Thank you for staying at Villa Casa Copacabana. I greatly appreciate you taking the time to review my property. I would love to have you back! Returning guests get a free night....first night back is on me! Pura Vida! Greg