Interior detail

Reviews of Fortune Park Vellore, Member ITC Hotel Group

4 out of 5
Fortune Park Vellore, Member ITC Hotel Group
No-31/32 A, Auxilium College Roundtana,, Gandhi Nagar, Vellore, Tamil Nadu

Reviews

8.2

Very good

Rating 10 - Excellent. 21 out of 39 reviews" "
Rating 8 - Good. 7 out of 39 reviews" "
Rating 6 - Okay. 5 out of 39 reviews" "
Rating 4 - Poor. 4 out of 39 reviews" "
Rating 2 - Terrible. 2 out of 39 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ramasubramanian

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel for family stay. Nice staff and good food.

8/10 Good

mohit

Travelled with family and small children
Liked: Staff & service
Did not like the food served in the dinner and swimming pool was not functioning and water was dirty.
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear mohit, Vanakkam !!!! We're truly sorry to hear about your recent experience at our facility. The condition of the food and the swimming pool you've described is certainly not up to our standards. We strive to provide excellent services and delicious meals to our guests, and we regret that you had an undesired experience. Action has been taken to address the issues you've highlighted. Our culinary team is re-evaluating their procedures and we're implementing stricter quality checks to ensure our guests are served the finest dishes. As for the swimming pool, we assure you the maintenance team is looking into the matter. We believe in maintaining high hygiene standards and will take immediate actions to ensure cleanliness and functionality are restored. We would be grateful for another chance to show you the quality services and amenities we are known for, and to provide the enjoyable experience that you deserve. Be assured, your next visit will be significantly better. With warm regardsBalaji MGeneral manager

4/10 Poor

Vivek

Travelled with family
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from General Manager on 9 Mar 2024
Dear Vivek, Vanakkam !!! Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. With regardsBalaji MGeneral Manager

10/10 Excellent

Jonas

Stayed 2 nights in Jan 2024
Response from General Manager on 11 Mar 2024
Dear Jonas, Vanakkam !!! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us With warm regardsBalaji MGeneral Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Property
it was amazing to see this class of hotel in vellore
Stayed 1 night in Jan 2024
Response from General Manager on 7 Mar 2024
Dear Verified traveller, Vanakkam !!!! We are glad to know that your experience in our hotel was a pleasant one. Your satisfaction is our ultimate goal and your words encourage us to strive harder in maintaining the quality of our services. It is heartening to see that our efforts have been recognised and appreciated. We are looking forward to hosting you again soon. Your positive experience is the best testimony of our dedicated service. We will continue our commitment towards offering delightful stay for our guests. With warm regardsBalaji MGeneral Manager

10/10 Excellent

BARUN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The highlight of the stay was the very efficient and personalized service provided by the polite and attentive staff from all departments - from the hall porter to the reception staff to the restaurant personnel. Keep it up!
Stayed 3 nights in Dec 2023

10/10 Excellent

Suryanarayana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
We decided to take a break on our way to Tiruvannamalai. We chose Vellore over Chittoor due to this hotel. Our experience with ITC Hotels has been good overall. Our expectations were not belied. The reception from the parking valet to reception desk was good. We booked two rooms and we were upgraded. Because of the weekday, it appeared less crowded. Both the rooms were comfortable and clean. We had dinner and breakfast at the restaurant. The food was delicious and the service was great. The choices for the breakfast buffet were many. Overall, a good experience.
Work desk
Beverages
Queen bed
Bathroom
Stayed 1 night in Oct 2023
Response from General Manager on 24 Oct 2023
Dear Suryanarayana, Vanakkam From Fortune Park Vellore Thank you for taking the time to leave such a thorough and positive review. We are delighted to hear that you decided to stop at our hotel during your journey to Tiruvannamalai. We greatly value your trust in our brand and are thrilled that our consistent service quality at ITC Hotels influenced your location choice. We are truly pleased to learn that we met your expectations from the moment you arrived. Customer satisfaction is our topmost priority and your kind words about our parking valet and reception desk staff continue to provide motivation to our team. We are glad we could offer you an upgrade enhancing your overall stay experience. We sincerely appreciate your acknowledgement on the comfortable and pristine state of our rooms. Our team always strives to ensure every aspect of our guest’s stay is immaculate. Your compliments about our food and service at the restaurant are much appreciated. We are glad to hear that you enjoyed your dining experience and found the breakfast buffet extensive with lots of choices. Thank you again for sharing your ‘great experience’ with us. We look forward to welcoming you back in the near future, and hope your next visit will be as pleasant as the previous one. Thanks & RegardsM.BalajiGeneral Manager

