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Reviews of Papaya'S Lodge

2.5 out of 5
Papaya'S Lodge
KM. 42 Carretera Litoras, Playa El Tunco, Tamanique, La Libertad

Reviews

8.4

Very good

Rating 10 - Excellent. 13 out of 25 reviews" "
Rating 8 - Good. 7 out of 25 reviews" "
Rating 6 - Okay. 3 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 2 out of 25 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Michael, Carlsbad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not reliable or honest. I wrote them an email days before my arrival informing them that we will be arriving at 2am. I arrived at 2am with my family and they said they sold the room to someone else. Funny thing is I had already paid in full and they did not cancel/refund the booking with Expedia; thus, being paid twice for the same room. Out of desperation, I had to sleep in a dorm room with my two kids and 6 strangers since it was 2am and there were no other options. They gave very partial refund that I had not option but to accept in that moment. When I tried to address this with Expedia to get a more complete refund, the property refused. Overall bad experience and when they had the chance to do the right thing for a customer they refused. Expedia has been no help in this situation as they let the hotel decide whether to refund or not. Of course a dishonest hotel would not offer an honest refund and Expedia does not support the customer.
Stayed 1 night in Mar 2024

8/10 Good

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Small 3 bedrooms with air conditioning. We loved it. Breakfast could be bigger but good enough to give you energy for the morning swim.
Stayed 1 night in Mar 2024

10/10 Excellent

Roxana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the staff was extremely friendly. I would definitely stay there again!
Stayed 5 nights in Feb 2024

6/10 Okay

Ana

Travelled with family
Is a very small place, rooms are little but workers are very nice .
Stayed 1 night in Sep 2023

10/10 Excellent

Raul

Stayed 2 nights in Feb 2023

8/10 Good

Nuria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location! Room was clean bed sheets were clean! Will definitely stay there again

6/10 Okay

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but cant leave a nice review since my bedroom wall was shared with a nightclub next-door and its ridiculously loud Thursday through Sunday nights. Don't plan on sleeping until the music shuts off around 2am.
Stayed 3 nights in Jun 2022

10/10 Excellent

Moises

Stayed 1 night in May 2022

10/10 Excellent

Juan Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small place but friendly staff
Stayed 2 nights in Apr 2022
Response from Papaya lodge on 4 May 2022
Muchas gracias por sus comentarios Trabajamos día a día para darle un mejor servicio

10/10 Excellent

Reynaldo

Stayed 1 night in Apr 2022
Response from Papaya lodge on 4 May 2022
Trabajamos día a día para brindarle el mejor servicio

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Views & Location
Amazing views, location
Stayed 1 night in Jan 2022

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. I felt like home. I got my own private room with a bathroom. Which I recommend it. The wifi was awesome!
Stayed 2 nights in Nov 2021

10/10 Excellent

Nikki & Towns

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, nice social areas, good A/C, close to beach and stores
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place but beware on booking here...
Well, I will start with that this quaint place is exactly what we needed, AC, bed, shower as we stayed in a private room. I loved the hammocks and the cute small pool. It is located on a perfect spot in El Tunco and it is extremely safe. On another note, when we got there a particular staff member was rude and said I didn’t have a reservation and honestly it left me uncomfortable and displeased. In addition, I did notice a slight preference towards the surfer/European crowd that predominantly stay in this establishment. Yes technically I myself was a tourist but I do look Salvadoran and speak Spanish fluently. Now I don’t want to go into sociological Salvadoran issues but they did apologize for not finding my reservation for like 15 min and somehow found an email with my reservation..... so beware on booking within this site for this establishment.
Stayed 3 nights in Feb 2019

8/10 Good

William

Fun Place to Stay in El Tunco
Cool laidback Hostal style Hotel. Lots of travelers. I stayed in a private room. It was pretty basic but clean and a close to beach. Free breakfast the omelette was awesome I ate it every morning. Pool is fun and a good place to meet other people. El Tunco is safe and so is the hotel.
Stayed 3 nights in Aug 2018
Response from Papaya Lodge on 20 Sept 2018
Dear Guest, thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Your helpful comments are much appreciated,and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly place to stay
Comfortable, we'll located and very friendly staff
Stayed 2 nights in May 2018

6/10 Okay

Lauren

Stayed 2 nights in Mar 2023

10/10 Excellent

Edwin balmore

Stayed 1 night in Jan 2023

10/10 Excellent

Jenniffer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es mejor que las fotografías mostradas en el anuncio, el servicio y atención al cliente es excelentes
Stayed 1 night in Sep 2022
Response from Papaya lodge on 5 Oct 2022
Trabajamos dia a día para hacer de su estancia algo diferente

10/10 Excellent

Susana

Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2022

8/10 Good

PABLO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy cerca de la playa
Muy bonito hoyel cerca de la playa
Stayed 1 night in Dec 2021

10/10 Excellent

Mayra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención de sus empleados, 10 estrellas, muy atentos y pendientes del huesped.
Stayed 1 night in Oct 2021

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Papayas Hotel
Pues nos fue excelente, el hotel es sencillo pero muy aseado Y el desayuno que estaba incluido fue delicioso y mucho
Stayed 1 night in Feb 2021
Response from jose on 21 Feb 2021
gracias por sus comentarios. estamos ala disposición de brindar el mejor servicio posible, a todos nuestros clientes que nos visitan.

2/10 Terrible

Ernesto Edgardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Horrible, nunca hice check in, personal de front desk mal educado, acusaba de mentiroso que la reservacion no estaba hecha ni pagada, atencion al cliente deja muchisimo que desear.
Stayed 1 night in Mar 2018