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Reviews of Merchants House Hotel

4 out of 5
Merchants House Hotel
Dunkri 4/6, Tallinn

Reviews

8.6

Excellent

Rating 10 - Excellent. 409 out of 1001 reviews" "
Rating 8 - Good. 433 out of 1001 reviews" "
Rating 6 - Okay. 130 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 8 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Stewart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In amongst it but quiet. Really welcoming. Recommended.
Stayed 3 nights in Apr 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff. Very good breakfast. Private sauna. Beautiful medieval building with character. Spacious well heated rooms. Great location - just round the corner from the town hall square but quiet at night. Near to good restaurants. Staff at the hotel gave us good recommendations - you need to make reservations a few weeks in advance. We had a wonderful stay. Highly recommended.
Stayed 4 nights in Dec 2023

10/10 Excellent

Nigel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Penny

Stayed 3 nights in Dec 2023

10/10 Excellent

Alison Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Comfortable, warm and clean rooms. Staff were so helpful, friendly and kind. Great value for money.
Stayed 3 nights in Dec 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with Old town vibe
Amazing stay! We stayed for 2 nights. Staff was super friendly, the room was very clean and spacious. It had an old time vibe. It is in Old town Tallin and walkable to all the sights. Highly recommend it.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mikiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location. Very friendly staff. Ask them for recommendations.
Stayed 2 nights in Oct 2023

10/10 Excellent

Lawrence

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had so much character and the staff were amazing. Such a great stay and hopefully I will be back.
Stayed 2 nights in Oct 2023

10/10 Excellent

stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located close to the. Main Square. The owner and his staff are friendly and helpful. Plenty of choice for breakfast.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jeffrey

Stayed 3 nights in Sep 2023

10/10 Excellent

Jon-Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, the hotel was clean and well appointed, had a nice breakfast, and was close to everything in central Tallinn.
Stayed 3 nights in Aug 2023

6/10 Okay

Jamee-Lee

Travelled with partner
Liked: Cleanliness
Fantastic location but rooms are small and are in need of a refresh.
Stayed 3 nights in Aug 2023

10/10 Excellent

Goran

Liked: Cleanliness, staff & service, property conditions & facilities
Best staff
Stayed 1 night in Aug 2023

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location one block from the historic center square, clean, cozy atmosphere and great breakfast! All at a reasonable price--you cant beat this property.
Stayed 6 nights in Jul 2023

10/10 Excellent

Gordon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location close to main square, beautifully converted historic building, friendly and helpful staff, great breakfast buffet. We had a great stay and would recommend this place.
Stayed 3 nights in Jul 2023

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
love this place
Great staff and location
Stayed 3 nights in Jun 2023

10/10 Excellent

Ada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were greeted with drinks (very nice since it was a warm summer day when we arrived). The staff (especially, Margarita) was super helpful! She recommended some great places to visit. The onsite sauna was a wonderful way to end the day. Great hotel!
Stayed 1 night in Jun 2023

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We wanted to experience staying at an historic property that was still comfortable and this hotel was perfect for that. The staff was very friendly and helpful. We enjoyed chatting with them and getting their suggestions for dining and where to walk in the Old Town and beyond. We highly recommend this hotel.
Stayed 1 night in Jun 2023

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The age of the property and the impeccable care in the restoration are amazing. The front desk person was most helpful and friendly.
Stayed 1 night in May 2023

10/10 Excellent

Richard

Stayed 5 nights in Dec 2022

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top stay in Tallinn
A very enjoyable stay at the Merchant's House hotel. The staff were very friendly and helpful. It has a great location just off the main square. I would highly recommend the hotel.
Stayed 4 nights in Oct 2022

8/10 Good

Nancy

Stayed 4 nights in Aug 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2022

10/10 Excellent

Thomas B

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Alexandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Tallinn
I really enjoyed my stay at the Merchants House Hotel. Johnathan and all of the staff were very welcoming. The hotel is in a great location. Also, there are many lovely luxury touches to the hotel from bathrobes, to slippers, Elemis products, and a very comfortable bed. I will definitely stay here again.
Stayed 1 night in May 2022

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff at hotel was terriffic.
Stayed 4 nights in May 2022

10/10 Excellent

Abbas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a perfect location near the old town square. The rooms are cozy and have a lot of soul to them. The best of it is management and staff though, they are super friendly and super helpful! Will visit again.
Stayed 1 night in Apr 2022
Response from Jonathan - MH Hotel on 16 Apr 2022
Thank You for taking the time to write a review. Have a wonderful Easter :) & see you soon :)

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place and the hospitality was amazing. The owner really made me feel prioritized in every aspect of my stay. Highly recommend.
Stayed 2 nights in Mar 2022

10/10 Excellent

jurgen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Jonathan - MH Hotel on 12 Jan 2022
Thank You :)

10/10 Excellent

Ronan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
An amazing stay. Staff could not have been friendlier. Super room. We stayed in a suite. A home from home. Hotel is 100m from the town hall square. Ideal for short stays. Highly recommend this hotel.
Stayed 3 nights in Sep 2021