10/10 Excellent

Indranil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During my three-day stay at Fortune Park in Vellore, I found the hotel to have a lovely lobby. The rooms, while somewhat on the smaller side, were acceptable. The only area for improvement I noticed was the bathroom, which could be a bit more spacious. However, these minor inconveniences were more than compensated for by two outstanding aspects: the exceptionally hospitable and helpful staff and the truly delectable food. As a lifetime platinum member with Marriott, I can confidently say that the staff and cuisine at Fortune Park surpassed my expectations. It was a thoroughly enjoyable stay.
Stayed 3 nights in Sep 2023
Response from General Manager on 19 Oct 2023
Dear Indranil, Vanakkam From Fortune Park Vellore Thank you for taking the time to share a detailed review of your recent three-day stay at Fortune Park, Vellore. We are delighted to hear that you enjoyed your stay and had a positive experience at our hotel. We always strive to provide our guests with comfortable accommodations. We appreciate your feedback regarding our rooms and rest assured that our team is looking into your suggestion about the size of the bathrooms. We understand the value of the comfort offered by spacious amenities and your feedback has valuable implications for our ongoing efforts to improve our services. Your kind words about our staff are appreciated. Our team aims to provide the highest level of hospitality and earning your praise is truly rewarding. We feel privileged to have been able to contribute positively to your experience and we will ensure that your kind comments reach all of our staff. Hearing that we surpassed your expectations as a loyal Marriott lifetime platinum member is quite an honor and it just made our day! We are especially glad that you relished our culinary offerings. Our chefs are indeed passionate about delivering the best in global cuisine and will be thrilled to know that their culinary efforts were so well received. As a valued guest, your feedback is instrumental in our commitment to maintaining our high standards. We are glad to learn that we could set a positive basis and strived to make your stay memorable. While we work on the areas of improvement as per your important feedback, we will also make sure to continue with what pleased you during your stay. Thank you once again for choosing Fortune Park Vellore, and we look forward to welcoming you back for an even more enjoyable stay in the future. Thanks & Kind Regards,Balaji MGeneral Manager.

6/10 Okay

Krishna

Business traveller, Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
boof place, but need a pegion net for the pool.
As previously mentioned, the swimming pool is a nice spot for pigeons to take a dip, not so hygenic for humans. They refuse to add a pigeon net. The new staff at th e restaurant still need to buck up.. i missed the earlier staff some of who had left and other was on leave.
Stayed 2 nights in Sep 2023
Response from General Manager on 28 Sept 2023
Dear Krishna, Vanakkam From Fortune Park Vellore!! Thank you for taking the time to share your recent experience with us, it is through feedbacks like yours that we continue to improve and serve you better. Our sincere apologies if some aspects of our service did not live up to your expectations. We have taken note of your concern regarding the pigeons around the swimming pool area. Our guests' health and safety is our top priority, and we want to assure you that we take hygiene very seriously at our property. I have escalated this matter to our maintenance team and we'll investigate the best feasible solution. Adding a pigeon net could be a strong possibility, though we must also consider other situations, such as how it might affect the aesthetics and utility of the space. Rest assured, your feedback has been taken seriously and we are working on making improvements. About the restaurant staff changes, anytime there is a change, there can be a period of adjustment. We understand that the rapport and familiarity with the previous team were comforting and we apologize that the transition period has affected your experience. Our new team members are continually trained to offer the same warm, stellar service that we're usually known for. We trust they will soon be up to speed and will win your approval on your next visit. We absolutely value your patronage and we're committed to making it right. We hope this single experience will not mar your overall impression about us and that you'll give us another chance to serve you better. Looking forward to welcoming you back soon. Thanks & Kind Regards,Balaji MGeneral Manager

