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Reviews of Holiday Inn Tacoma Mall, an IHG Hotel

3 out of 5
Holiday Inn Tacoma Mall, an IHG Hotel
8402 S Hosmer St, Tacoma, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 451 out of 875 reviews" "
Rating 8 - Good. 248 out of 875 reviews" "
Rating 6 - Okay. 84 out of 875 reviews" "
Rating 4 - Poor. 54 out of 875 reviews" "
Rating 2 - Terrible. 38 out of 875 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Adriana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Matthew

Travelled with family, Business traveller
Perfecting OK place to stay if have to stay in South Tacoma
Stayed 2 nights in Feb 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay start perfect as i was able to check in early which was a big plus for our trip. The beds and pillows were perfect. Was a little loud with the traffic but nothing to bothersome. I will be staying again in a couple weeks.
Stayed 2 nights in Apr 2024

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Roxann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed
Stayed 1 night in Apr 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy from freeway.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sanniwaty

Travelled with partner
Big room clean
Stayed 1 night in Apr 2024

8/10 Good

Loruhama, Beaverton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean property the pool was big and indoors but it’s outside you have to go outside the building and into another building was kind of cold. Oh the property is adjacent to a comedy club so parking was kind of confusing but other than that everything was great would stay here again
Stayed 1 night in Apr 2024

8/10 Good

Jack

Stayed 2 nights in Mar 2024

8/10 Good

Crystal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This place is clean and well kept. Not luxurious but pretty nice especially for this area.
Stayed 1 night in Apr 2024

6/10 Okay

Aleem

Liked: Staff & service
The room is rated as soundproof but right next to the I5 made it impossible to sleep. The hotel provided earplugs.
Stayed 1 night in Apr 2024

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay, my kids loved the pool and the staff was very nice. Overall one of the best hotels me and my family had stayed. Will book again!!
Stayed 1 night in Apr 2024

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Would recommend.
Stayed 1 night in Apr 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay. Really great hosts!
Stayed 1 night in Feb 2024

2/10 Terrible

Jesi

Disliked: Staff & service, amenities, property conditions & facilities
Hardly slept so noisy called and complained multiple times about people above me
Stayed 2 nights in Mar 2024

6/10 Okay

Fernando

Stayed 4 nights in Mar 2024

10/10 Excellent

Anneliis

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff was very friendly, with the guests and each other. They were like a family. Made us feel very welcome. Good food too, at reasonable prices. Nice little gym
Stayed 2 nights in Mar 2024
Response from Sean, General Manager on 20 Mar 2024
Thank you very much for your review! I'm so happy to hear that our team could make you feel at home, and that you got to enjoy our restaurant and gym. We look forward to welcoming you back!

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The room was clean and the beds were comfortable. I would recommend it to anyone.
Stayed 3 nights in Mar 2024

10/10 Excellent

NORMAN

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sean, General Manager on 20 Mar 2024
Thank you so much for your rating Norman! We hope to see you again.

4/10 Poor

Robin

SO NOISY!!! We even moved rooms to other side of building but no matter what room you’re in the highway and street traffic sound like a race track! They even place earplugs in the room and tell you to leave the air conditioner on to provide white noise that may block some of the traffic noise.
Stayed 4 nights in Mar 2024

8/10 Good

Chauncey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the hotel itself is decent. We stayed here because we are from out of town and were watching a comedy show at the adjoining club, so we booked out of convenience. It's in a pretty rough area so just make sure you take all of your belongings out of your car and don't wander around after dark. Nothing bad happened to us but we also minded our business.
Stayed 1 night in Feb 2024

6/10 Okay

Mrs.Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Mar 2024

10/10 Excellent

Steven

Liked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Domelica

Stayed 1 night in Mar 2024

6/10 Okay

Wing Mui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The road is quite noisy. Other than that, everything is good. The room is quite new. I like the washroom mirror. So nice.
Stayed 1 night in Feb 2024
Response from Sean, General Manager on 28 Feb 2024
Thank you very much for your feedback; I'm glad that you found the room to be clean and well-appointed. Please consider staying with us again, and we will find you a room away from the road.

4/10 Poor

Roy

Business traveller
They must give customers that book through a third-party substandard rooms. The carpet was so filthy that I had to wear my shoes aat all times
Stayed 1 night in Feb 2024
Response from Sean, General Manager on 21 Feb 2024
Thank you very much for your feedback. I saw you've stayed with us with some frequency over the years, and I am very sorry that you had a subpar experience this time. I assure you that no distinction is made in how people book when rooms are assigned, and please rest assured that we will have this carpet addressed immediately.

10/10 Excellent

Katherine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the pool!
Stayed 1 night in Feb 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

dave melton and lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy chk in, polite staff
Stayed 1 night in Feb 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 3 nights in Feb 2024

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, property conditions & facilities
Nope wont stay again
Connecting room door had big gap. Heard all the business the next room was doing in the bathroom at 5:30 AM. Breakfast was facon and just not that good
Stayed 2 nights in Jan 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roller derby visit
Overall the stay was great. The room did have an odd smell to it, but we just opened the windows to get fresh air. Staff was great and the food in the restaurant was tasty. Having the pool available until 11pm was also a nice plus.
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms and staff were very nice
Stayed 1 night in Jan 2024

10/10 Excellent

Christina

Stayed 3 nights in Jan 2024

8/10 Good

laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was crazy kind and fun to chat with. A tub would have been nice. Hot tub and pool good, but you have walk out to get to them if you are in building that has the lobby. Also quiet.
Stayed 2 nights in Jan 2024

8/10 Good

Eunjeong

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2024

10/10 Excellent

Marie

Travelled with family
Liked: Amenities
The room was very nice and clean. Also. The bedding was excellent.
Stayed 1 night in Jan 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

KATRINA L

Stayed 1 night in Dec 2023

8/10 Good

larry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Juan, Renton

Stayed 1 night in Dec 2023

10/10 Excellent

William, Fresno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sean, General Manager on 22 Dec 2023
Thank you so much for your rating! I am delighted that you had a great stay, we hope to see you again!

10/10 Excellent

Guillermo

Stayed 1 night in Oct 2023
Response from Sean, General Manager on 22 Dec 2023
Thank you so much for your rating! I am delighted that you had a great stay, we hope to see you again!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay

8/10 Good

Kathi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that there was ample parking. What was a little concerning was that there were 2 clubs in close proximity but there was always a front desk person visible. Front desk staff was very nice and attentive.
Stayed 4 nights in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Nice breakfast options at on-site restaurant. The only thing I didn't like is that the hotel is next to a busy street, so there is some street noise. They even leave you a packet of earplugs when you check in, as they are aware of the outside noise. But this wasn't a problem, as the window in my room facing the street was heavily insulated and blocked out most of the sound, and I'm a heavy sleeper, anyway.
Stayed 1 night in Nov 2023

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my destination
Stayed 1 night in Nov 2023