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"Staff was very patient helpful and extremely friendly. Bed mattress was thin"

"Do not pay for the kaiseki breakfast and lunch it is really not worth it. The onsens and the staff are great. But avoid paying for the diner and breakfast. When we pay more than 500 usd per night we expect the possibility to choose a vegetarian meal. But they just refused. They offer a list of 28 ingredients that you have to remove all together (including sea food, eggs, milk....and some meat). And even if you order this, they still can serve you lamb or duck... It is not my first high end ryokan but it is th first time i see this kind of process.... The kaiseki is a big part of the price we pay and it is definetely not worth it..."

"We had a wonderful stay. The dinner and breakfast were so delicious and spa facilities are clean and great."

"Very clean and well maintained hotel. Staff were very helpful they had a native English speaker at the desk. Great amenities. "

"Great location, close to bus terminal and town center. Staffs were very polite and provided great service. Public bath was clean and relaxing. Highly recommended this hotel and would love to go back to stay again. "

"Good breakfast, friendly staff, clean room"

"Was nice"

"Very clean room, beds were hard but overall hotel was great."

"Great hotel and staff. Location was fine. Only reason for the low review is the instructions/policies stated for the guest bath include provisions for small tattoos so long as they are covered by the property-provided cover-up sticker. When we arrived, the policy was 'guests with tattoo's are not permitted'. Not too big of an issue, but my wife, with two small tattoos was excited to try the bath as it was her first time in Japan and was unable to enter. Please ensure posted policies like this are consistent for future guests."