10/10 Excellent

Sachidan

Stayed 1 night in Sep 2023
Response from General Manager on 7 Sept 2023
Dear Sachidan, Vanakkam From Fortune Park Vellore!! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Kind Regards,Balaji MGeneral Manager

8/10 Good

Erick

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, like so many Indian hotels it has no special location, ordinary street in Katpadi. 10-15 min commute to CMC was a surprise but good experience overall. Would stay at this location again.
Stayed 1 night in Aug 2023
Response from General Manager on 1 Sept 2023
Dear Erick, Vanakkam From Fortune Park Vellore!! Thank you for taking the time to share your thoughts on your recent stay with us. We are glad to hear that you found our hotel nice and you had a good overall experience. We understand that our location in an ordinary street in Katpadi didn't wow you explicitly, yet we hope that the quiet surrounding provided you with a peaceful environment that contributed positively to your stay. We're pleased to hear that the proximity to CMC worked well for you, turning out to be a pleasant surprise. Your kind words serve as a wonderful affirmation of the effort we put in to ensure our guests have a comfortable and pleasant stay with us. We look forward to welcoming you back to our hotel in the near future, and hope to further impress you on your subsequent visits. Thanks & Kind Regards,Balaji MGeneral Manager

10/10 Excellent

pratap

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained . Weekend rush the breakfast area needs to be expanded
Stayed 3 nights in May 2023
Response from Kumaresan on 5 Jun 2023
Dear guest, thanks for taking the time out to gives us a good rating! it means a lot to us. I am extremely happy you loved our service and hospitality, which has become quite a sensation in vellore. Like now, we will make sure your visit's will be memorable and wow experience. Thanks for your valuable feedback

6/10 Okay

Rina

Travelled with family
Disliked: Property conditions & facilities
There are some unethical practices for foreigners.
Stayed 3 nights in May 2023
Response from Kumaresan on 5 Jun 2023
Dear Guest, Thanks for taking the time out to gives us a rating! It means a lot to us. At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Park Vellore. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. We will make sure your next visit will be memorable and wow experience. Thanks for your valuable feedback

4/10 Poor

Sanjay, Jamshedpur

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
not a customer friendly hotel and would not prefer staying here again. their charges dont justify
Stayed 1 night in May 2023
Response from Kumaresan on 5 Jun 2023
Dear Guest, Thanks for taking the time out to gives us a rating! It means a lot to us. At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Park Vellore. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. We will make sure your next visit will be memorable and wow experience. Thanks for your valuable feedback

10/10 Excellent

Benjamin, Whigham

Stayed 1 night in Apr 2023
Response from Kumaresan on 5 Jun 2023
Dear guest, thanks for taking the time out to gives us a good rating! it means a lot to us. I am extremely happy you loved our service and hospitality, which has become quite a sensation in vellore. Like now, we will make sure your visit's will be memorable and wow experience. Thanks for your valuable feedback

4/10 Poor

Tarun

Stayed 1 night in Apr 2023
Response from Kumaresan on 5 Jun 2023
Dear Guest, Thanks for taking the time out to gives us a rating! It means a lot to us. At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Park Vellore. While I regret the inconvenience you have experienced, may I assure you that I am investigating the causes for me to personally address. I would additionally request you to treat this as an isolated incident and not a reflection of our normal services. We will make sure your next visit will be memorable and wow experience. Thanks for your valuable feedback

10/10 Excellent

Margaret

Stayed 6 nights in Jan 2023
Response from Kumaresan on 11 Feb 2023
Dear Guest, Thanks for taking the time out to gives us a good rating! It means a lot to us. I am extremely happy you loved our Service and Hospitality, which has become quite a sensation in Vellore. Like now, we will make sure your visit's will be memorable and wow experience. Thanks for your valuable feedback.

10/10 Excellent

Rajan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Cool AC rooms. Restaurant kindly made sure tables were ready for our group before we arrived for buffet breakfast. Smooth and easy stay. Will return.
Stayed 1 night in Oct 2022
Response from Kumaresan on 28 Oct 2022
Dear Guest, Thanks for taking the time out to gives us a good rating! It means a lot to us. I am extremely happy you loved our Service and Hospitality, which has become quite a sensation in Vellore. Like now, we will make sure your visit's will be memorable and wow experience. Thanks for your valuable feedback.