10/10 Excellent

ANDREW

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Superb location, would certainly stay again
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was 10/10
Stayed 1 night in Jun 2021
Response from Jonathan - MH Hotel on 6 Jul 2021
Thank you again for staying at the Merchants House Hotel and writing a review. Please don't hesitate to contact me in the future if your playing to stay or you have friends planning to come to Tallinn

10/10 Excellent

Allison, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful with suggestions on where to go. Sauna was so nice on a cold winter day after sightseeing. Breakfast in morning was delicious with lots of wonderful touches like an energy shot of ginger and apple cider. The hotel is really charming in the heart of Oldtown. I highly recommend it!
Stayed 2 nights in Feb 2020
Response from jonathan on 10 Mar 2020
Thank you very much for leaving your comments. Looking forward to welcoming you back.

6/10 Okay

Stephen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Just a room
Great breakfast Perfect location Carpet filthy Mould in bathroom recessed Tired room
Stayed 1 night in Feb 2020
Response from Jonathan Poole on 12 Feb 2020
Thank you for staying at the Merchants House Hotel. I will get the maintenance and Housekeeping to review your room. Please do not hesitate to contact me when you next return to Tallinn and the Merchants House Hotel and I will then ensure an upgrade is given to you.

2/10 Terrible

alessia

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Sales and Reservations Manager on 6 Feb 2020
Dear Alessia, Thank you for sharing your feedback. I am sorry to read that your stay didn't meet your expectations and I would greatly appreciate if you can spare some time to share the details of your stay personally with me so that we can eliminate such issues in the future. Looking forward to hearing from you! Best regards, Liubov Mordashova Sales and Reservations Manager

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, in a great location. Would thoroughly recommend staying here!
Stayed 3 nights in Jan 2020
Response from Jonathan Poole on 12 Feb 2020
Thank you for your kind words and staying at the Merchants House Hotel.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ver friendly central hotel
Great friendly helpful staff, good breakfast selection and really good central location. Front room maybe a little noisy on Saturday night but OK the rest of y ht e time. Room was fairly small and the bathroom a bit cramped but not a problem if not in the room much. Nice little shop and cafe bar downstairs.
Stayed 5 nights in Dec 2019
Response from Sales and Reservations Manager on 16 Dec 2019
Dear Arthur, Thank you for finding time to share your feedback! We appreciate all your kind words towards our services and it is great that you have managed to get the best out of our location. Thank you for your comments about the bathroom, we will keep them in mind and will see the ways to improve it. Best regards, Liubov Mordashova Sales and Reservations Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, clean and warm rooms. Loved the cellar breakfast room.
Stayed 4 nights in Dec 2019
Response from Sales and Reservations Manager on 6 Dec 2019
Dear Guest, Thank you for sharing your feedback and for all your complements towards our property! We are delighted that you had truly enjoyed your stay and we are looking forward to welcoming you at Merchants House Hotel again so that to have a chance to make your experience even better! Best regards, Liubov Mordashova Sales and Reservations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no door latch to secure the hotel room door from the inside. I would suggest installing one so that it feels more secure when going to shower or sleeping.
Stayed 2 nights in Oct 2019
Response from Sales and Reservations Manager on 22 Oct 2019
Dear Guest, Thank you for finding a time to share your feedback! We are glad that your stay with us was excellent, and thank you for your valuable comment, privacy and security is always a top priority. We hope to welcome you again at Merchants House Hotel soon! Best regards, Liubov Mordashova Sales and Reservations Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great breakfast, clean and comfortable, enjoyed the sauna
Stayed 3 nights in Oct 2019
Response from Sales and Reservations Manager on 10 Oct 2019
Dear Guest, Thank you for staying with us and for sharing your feedback! We appreciate your kind words to our facility and services and we hope that we will have a chance to welcome you again with us and provide even a better experience. Best regards, Liubov Mordashova Sales and Reservations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff & location, extraordinary breakfast in historical cavernous setting, the shower was a spa experience in itself.
Stayed 3 nights in Sep 2019
Response from Sales and Reservations Manager on 22 Sept 2019
Dear Guest, Thank you so much for your feedback! We greatly appreciate it and are truly glad that you had such a positive experience at Merchants House Hotel Tallinn. Looking forward to your next visit! Best regards, Liubov Mordashova Sales and Reservations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth to stay! Very nice experience all in all!
Amazing location, very nice room, clean and special the premises of the hotel. The breakfast could be maybe a bit more better in terms of variety. The staff was very friendly. Amazing sauna for free.
Stayed 1 night in Sep 2019
Response from Sales and Reservations Manager on 22 Sept 2019
Dear Guest, Thank you for finding a time to share your feedback and for all your compliments towards our facilities, property and employees. We truly appreciate it and hope that we will have an opportunity to welcome you back with us at Merchants House Hotel another time soon! Best regards, Liubov Mordashova Sales and Reservations Manager

