Ratings based on 256 Verified Reviews

3.8 out of 5
81% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Would definitely recommend

Posted 09-May-2017
Pros: I found it to be very clean and comfortable.
Location: Lots of nearby shopping, movies, and food.
The staff was very friendly, clean & welcoming hotel, nice breakfast, comfortable beds. We enjoyed our stay very much and will stay again when we return to the area.
3 out of 5
Recommended
for Everyone
by A verified traveller

Good for the price.

Posted 08-May-2017
Pros: Great shower
Cons: better continental breakfast
Limited parking. Access from/to the roads is not the best. Disappointing continental breakfast. Room was large. Shower was worth noting. Great water pressure made for an invigorating shower.
2 out of 5
by A verified traveller from seattle

Do not stay here

Posted 10-Apr-2017
Cons: everything
When I checked in my card was double charged for the hold. I complained twice about the room above me because of the stomping which of course isn't hotel staffs fault but the next morning as I was checking out they said to me, " just so you know, you had 2 compaints on your room last night." to which I responded um no I was the room that complained twice because my 3 month old niece kept getting woken up. She said oh yea but it calmed down eventually right. Well yes it did but this means they did not even call up to the room to ask them at 10:30 at night to stop stomping and throwing stuff. The hot tub was disgusting. I'm not sure its ever been cleaned. I will never stay here again.
3 out of 5
by A verified traveller

Posted 30-Mar-2017
Staff didn't bother to clean microwave and there was some scientific experiment happening in there. The bathroom smelled like urine. We were the lucky folks who got the room next to the conference center. Unfortunately, whomever designed this put a room adjacent to the center. Wouldn't stay here again although bedding was clean and comfortable so that was good.
2 out of 5
by Sheila

Not the best place, but great staff

Posted 14-Feb-2017 on Hotels
First of all, the staff was amazing. Friendly, conversive, pleasant. They were always ready to smile and joke around....I love that. However, the cable didn't always work, the wifi went out, the housekeeper never came back sunday to clean up our room after I asked her for just 20 minutes before she came to do the room. The building is old, and the fitness center was very minimal. So, not a great stay, but not terrible. Like I said, all the staff were great and I didn't meet one person who wasn't friendly.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 02-Jan-2017 on Hotels
3 out of 5
by A verified traveller

Posted 12-Dec-2016 on Hotels
It would have been nice if breakfast is offered earlier at 6am as weekdays (it was served at 7am) so might consider somewhere else next time.
Comment from Hotel Management
15-Dec-2016 by General Manager, Hotel Management
We are sorry that our breakfast time isnt more convenient for you. We hope you will descide to stay with us next time you are in the area. Chirstan Front Desk Supervisor
4 out of 5
by A verified traveller

Posted 23-Nov-2016 on Hotels
Decent, will recommend.
Comment from Hotel Management
13-Dec-2016 by General Manager, Hotel Management
Thank you for the wonderful review! We are glad you enjoyed your stay with us and we hope you will return again soon. We value your business! Chirstan Front Desk Supervisor 253-835-4141
3 out of 5
by A verified traveller

Posted 31-Oct-2016 on Hotels
Bed was pretty comfortable, but our room was right next to a very noisy elevator. Woke me several times. Sausage gravy with the breakfast was very good. Breakfast was better than many other places we have stayed.
Comment from Hotel Management
13-Dec-2016 by General Manager, Hotel Management
Thank you for taking the time to review our property. On behalf of my team I would like to apologize for the inconvience of being roomed next to the elevator. Next time you stay with us I can personally make sure you will not be next to the elevator! We are glad you enjoyed your stay with us and your breakfast was enjoyed. We value your opinion and i will share this with my staff to better improve your stay and others as well. Chirstan Front Desk Supervisor 253-835-4141
2 out of 5
by A verified traveller from US

Posted 30-Oct-2016
Pros: The staff was helpful with directions and refilled breakfast items. We went down for breakfast at 845.
Cons: The beds very hard and our room had previously been smoked in. There were burn marks on the bathrrom floor and tub
Location: Easy freeway access and lots of food and shopping nearby
Comment from Hotel Management
13-Dec-2016 by Chirstan Front Desk Supervisor, Hotel Management
On behalf of my team I would like to apologize for the hiccup in your stay regarding your room condition. We are doing our best to update everything quickly and efficiently. We are glad you enjoyed your stay other than that and we hope you will return to us soon next time you are in the area. Chirstan Front Desk Supervisor 253-835-4141