10/10 Excellent

Neeraj

Stayed 1 night in Oct 2022
Response from Kumaresan on 16 Oct 2022
Dear Guest, Thanks for taking the time out to gives us a good rating! It means a lot to us. I am extremely happy you loved our Service and Hospitality, which has become quite a sensation in Vellore. Like now, we will make sure your visit's will be memorable and wow experience. Thanks for your valuable feedback.

10/10 Excellent

Manoj

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Kumaresan on 27 Sept 2022
Dear Guest, Thanks for taking the time out to gives us a good rating! It means a lot to us. I am extremely happy you loved our Service and Hospitality, which has become quite a sensation in Vellore. Like now, we will make sure your visit's will be memorable and wow experience. Thanks for your valuable feedback.

8/10 Good

Abdul Kader

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
It’s ok based on the availability of rooms during peak season
Stayed 2 nights in Sep 2022
Response from Kumaresan on 27 Sept 2022
Dear Guest, Thanks for taking the time out to gives us a good rating! It means a lot to us. I am extremely happy you loved our Service and Hospitality, which has become quite a sensation in Vellore. Like now, we will make sure your visit's will be memorable and wow experience. Thanks for your valuable feedback.

10/10 Excellent

Ribhu, Secaucus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was here in July for a night to visit VIT. It’s a 15 min auto ride to the college campus. Had a comfortable stay at the hotel in line with what I expected from a 4 star rated hotel. Didn’t get to experience the sky lounge since it was raining the day I arrived. The service staff is awesome. A big shout out to Jeevitha at the Orchid for being so attentive and making sure I had everything I needed. Sashank at the Neptune bar for going out of his way. Mello for an excellent hair appointment at the Spa. I’ll be staying here again when I visit next time and recommend the hotel to anyone looking for a comfortable spot to stay in Vellore.
Stayed 1 night in Jun 2022
Response from Kumaresan on 14 Jul 2022
week ago Dear guest, Thanks for taking the time out to gives us a rating! it means a lot to us. We are extremely happy you loved our service and hospitality, which has become quite a sensation in Vellore.t.Thanks for your valuable feedback. Best regards,

10/10 Excellent

Pavitra Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is amazing and pleasant stay. Beautiful east side open room. we have enjoyed sunrise view from Bed. Amazing food. Breakfast is unforgettable.
Stayed 5 nights in Apr 2022
Response from Kumaresan on 10 May 2022
Dear guest, Thanks for taking the time out to gives us a rating! it means a lot to us. We are extremely happy you loved our service and hospitality, which has become quite a sensation in Vellore. Thanks for your valuable feedback. Best regards, Kumaresan

10/10 Excellent

Manish

Stayed 1 night in Apr 2022
Response from Kumaresan on 4 May 2022
Dear guest, Thanks for taking the time out to gives us a rating! it means a lot to us. We are extremely happy you loved our service and hospitality, which has become quite a sensation in Vellore. Thanks for your valuable feedback. Best regards,

10/10 Excellent

Sarathy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and proximity to CMC
Stayed 1 night in Dec 2021
Response from Kumaresan on 13 Apr 2023
Dear Guest, Thanks for taking the time out to gives us a good rating! It means a lot to us. I am extremely happy you loved our Service and Hospitality, which has become quite a sensation in Vellore.Like now, We will make sure your visit's will be memorable and wow experience . Thanks for your valuable feedback.

10/10 Excellent

Arun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021
Response from Kumaresan on 13 Apr 2023
Dear Guest, Thanks for taking the time out to gives us a good rating! It means a lot to us. I am extremely happy you loved our Service and Hospitality, which has become quite a sensation in Vellore.Like now, We will make sure your visit's will be memorable and wow experience . Thanks for your valuable feedback.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is advertised as a four star hotel but it lacks basic amenities such as car parking. The hotel is poorly staffed and this leads to a lag period in them addressing any concern. Even such issues with the toilet flush were not addressed properly. The hotel's service and infrastructure leaves much to be desired. The star rating is a misguiding variable as far as Fortune park Vellore is concerned. We checked out a day early and the manager refused to refund our one day's tariff. Expedia were also not helpful in this regard.
Stayed 3 nights in Feb 2021
Response from Kumar on 19 Apr 2021
We Apologies for the inconvenience caused during your stay with us we will ensure all your concerns will be taken care on your next visit.