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Character, location and great staff.
Really helpful staff. Brilliant location just off the main town square in old town. Lovely room - nice size and good amenities like a full length mirror. Bathroom was bright and had a roll top pedestal bath ... not such a good thing for showering your hair as water goes all over the floor. Really the only snag to our whole visit. Great breakfast in a vaulted cellar. This place has oodles of character.
Stayed 2 nights in Sep 2019
Response from Sales and Reservations Manager on 22 Sept 2019
Dear Teresa, Thank you for sharing your feedback! It is a pleasure to learn that your stay with us was great and that we have managed to meet your expectations and, judging by the pictures, the weather conditions were almost perfect as well! We apologize for the bathroom situation, it is indeed an issue with a freestanding bathtubs and we are trying to find the ways to solve it. Hope that we will have a chance to welcome you at Merchants House Hotel once again! Best regards, Liubov Mordashova Sales and Reservations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Sales and Reservations Manager on 18 Sept 2019
Dear Guest, We are glad that you had an excellent stay at Merchants House and we hope to welcome you back one day! Best regards, Liubov Mordashova Sales and Reservations Manager

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Location
Just back from a 4 night stay at the Merchants House, the perfect location for us, central, just off the main square. From check in to check out, everything was great. would denifetly recomnend staying here!
Stayed 4 nights in Sep 2019
Response from Sales and Reservations Manager on 17 Sept 2019
Dear Kenneth, Thank you for sharing your experience of staying with us! We are truly glad to learn that you have managed to get the best out of our location and we definitely would be delighted to welcome you back at any time! Best regards, Liubov Mordashova Sales and Reservations Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely historical building, very clean room with a nice big bed. Staff were very friendly. Breakfast buffet was perhaps a bit too expansive - too much choice, but a wide variety of visiting nationalities means they have to cater to a lot of diets. A shower would have been nice, rather than shower attachment to the bath, but otherwise an excellent hotel
Stayed 4 nights in Aug 2019
Response from Sales and Reservations Manager on 31 Aug 2019
Dear Guest, Thank you for sharing your positive feedback about your stay! We are truly glad that you have enjoyed your time at Merchants House Hotel and we will be looking forward to welcoming you again! Best regards, Liubov Mordashova Sales and Reservations Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful desk staff, decent breakfast. Small(ish) rooms. Nice courtyard, great location. Simple, perfect.
Stayed 2 nights in Aug 2019
Response from Sales and Reservations Manager on 27 Aug 2019
Dear Guest, Thank your for your feedback and for staying with us! We greatly appreciate your kind words towards our hotel, and we hope to have a chance to welcome you back with us! Best regards, Liubov Mordashova Sales and Reservations Manager

8/10 Good

alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient. Loads of character. Busy central area.
Location-Right next to the main town square In the centre of the old Tallinn - so very easy to walk to all parts of old town, city walls, museums, churches etc. Nothing was more than 10 minutes walk away, but some streets steep, and uneven cobbles- so bring the right shoes! There’s no lift- so quite a few stairs if your on the top/ third floor. The areas UNESCO status means they have had to preserve old walls- so the rooms are all different shapes. Ours wasn’t particularly big. Despite High ceilings, an opening window and/ or air conditioning I still found it too warm at night. The central location means bars and restaurants are in your doorstep- but they are the ones that trade on the tourist market. Pay for the medieval ambience, or alk 5-10 mins out of the centre to see your food bills drop by 30%. Was area was very busy in the daytime, and quite noisy in the evenings. So- if you want convenience to all the sights, it’s great: character, a bit quirky, plenty of history and lovely staff. But if you want to avoid the crowded streets, and don’t mind a bland hotel room, then stay in the new town areas. I’d stay again( but my other half prefers a quieter area).
Stayed 3 nights in Aug 2019
Response from Sales and Reservations Manager on 27 Aug 2019
Dear Alison, We greatly appreciate your time and effort on writing such a detailed feedback and we are pleased that your stay with us was such a positive experience! It is great that you've managed to get the best out of the hotel's location and you are, indeed, right while saying that Tallinn gets quite crowded during touristic season. Thank you as well for your compliments towards our building and staff. We will be looking forward to your next stay, and we will also make sure that you get the room overlooking the courtyard so that your sleep and comfort will not be disturbed by sudden noises. Best regards, Liubov Mordashova Sales and Reservations Manager

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Sales and Reservations Manager on 23 Aug 2019
Dear Arthur, Thank you for your kind feedback! We will be looking forward to welcoming you back with us! Best regards, Liubov Mordashova Sales and Reservations Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a nice courtyard with chairs and tables. The breakfast was good The hotel was well located, in the center of the old town. Our room had a private sauna, which was very nice. The staff were friendly and helpful .
Stayed 1 night in Aug 2019
Response from Sales and Reservaions Manager on 23 Aug 2019
Dear Guest, Thank you for sharing your experience and impressions of staying with us. That's great that you got the best out of our location and your room features, and it would be great to welcome you back with us again soon! Best regards, Liubov Mordashova Sales and Reservaions Manager