10/10 Excellent

Paramvir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Kumar on 13 Feb 2021
Dear Guest, Thanks for taking the time out to gives us a good rating! It means a lot to us. I am extremely happy you loved our Service and Hospitality, which has become quite a sensation in Vellore.Like now, We will make sure your visit's will be memorable and wow experience . Thanks for your valuable feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021
Response from kumaresan on 7 Feb 2021
Thank you for the valuable feedback

8/10 Good

MASAHIKO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from kumar on 27 Nov 2020
Dear Masahiko, Thanks for taking the time out to gives us a fantastic star rating! It means a lot to us. I am extremely happy you loved our Service, Food and Hospitality, which has become quite a sensation in Vellore. Thanks for your valuable feedback. Best Regards, Kumaresan

8/10 Good

MASAHIKO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from kumar on 27 Nov 2020
Dear Masahiko, Thanks for taking the time out to gives us a fantastic star rating! It means a lot to us. I am extremely happy you loved our Service, Food and Hospitality, which has become quite a sensation in Vellore. Thanks for your valuable feedback. Best Regards, Kumaresan

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Oct 2020
Response from Kumaresan on 14 Nov 2020
Dear Guest, Thank you for the Valuable feedback it meant lot to us. regards Team Reservations

2/10 Terrible

Abdul

Not satisfied .all behaviour n u staff wost.
Not satisfied .
Stayed 1 night in Sep 2018
Response from FOM on 18 Sept 2018
We Apologies for the inconvenience caused during your stay with us we will ensure all your concerns will be taken care on your next visit.

6/10 Okay

Christian, Partizanske

ok
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Christian, Partizanske, Vanakkam !!!! Thank you for taking the time to provide your feedback. We appreciate your business and value your opinion. We strive to provide the best possible experience for all of our customers and would love to learn more about your experience with us. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us directly. Thank you again for choosing our [product/service], and we hope to have the opportunity to exceed your expectations in the future. With regardsBalaji MGeneral Manager

6/10 Okay

Christian, Partizanske

Disliked: Property conditions & facilities
Ist für 1-2 Nächte ok, nichts besonderes!
Stayed 1 night in Mar 2024
Response from General Manager on 17 Mar 2024
Dear Christian, Partizanske, Vanakkam !!!! We appreciate your feedback and are glad you chose to stay with us, even if it was just for a short while. We strive to provide an experience that stands out for our guests, so we'd love to hear more about what we could do to elevate your stay beyond the ordinary. If there are specific amenities or services that you felt were missing or any aspect of your visit that we could improve upon, please don't hesitate to share. Your insights are valuable as we work to enhance our accommodations and service. We hope to have another opportunity to exceed your expectations on your next trip. With regardsBalaji MGeneral Manager

10/10 Excellent

BONGEUN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
고마운 스텝들..
손님의 요구에 적극적으로 움직여주는 스텝들이 인상적이었습니다. 이지역에서 최고의 호텔이라 할수 있겠네요.
Stayed 3 nights in Dec 2022
Response from 쿠마레산 on 22 Dec 2022
친애하는 손님, 시간을 내어 좋은 평가를 주셔서 감사합니다! 그것은 우리에게 많은 것을 의미합니다. Vellore에서 상당한 센세이션이 된 서비스와 환대를 사랑해 주셔서 대단히 기쁩니다. 지금처럼, 우리는 당신의 방문이 기억에 남고 놀라운 경험이 될 수 있도록 할 것입니다. 소중한 피드백에 감사드립니다.

6/10 Okay

Thomas, Corsica

Liked: Property conditions & facilities, room comfort
Really nice hotel. Staff of roof top restaurant are slow and not really competent.
Stayed 1 night in Nov 2018
Response from FOM on 28 Nov 2018
Thanks for sharing you feedback we will start to give necessary training to improve, We apologies for the inconvenience caused.